PLEASE FIX BROKEN IE6 AFTER TODAY"S UPDATES!!!

[Thomas]

After installing the security updates today and yesterday on 200+ computers
in my school district, every single one of them now totally locks up in
Internet Explorer when trying to use the drop down box, typing into the
address bar, etc. Imagine 500 students and 70 teachers lining up outside
your door and calling you on the phone all day long. That was my day.
Please Please PLEASE fix this ASAP and don't wait until 4 weeks from
yesterday to re-release it. I'll have quit my job before then if this keeps
up! The computers are all a mix of Win XP, Win 2K, Win 98SE, etc and they
all appear to have this problem.

[Mike]

Try this:

1. Go to Start --> Control Panel --> Add or Remove Programs
2. Make sure the "Show updates" box at the top is checked.
3. Find Security Update for Windows XP (KB908531) and click it.
4. Click the Remove button.
5. Click Finish to restart computer.

Post by Thomas
After installing the security updates today and yesterday on 200+ computers
in my school district, every single one of them now totally locks up in
Internet Explorer when trying to use the drop down box, typing into the
address bar, etc. Imagine 500 students and 70 teachers lining up outside
your door and calling you on the phone all day long. That was my day.
Please Please PLEASE fix this ASAP and don't wait until 4 weeks from
yesterday to re-release it. I'll have quit my job before then if this keeps
up! The computers are all a mix of Win XP, Win 2K, Win 98SE, etc and they
all appear to have this problem.

[George]

Removing the KB908531 security cured the problem for me.
--
George

Post by Mike
1. Go to Start --> Control Panel --> Add or Remove Programs
2. Make sure the "Show updates" box at the top is checked.
3. Find Security Update for Windows XP (KB908531) and click it.
4. Click the Remove button.
5. Click Finish to restart computer.

Post by Thomas
After installing the security updates today and yesterday on 200+ computers
in my school district, every single one of them now totally locks up in
Internet Explorer when trying to use the drop down box, typing into the
address bar, etc. Imagine 500 students and 70 teachers lining up outside
your door and calling you on the phone all day long. That was my day.
Please Please PLEASE fix this ASAP and don't wait until 4 weeks from
yesterday to re-release it. I'll have quit my job before then if this keeps
up! The computers are all a mix of Win XP, Win 2K, Win 98SE, etc and they
all appear to have this problem.

[Ross]

While uninstalling KB908531 a message came up saying that removing KB908531
would cause AIM's YGP (You've Got Pictures) to stop working. I had noticed
that YGP wasn't even working with KB908531 installed so removing it would
cause no additional problems. However, after removing KB908531 AIM YGP
started working. It looks like KB908531 is really the culprit here (of
course, the vulnerability that this update was supposed to fix remains, but
at least the computer works the way I'm used to for now, and until the update
gets fixed). The question now is when, and how we're supposed to know it's
fixed (what update # fixes the broken update). OK, it's getting a bit too
deep for most. I'm out.

Post by Mike
1. Go to Start --> Control Panel --> Add or Remove Programs
2. Make sure the "Show updates" box at the top is checked.
3. Find Security Update for Windows XP (KB908531) and click it.
4. Click the Remove button.
5. Click Finish to restart computer.

Post by Thomas
After installing the security updates today and yesterday on 200+ computers
in my school district, every single one of them now totally locks up in
Internet Explorer when trying to use the drop down box, typing into the
address bar, etc. Imagine 500 students and 70 teachers lining up outside
your door and calling you on the phone all day long. That was my day.
Please Please PLEASE fix this ASAP and don't wait until 4 weeks from
yesterday to re-release it. I'll have quit my job before then if this keeps
up! The computers are all a mix of Win XP, Win 2K, Win 98SE, etc and they
all appear to have this problem.

[JDR]

Mike,

Thanks for the post.

Removing KB908531 not only restored IE, but also restored all Office Apps.
to normal functionality.

It definitely appears that KB908531 is the problem.
--
*****************
JDR

Post by Mike
1. Go to Start --> Control Panel --> Add or Remove Programs
2. Make sure the "Show updates" box at the top is checked.
3. Find Security Update for Windows XP (KB908531) and click it.
4. Click the Remove button.
5. Click Finish to restart computer.

