Error when trying to view pictures on web

Discussion:

(too old to reply)

BarbaraBoyd

2008-09-22 14:01:01 UTC

Every time I try to view a picture on myspace Internet Explorer closes and
gives me the error that it has encountered a problem and must close. Here is
the following information from the error. If anyone can help I'd greatly
appreciate it!

App Name: iexplore.exe
App Ver: 6.0.2900.2180
ModName: wininet.dll
Mod Ver: 6.0.2900.3395
Offset: 00004621

Thanks,
Barb

PA Bear [MS MVP]

2008-09-22 17:05:26 UTC

Permalink

Unexplained computer behavior may be caused by deceptive software
http://support.microsoft.com/kb/827315

Run a /thorough/ check for hijackware, including posting your hijackthis log
to an appropriate forum.

Checking for/Help with Hijackware
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://aumha.net/viewtopic.php?t=5878
http://wiki.castlecops.com/Malware_Removal_and_Prevention:_Introduction
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://defendingyourmachine2.blogspot.com/
http://www.elephantboycomputers.com/page2.html#Removing_Malware

When all else fails, HijackThis v2.0.2
(http://aumha.org/downloads/hijackthis.exe) is the preferred tool to use (in
conjuction with some other utilities). HijackThis will NOT fix anything on
its own, but it will help you to both identify and remove any
hijackware/spyware with assistance from an expert. **Post your log to
http://spywarehammer.com/simplemachinesforum/index.php?board=10.0,
http://forums.spybot.info/forumdisplay.php?f=22,
http://aumha.net/viewforum.php?f=30, or another appropriate forum for review
by an expert in such matters, not here.**

If the procedures look too complex - and there is no shame in admitting this
isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA or Geek Squad) computer repair shop.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

Post by BarbaraBoyd
Every time I try to view a picture on myspace Internet Explorer closes and
gives me the error that it has encountered a problem and must close. Here is
the following information from the error. If anyone can help I'd greatly
appreciate it!
App Name: iexplore.exe
App Ver: 6.0.2900.2180
ModName: wininet.dll
Mod Ver: 6.0.2900.3395
Offset: 00004621
Thanks,
Barb

Bob Small

2008-09-22 19:08:26 UTC

Permalink

If that other suggestion does not work you could try to uninstall and
then reinstall IE. To see if it is strictly an IE issue you could use
another browser and see if you receive a different error or no error
at all.

Levi

Good online spyware check is http://www.spywareguide.com

On Sep 22, 7:01 am, BarbaraBoyd

PA Bear [MS MVP]

2008-09-22 21:02:48 UTC

Permalink

[And how would Barb uninstall/reinstall IE6 in WinXP SP2?]

Post by Bob Small
If that other suggestion does not work you could try to uninstall and
then reinstall IE. To see if it is strictly an IE issue you could use
another browser and see if you receive a different error or no error
at all...
On Sep 22, 7:01 am, BarbaraBoyd

Post by BarbaraBoyd
Every time I try to view a picture on myspace Internet Explorer closes and
gives me the error that it has encountered a problem and must close. Here
is the following information from the error. If anyone can help I'd
greatly
appreciate it!
App Name: iexplore.exe
App Ver: 6.0.2900.2180
ModName: wininet.dll
Mod Ver: 6.0.2900.3395
Offset: 00004621

nass

2008-09-22 21:47:01 UTC

Permalink

1... Click start >> Control Panel >> Double Click Network and Internet
Connections >> Double click Internet Options, on the IE Properties window
you will see these Options:
General | Security | Privacy | Content | Connections | Programs
| Advanced .

Click on General Tab (1st Tab on the left) and you will see a Button called
[ Clear History ..] click on it to clear your History caches, then click on
[Delete Files..] to delete Internet Files created over the time, click on [
Delete Cookies...] to delete your cookies left by visiting websites.

= Then try to Disable the Add-Ons on your Browser somehow installed on your
browser, On how to disable the Add-ons follow this:
Click on Programs Tab and then click the Manage Add-Ons Button there Disable
the None/Not Verified Plug-ins/Add-ons ( you need to Renable them one-by-one
later and see which is the culprit or you can send them here in your next
post) and click [OK] to confirm your Changes.
How to manage Add-Ons:
http://support.microsoft.com/kb/883256

Click on Advanced Tab and scroll down under the browsing option and uncheck
this box:
[&] Browsing
[ ] Enable Third-Party browser extensions (Req Rest) and click Apply
then OK to close your IE Properties.
Scan for malware from here:
SuperAntispyware - Free
http://www.superantispyware.com/superantispywarefreevspro.html

http://onecare.live.com/site/en-gb/default.htm?s_cid=sah
http://onecare.live.com/standard/en-gb/default.htm
Run a scan from here on-line:
http://www3.ca.com/securityadvisor/virusinfo/scan.aspx
Download Avast Cleaner (offline scanner) from here:
http://www.avast.com/eng/avast-virus-cleaner.html
Comodo BOClean : Anti-Malware Version 4.27
http://www.comodo.com/boclean/boclean.html
Run diskm cleanup then this command:
sfc /scannow

How to reinstall or repair Internet Explorer in Windows XP
http://support.microsoft.com/default.aspx?kbid=318378

Let us know your findings.
HTH,
nass
---
http://www.nasstec.co.uk