Post by PA Bear [MS MVP]Post by PA Bear [MS MVP]Post by PA Bear [MS MVP]Post by tenaxWhen I connect to the internet error message always appears saying Generic
Win32 problem, send error report.
When I open my hotmail I get a message to sign-in again, nothing happens
when I try to sign in again. This is a reccurring problemwith other hotmail
accounts on my computer. I am sending this e-mail using another browser,
Mozilla firefox.
Any suggestions will be appreciated
Please state your full Windows version (e.g., WinXP SP3; Vista SP1).
Please state your IE version
MY OS IS WINOWS XP HOME AND INTERNET EXPLORER 6
[X-post to Internet Mail newsgroup]
Is the error message "Generic Win32 host process has encountered an error
and needs to close"?
YES
Are these sudden, new problems?
YES
Is the machine fully patched at Windows Update?
NO
What anti-virus application or security suite is installed? What
anti-spyware applications (other than Defender)? What third-party firewall
(if any)?
NONE
Optimize IE for Windows Live Hotmail
http://emailsupport.spaces.live.com/Blog/cns!5D6F5A79A79B6708!6203.entry
http://emailsupport.spaces.live.com/Blog/cns!5D6F5A79A79B6708!5828.entry
https://support.live.com/eform.aspx?productKey=wlmail&ct=eformts
Do a thorough check for malware, following all of the steps at one of these
Web pages.
Help with malware:
All MS-MVP Sites.
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://www.elephantboycomputers.com/page2.html#Removing_Malware
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/darnit.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
Unexplained computer behavior may be caused by deceptive software.
http://support.microsoft.com/kb/827315
So How Did I Get Infected Anyway?
For quite a few people it's by installing programs like Messenger Plus,
whose ads for malware don't identify the malware as such and try to convince
you that you owe it to the author. See also:
http://www.wilderssecurity.com/showthread.php?t=27971
Don't ever do a "default" install of anything. Always choose Custom and see
what else is being carried along. Don't install any extras you're not sure
of.
--
Frank Saunders MS-MVP IE,OE/WM
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