Post by Thomas
After installing the security updates today and yesterday on 200+ computers
in my school district, every single one of them now totally locks up in
Internet Explorer when trying to use the drop down box, typing into the
address bar, etc. Imagine 500 students and 70 teachers lining up outside
your door and calling you on the phone all day long. That was my day.
Please Please PLEASE fix this ASAP and don't wait until 4 weeks from
yesterday to re-release it. I'll have quit my job before then if this keeps
up! The computers are all a mix of Win XP, Win 2K, Win 98SE, etc and they
all appear to have this problem.

[Slinky]

Mike,
Thanks for the info, worked grerat!

Post by Mike
1. Go to Start --> Control Panel --> Add or Remove Programs
2. Make sure the "Show updates" box at the top is checked.
3. Find Security Update for Windows XP (KB908531) and click it.
4. Click the Remove button.
5. Click Finish to restart computer.

Post by Thomas
After installing the security updates today and yesterday on 200+ computers
in my school district, every single one of them now totally locks up in
Internet Explorer when trying to use the drop down box, typing into the
address bar, etc. Imagine 500 students and 70 teachers lining up outside
your door and calling you on the phone all day long. That was my day.
Please Please PLEASE fix this ASAP and don't wait until 4 weeks from
yesterday to re-release it. I'll have quit my job before then if this keeps
up! The computers are all a mix of Win XP, Win 2K, Win 98SE, etc and they
all appear to have this problem.

[Bob]

Hey Mike, Thanks for the post.

Post by Mike
1. Go to Start --> Control Panel --> Add or Remove Programs
2. Make sure the "Show updates" box at the top is checked.
3. Find Security Update for Windows XP (KB908531) and click it.
4. Click the Remove button.
5. Click Finish to restart computer.

Post by Thomas
After installing the security updates today and yesterday on 200+ computers
in my school district, every single one of them now totally locks up in
Internet Explorer when trying to use the drop down box, typing into the
address bar, etc. Imagine 500 students and 70 teachers lining up outside
your door and calling you on the phone all day long. That was my day.
Please Please PLEASE fix this ASAP and don't wait until 4 weeks from
yesterday to re-release it. I'll have quit my job before then if this keeps
up! The computers are all a mix of Win XP, Win 2K, Win 98SE, etc and they
all appear to have this problem.

[powerstation]

Post by Thomas
After installing the security updates today and yesterday on 200+ computers
in my school district, every single one of them now totally locks up in
Internet Explorer when trying to use the drop down box, typing into the
address bar, etc. Imagine 500 students and 70 teachers lining up outside
your door and calling you on the phone all day long. That was my day.
Please Please PLEASE fix this ASAP and don't wait until 4 weeks from
yesterday to re-release it. I'll have quit my job before then if this keeps
up! The computers are all a mix of Win XP, Win 2K, Win 98SE, etc and they
all appear to have this problem.

mine are all ok running nt4sp6a 98se 2000sp4 xpsp2

[Joy]

Some people have reported no tbeing able to remove KB912812 through
add/remove programs. Like myself, they used System Restore.

Post by powerstation

Post by Thomas
After installing the security updates today and yesterday on 200+ computers
in my school district, every single one of them now totally locks up in
Internet Explorer when trying to use the drop down box, typing into the
address bar, etc. Imagine 500 students and 70 teachers lining up outside
your door and calling you on the phone all day long. That was my day.
Please Please PLEASE fix this ASAP and don't wait until 4 weeks from
yesterday to re-release it. I'll have quit my job before then if this keeps
up! The computers are all a mix of Win XP, Win 2K, Win 98SE, etc and they
all appear to have this problem.

mine are all ok running nt4sp6a 98se 2000sp4 xpsp2

[PA Bear]

You can post your query to this Windows Update-specific newsgroup:

microsoft.public.windowsupdate

On the web:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?dg=microsoft.public.windowsupdate

In your newsreader:
news://msnews.microsoft.com/microsoft.public.windowsupdate

Email PSS via http://support.microsoft.com/oas/default.aspx?gprid=6527
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE, Shell/User, Security), Aumha.org VSOP, DTS-L.org

Post by Thomas
After installing the security updates today and yesterday on 200+
computers in my school district, every single one of them now totally
locks up in Internet Explorer when trying to use the drop down box,
typing into the address bar, etc. Imagine 500 students and 70 teachers
lining up outside your door and calling you on the phone all day long.
That was my day. Please Please PLEASE fix this ASAP and don't wait until
4 weeks from yesterday to re-release it. I'll have quit my job before
then if this keeps up! The computers are all a mix of Win XP, Win 2K,
Win 98SE, etc and they all appear to have this problem.

