IE6 error message when closing

[philo]

Too minor to trouble me much...
but I thought I'd ask anyway.

My main machine runs Windows 2000
and has performed flawlessly for *many* years.

I often use IE6
and have never had even the slightest problem with it.

Machine has all updates and has been scanned for malware etc.

The only problem I have is that within the last few months,
when I close IE6 (maybe one out of 20 times)...
a message pops up stating that there was an error
and asking if I want to restart IE6.

Note: IE6 has never closed with an error the entire time I've used it.
The only time it's closed on me is when I've closed it myself.

Just wondering how I can get rid of that bogus message?

thanks

[PA Bear [MS MVP]]

Uninstall all third-party toolbars (e.g., Google; Yahoo) and see if the
behavior persists. Later you can install the latest toolbar version if you
want but I'd recommend no more than one.

Post by philo
Too minor to trouble me much...
but I thought I'd ask anyway.
My main machine runs Windows 2000
and has performed flawlessly for *many* years.
I often use IE6
and have never had even the slightest problem with it.
Machine has all updates and has been scanned for malware etc.
The only problem I have is that within the last few months,
when I close IE6 (maybe one out of 20 times)...
a message pops up stating that there was an error
and asking if I want to restart IE6.
Note: IE6 has never closed with an error the entire time I've used it.
The only time it's closed on me is when I've closed it myself.
Just wondering how I can get rid of that bogus message?
thanks

[philo]

Post by PA Bear [MS MVP]
Uninstall all third-party toolbars (e.g., Google; Yahoo) and see if the
behavior persists. Later you can install the latest toolbar version if you
want but I'd recommend no more than one.

Thank you for the reply.
I have no toolbars installed and keep the system fairly minimal.

I use Avast (free)
and Comodo firewall and not too much else is running in the background.

The other browsers I use are
the minimal...Off By One
also K-Meleon and Firefox...

I only get that error message with IE6



It was just one of those minor things that I was trying to figure out...

Not a big deal...more of a curiosity than anything else

Post by PA Bear [MS MVP]

Post by philo
Too minor to trouble me much...
but I thought I'd ask anyway.
My main machine runs Windows 2000
and has performed flawlessly for *many* years.
I often use IE6
and have never had even the slightest problem with it.
Machine has all updates and has been scanned for malware etc.
The only problem I have is that within the last few months,
when I close IE6 (maybe one out of 20 times)...
a message pops up stating that there was an error
and asking if I want to restart IE6.
Note: IE6 has never closed with an error the entire time I've used it.
The only time it's closed on me is when I've closed it myself.
Just wondering how I can get rid of that bogus message?
thanks

[PA Bear [MS MVP]]

Reset Internet Explorer (IE)
====================
Note: This step will help us clear cookies, restore the security level back
to the default settings, and disable third-party browser extensions. Before
trying the steps, we can export the cookies so they can be easily restored
later if you desire:

1. Press "Alt" from your keyboard, click "File", and click "Import and
Export".
2. Click "Next", select "Export Cookies", and click "Next".
3. The file is saved by default to your “Documents” folder, click "OK".

If you would like to import the cookies after resolving the issue, please
select “Import Cookies” in file menu to import the saved cookies file and
choose the “cookies” file from your “Documents” folder.

For Internet Explorer 6.0:
----------------------------------------
1. Click Start, Run, type: “inetcpl.cpl” (without quotation marks) and press
Enter.
2. Select the General tab, and in the Temporary Internet files window, click
"Delete Cookies", and click OK.
3. In the same tab click Delete Files, check the "Delete all offline
contents" box and click OK.
4. Click the Programs tab, and click "Reset Web Settings".
5. Click the Advanced tab, and click "Restore Defaults".
6. Under the Advanced tab, uncheck "Enable third-party browser extensions"
(requires restart).
7. Click OK.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

Post by philo

Post by PA Bear [MS MVP]
Uninstall all third-party toolbars (e.g., Google; Yahoo) and see if the
behavior persists. Later you can install the latest toolbar version if you
want but I'd recommend no more than one.