[Sandi - Microsoft MVP]

Hi Thomas,

The team are aware of the problem. Its being investigated.

I'm uncertain why this particular feature would be affected; the dropdown
list references the TYPEDURLS in the registry.

Try going to Tools, Internet Options, Content, Autocomplete and clear all
caches. Also delete Internet Explorer's History. Restart the browser then
test.
--
Sandi - Microsoft MVP since 1999
http://www.ie-vista.com
http://inetexplorer.mvps.org

Post by Thomas
After installing the security updates today and yesterday on 200+ computers
in my school district, every single one of them now totally locks up in
Internet Explorer when trying to use the drop down box, typing into the
address bar, etc. Imagine 500 students and 70 teachers lining up outside
your door and calling you on the phone all day long. That was my day.
Please Please PLEASE fix this ASAP and don't wait until 4 weeks from
yesterday to re-release it. I'll have quit my job before then if this keeps
up! The computers are all a mix of Win XP, Win 2K, Win 98SE, etc and they
all appear to have this problem.

[John]

Deleteing KB908531 returned IE6 to normality. Thanks guys! However, Windows
has just done a new update and was trying to upload KB908531. Surely
Microsoft should have pulled this update untill the bugs are ironed out, then
released the bugfree edition on a new KB number.

Is no one listening to the customers out there in Microsoftland?

John

Post by Sandi - Microsoft MVP
Hi Thomas,
The team are aware of the problem. Its being investigated.
I'm uncertain why this particular feature would be affected; the dropdown
list references the TYPEDURLS in the registry.
Try going to Tools, Internet Options, Content, Autocomplete and clear all
caches. Also delete Internet Explorer's History. Restart the browser then
test.
--
Sandi - Microsoft MVP since 1999
http://www.ie-vista.com
http://inetexplorer.mvps.org

Post by Thomas
After installing the security updates today and yesterday on 200+ computers
in my school district, every single one of them now totally locks up in
Internet Explorer when trying to use the drop down box, typing into the
address bar, etc. Imagine 500 students and 70 teachers lining up outside
your door and calling you on the phone all day long. That was my day.
Please Please PLEASE fix this ASAP and don't wait until 4 weeks from
yesterday to re-release it. I'll have quit my job before then if this keeps
up! The computers are all a mix of Win XP, Win 2K, Win 98SE, etc and they
all appear to have this problem.

[PA Bear]

908531 was re-released on 25 Apr-06 to address the known issues!

"When the update is re-released, it's going to be very much targeted to
people who are having the problem, or people who have not installed MS06-015
yet. That means if you have already installed MS06-015 and are not having
the problem, there's no action here for you. Windows Update, Microsoft
Update, and Automatic Update will have detection logic built into them to
only offer the revised update (which essentially includes the reg key fix)
to those customers who either don't have MS06-015 or are having the
problem."
Source: http://blogs.technet.com/msrc/archive/2006/04/21/425838.aspx
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE, Shell/User, Security), Aumha.org VSOP, DTS-L.org

Post by John
Deleteing KB908531 returned IE6 to normality. Thanks guys! However,
Windows has just done a new update and was trying to upload KB908531.
Surely Microsoft should have pulled this update untill the bugs are
ironed out, then released the bugfree edition on a new KB number.
Is no one listening to the customers out there in Microsoftland?
John

Post by Sandi - Microsoft MVP
Hi Thomas,
The team are aware of the problem. Its being investigated.
I'm uncertain why this particular feature would be affected; the
dropdown list references the TYPEDURLS in the registry.
Try going to Tools, Internet Options, Content, Autocomplete and clear
all caches. Also delete Internet Explorer's History. Restart the
browser then test.
--
Sandi - Microsoft MVP since 1999
http://www.ie-vista.com
http://inetexplorer.mvps.org

Post by Thomas
After installing the security updates today and yesterday on 200+
computers in my school district, every single one of them now totally
locks up in Internet Explorer when trying to use the drop down box,
typing into the address bar, etc. Imagine 500 students and 70
teachers lining up outside your door and calling you on the phone all
day long. That was my day. Please Please PLEASE fix this ASAP and
don't wait until 4 weeks from yesterday to re-release it. I'll have
quit my job before then if this keeps up! The computers are all a
mix of Win XP, Win 2K, Win 98SE, etc and they all appear to have this
problem.

[s***@microsoft.com]

Thomas, I would like to ask you a few questions about your computers'
configuration. Can you contact me at shui-at-microsoft-dot-com and/or
post your address here so that I can contact you?

Thanks,
Steve

[Tom [Pepper] Willett]

Are you going to provide the one-on-one-service to *all* the people who are
having the same problem, or provide the solutions in this newsgroup so
everyone has the issue can benefit?

Post by s***@microsoft.com
Thomas, I would like to ask you a few questions about your computers'
configuration. Can you contact me at shui-at-microsoft-dot-com and/or
post your address here so that I can contact you?
Thanks,
Steve

[PA Bear]

A Softie posting to a public newsgroup via Google Groups? I don't think
so...

**Thomas, do NOT post your real email address in /any/ public newsgroup or
forum!**
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE, Shell/User, Security), Aumha.org VSOP, DTS-L.org

Post by s***@microsoft.com
Thomas, I would like to ask you a few questions about your computers'
configuration. Can you contact me at shui-at-microsoft-dot-com and/or
post your address here so that I can contact you?
Thanks,
Steve

[PA Bear]

PS: You /might/ consider sending a private email to the address "Steve" gave
you, or to ***@microsoft.com.
--
~PA Bear

Post by PA Bear
A Softie posting to a public newsgroup via Google Groups? I don't think
so...
**Thomas, do NOT post your real email address in /any/ public newsgroup or
forum!**

Post by s***@microsoft.com
Thomas, I would like to ask you a few questions about your computers'
configuration. Can you contact me at shui-at-microsoft-dot-com and/or
post your address here so that I can contact you?
Thanks,
Steve

[Stephen Hui [MSFT]]

Posting in a more official-looking way this time to salve PA Bear's
understandable skepticism. :-)



We've determined that the majority of the issues people are having with
MS06-015 / KB908531 are due to a bad interaction between the security update
and a software component included with various HP hardware devices,
including but not limited to printers, scanners, and cameras.



Here are two fixes which should fix problems caused by the interaction with
the HP software:





Option 1 - Modify the registry

------------------------------



- (If you have multiple user accounts set up) Log onto the computer using an
account with Administrator privileges



- Click the Start button, then click Run and type "regedit" at the prompt,
without the quotes; this will start Registry Editor



- Locate the
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Shell
Extensions\Cached key in Registry Editor



- Right click on the key and select New / DWORD Value



- Rename the resulting value "{A4DF5659-0801-4A60-9607-1C48695EFDA9}
{000214E6-0000-0000-C000-000000000046} 0x401", without the quotes



- Right click the value, select Modify, and type "1" into the Value Data
field



- Close Registry Editor





Option 2 - Kill the HP process

------------------------------



- Wait until Internet Explorer, Windows Explorer, or whichever component is
encountering problems is in an unresponsive state



- Click the Start button, then select Run and type "taskmgr" at the prompt,
without the quotes; this will start Task Manager



- Locate any instances of hpgs2wnd.exe or hpgs2wnf.exe in Task Manager, then
right click on them and select End Process



(Note: Option 2 this may disable some HP device-specific functionality until
you restart your computer.)





If your computer is not currently unresponsive, you should only have to do
Option 1 or Option 2, not both. If your computer is currently unresponsive,
you should be fixed by doing Option 2.