Thank you for the reply.
I have no toolbars installed and keep the system fairly minimal.
I use Avast (free)
and Comodo firewall and not too much else is running in the background.
The other browsers I use are
the minimal...Off By One
also K-Meleon and Firefox...
I only get that error message with IE6
It was just one of those minor things that I was trying to figure out...
Not a big deal...more of a curiosity than anything else

Post by PA Bear [MS MVP]

Post by philo
Too minor to trouble me much...
but I thought I'd ask anyway.
My main machine runs Windows 2000
and has performed flawlessly for *many* years.
I often use IE6
and have never had even the slightest problem with it.
Machine has all updates and has been scanned for malware etc.
The only problem I have is that within the last few months,
when I close IE6 (maybe one out of 20 times)...
a message pops up stating that there was an error
and asking if I want to restart IE6.
Note: IE6 has never closed with an error the entire time I've used it.
The only time it's closed on me is when I've closed it myself.
Just wondering how I can get rid of that bogus message?
thanks

[philo]

Post by PA Bear [MS MVP]
Reset Internet Explorer (IE)
====================
Note: This step will help us clear cookies, restore the security level back
to the default settings, and disable third-party browser extensions. Before
trying the steps, we can export the cookies so they can be easily restored
1. Press "Alt" from your keyboard, click "File", and click "Import and
Export".
2. Click "Next", select "Export Cookies", and click "Next".
3. The file is saved by default to your “Documents” folder, click "OK".
If you would like to import the cookies after resolving the issue, please
select “Import Cookies” in file menu to import the saved cookies file and
choose the “cookies” file from your “Documents” folder.
----------------------------------------
1. Click Start, Run, type: “inetcpl.cpl” (without quotation marks) and

press

Post by PA Bear [MS MVP]
Enter.
2. Select the General tab, and in the Temporary Internet files window, click
"Delete Cookies", and click OK.
3. In the same tab click Delete Files, check the "Delete all offline
contents" box and click OK.
4. Click the Programs tab, and click "Reset Web Settings".
5. Click the Advanced tab, and click "Restore Defaults".
6. Under the Advanced tab, uncheck "Enable third-party browser extensions"
(requires restart).
7. Click OK.

Thanks for the reply.

I habitually clear my cookies...
and I had previously set IE6 to defaults...

but I had never though to disable third-party extensions...

so you may have hit on something significant...

I have now disabled the extensions and "cycled" IE6 about 25 times
with no problems.

I appreciate the help there!

[PA Bear [MS MVP]]

Post by philo

Post by PA Bear [MS MVP]
Reset Internet Explorer (IE)
====================
Note: This step will help us clear cookies, restore the security level back
to the default settings, and disable third-party browser extensions. Before
trying the steps, we can export the cookies so they can be easily restored
1. Press "Alt" from your keyboard, click "File", and click "Import and
Export".
2. Click "Next", select "Export Cookies", and click "Next".
3. The file is saved by default to your “Documents” folder, click "OK".
If you would like to import the cookies after resolving the issue, please
select “Import Cookies” in file menu to import the saved cookies file and
choose the “cookies” file from your “Documents” folder.
----------------------------------------
1. Click Start, Run, type: “inetcpl.cpl” (without quotation marks) and
press Enter.
2. Select the General tab, and in the Temporary Internet files window,
click "Delete Cookies", and click OK.
3. In the same tab click Delete Files, check the "Delete all offline
contents" box and click OK.
4. Click the Programs tab, and click "Reset Web Settings".
5. Click the Advanced tab, and click "Restore Defaults".
6. Under the Advanced tab, uncheck "Enable third-party browser extensions"
(requires restart).
7. Click OK.

Thanks for the reply.
I habitually clear my cookies...
and I had previously set IE6 to defaults...
but I had never though to disable third-party extensions...
so you may have hit on something significant...
I have now disabled the extensions and "cycled" IE6 about 25 times
with no problems.
I appreciate the help there!

You're welcome. For your additional consideration:

Unexplained computer behavior may be caused by deceptive software
http://support.microsoft.com/kb/827315

Run a /thorough/ check for hijackware, including posting your hijackthis log
to an appropriate forum.

Checking for/Help with Hijackware
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://aumha.net/viewtopic.php?t=5878
http://wiki.castlecops.com/Malware_Removal_and_Prevention:_Introduction
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://defendingyourmachine2.blogspot.com/
http://www.elephantboycomputers.com/page2.html#Removing_Malware

When all else fails, HijackThis v2.0.2
(http://aumha.org/downloads/hijackthis.exe) is the preferred tool to use (in
conjunction with some other utilities). HijackThis will NOT fix anything on
its own, but it will help you to both identify and remove any
hijackware/spyware with assistance from an expert. **Post your log to
http://spywarehammer.com/simplemachinesforum/index.php?board=10.0,
http://forums.spybot.info/forumdisplay.php?f=22,
http://aumha.net/viewforum.php?f=30, or another appropriate forum for review
by an expert in such matters, not here.**

If the procedures look too complex - and there is no shame in admitting this
isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA or Geek Squad) computer repair shop.

[philo]

Post by PA Bear [MS MVP]

Post by PA Bear [MS MVP]
Reset Internet Explorer (IE)
====================
Note: This step will help us clear cookies, restore the security level back
to the default settings, and disable third-party browser extensions. Before
trying the steps, we can export the cookies so they can be easily restored
1. Press "Alt" from your keyboard, click "File", and click "Import and
Export".
2. Click "Next", select "Export Cookies", and click "Next".
3. The file is saved by default to your “Documents” folder, click "OK".
If you would like to import the cookies after resolving the issue, please
select “Import Cookies” in file menu to import the saved cookies file and
choose the “cookies” file from your “Documents” folder.
----------------------------------------
1. Click Start, Run, type: “inetcpl.cpl” (without quotation marks) and
press Enter.
2. Select the General tab, and in the Temporary Internet files window,
click "Delete Cookies", and click OK.
3. In the same tab click Delete Files, check the "Delete all offline
contents" box and click OK.
4. Click the Programs tab, and click "Reset Web Settings".

<snip>

Post by PA Bear [MS MVP]
Unexplained computer behavior may be caused by deceptive software
http://support.microsoft.com/kb/827315
Run a /thorough/ check for hijackware, including posting your hijackthis log
to an appropriate forum.
Checking for/Help with Hijackware
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://aumha.net/viewtopic.php?t=5878
http://wiki.castlecops.com/Malware_Removal_and_Prevention:_Introduction
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://defendingyourmachine2.blogspot.com/
http://www.elephantboycomputers.com/page2.html#Removing_Malware
When all else fails, HijackThis v2.0.2
(http://aumha.org/downloads/hijackthis.exe) is the preferred tool to use (in
conjunction with some other utilities). HijackThis will NOT fix anything on
its own, but it will help you to both identify and remove any
hijackware/spyware with assistance from an expert. **Post your log to
http://spywarehammer.com/simplemachinesforum/index.php?board=10.0,
http://forums.spybot.info/forumdisplay.php?f=22,
http://aumha.net/viewforum.php?f=30, or another appropriate forum for review
by an expert in such matters, not here.**
If the procedures look too complex - and there is no shame in admitting this
isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA or Geek Squad) computer repair shop.

LOL

among other things I am a computer repairman.


I have an *almost* 100% success rate with the computers I work on...

except...apparantly my own!!!

But if I get stumped...I just ask on Usenet,,,

though my problem was not a major one...

it just plain never occured to me to disable thrid party extensions <G>

[Robert Aldwinckle]

Post by philo
Too minor to trouble me much...
but I thought I'd ask anyway.
My main machine runs Windows 2000
and has performed flawlessly for *many* years.
I often use IE6
and have never had even the slightest problem with it.
Machine has all updates and has been scanned for malware etc.
The only problem I have is that within the last few months,
when I close IE6 (maybe one out of 20 times)...
a message pops up stating that there was an error
and asking if I want to restart IE6.

Do you also get a snap dump in drwtsn32.log?
If so, you could try inspecting the Stack Back Trace
of the crashing thread (indicated, in an English version
of Windows by the eyecatcher FAULT ->)
Often, you can spot an interferer in there if it was
involved earlier in the call sequence. Less often,
you may also get a clue from the interpreted portion
of the Raw Stack Dump, which is the section of the dump
that follows the Stack Back Trace.

Post by philo
Note: IE6 has never closed with an error the entire time I've used it.
The only time it's closed on me is when I've closed it myself.
Just wondering how I can get rid of that bogus message?
thanks

Good luck

Robert Aldwinckle
---

[philo]

Post by Robert Aldwinckle

Post by philo
Too minor to trouble me much...
but I thought I'd ask anyway.
My main machine runs Windows 2000
and has performed flawlessly for *many* years.
I often use IE6
and have never had even the slightest problem with it.
Machine has all updates and has been scanned for malware etc.
The only problem I have is that within the last few months,
when I close IE6 (maybe one out of 20 times)...
a message pops up stating that there was an error
and asking if I want to restart IE6.

Do you also get a snap dump in drwtsn32.log?
If so, you could try inspecting the Stack Back Trace
of the crashing thread (indicated, in an English version
of Windows by the eyecatcher FAULT ->)
Often, you can spot an interferer in there if it was
involved earlier in the call sequence. Less often,
you may also get a clue from the interpreted portion
of the Raw Stack Dump, which is the section of the dump
that follows the Stack Back Trace.

Thanks for the reply!


Nothing at all in Dr. Watson

nothing of significance in event viewer

so it may have been the 3rd party extensons as mentioned elsewhere.

Post by Robert Aldwinckle

Post by philo
Note: IE6 has never closed with an error the entire time I've used it.
The only time it's closed on me is when I've closed it myself.
Just wondering how I can get rid of that bogus message?
thanks

Good luck
Robert Aldwinckle
---