I'm very sorry about the inconvenience this has caused you all; hopefully
this will get things back on track. Please note that MS06-015 fixes a
critical security vulnerability, so it's very important that you reinstall
it as soon as possible if you've uninstalled it. Please also keep in mind
that disabling Auto Update will leave your computer unprotected even after
we release security updates. I understand that this experience has been
very frustrating for many of you, but I really must still strongly recommend
that you leave Auto Update enabled for your own safety.



Last but not least -- if anyone encounters similar problems after attempting
both options above, please post about it here so that we can continue to
investigate.



Thanks,

Steve



This posting is provided "AS IS" with no warranties, and confers no rights.

[AS]

Steve,

Is this intended to be a permanet fix or something until MS has time to
repackage KB908531? I understand option #2 but don't see how this will solve
the problem in the long term. If you end those processes install the KB
again then restart you would be back in the same situation correct? I am
guessing the last place MS is going to have your basic user trying to fix
this is by making Reg Edits.

In your example I have BOTH of those HP processes running because of my HP
Photosmart printer. I don't understand how ending them would fix the problem
and allow the KB to be installed. They would restart the next time the
system is rebooted.
In several conversations I have had with MS support today they have
suggested in every situation to UNINSTALL the KB untill such time it can be
fixed. I know in my situation I renamed verclsid.exe (which has 6 instances
in task manager) restarted and XP is working better that ever. My
understanding after talking with MS, this is the problem file causing the
hangs and other issues. I would think this KB is to be repackaged and MS
will not be offering the reg fixes or term services you mentioned as a
permanent solution?

Thank you for any information you can provide.

Post by Stephen Hui [MSFT]
Posting in a more official-looking way this time to salve PA Bear's
understandable skepticism. :-)
We've determined that the majority of the issues people are having with
MS06-015 / KB908531 are due to a bad interaction between the security update
and a software component included with various HP hardware devices,
including but not limited to printers, scanners, and cameras.
Here are two fixes which should fix problems caused by the interaction with
Option 1 - Modify the registry
------------------------------
- (If you have multiple user accounts set up) Log onto the computer using an
account with Administrator privileges
- Click the Start button, then click Run and type "regedit" at the prompt,
without the quotes; this will start Registry Editor
- Locate the
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Shell
Extensions\Cached key in Registry Editor
- Right click on the key and select New / DWORD Value
- Rename the resulting value "{A4DF5659-0801-4A60-9607-1C48695EFDA9}
{000214E6-0000-0000-C000-000000000046} 0x401", without the quotes
- Right click the value, select Modify, and type "1" into the Value Data
field
- Close Registry Editor
Option 2 - Kill the HP process
------------------------------
- Wait until Internet Explorer, Windows Explorer, or whichever component is
encountering problems is in an unresponsive state
- Click the Start button, then select Run and type "taskmgr" at the prompt,
without the quotes; this will start Task Manager
- Locate any instances of hpgs2wnd.exe or hpgs2wnf.exe in Task Manager, then
right click on them and select End Process
(Note: Option 2 this may disable some HP device-specific functionality until
you restart your computer.)
If your computer is not currently unresponsive, you should only have to do
Option 1 or Option 2, not both. If your computer is currently unresponsive,
you should be fixed by doing Option 2.
I'm very sorry about the inconvenience this has caused you all; hopefully
this will get things back on track. Please note that MS06-015 fixes a
critical security vulnerability, so it's very important that you reinstall
it as soon as possible if you've uninstalled it. Please also keep in mind
that disabling Auto Update will leave your computer unprotected even after
we release security updates. I understand that this experience has been
very frustrating for many of you, but I really must still strongly recommend
that you leave Auto Update enabled for your own safety.
Last but not least -- if anyone encounters similar problems after attempting
both options above, please post about it here so that we can continue to
investigate.
Thanks,
Steve
This posting is provided "AS IS" with no warranties, and confers no rights.

[Stephen Hui [MSFT]]

Actually, it appears that I spoke too soon. Option 2 will correct the
problem for the logged-in user, but not for all users on a computer with
multiple user accounts. For that reason, Option 1 is the preferred option.

Such are the perils of posting while the investigation is still underway.
:-)

Thanks,
Steve

This posting is provided "AS IS" with no warranties, and confers no rights.

[Nigel Simmons]

Post by Stephen Hui [MSFT]
Such are the perils of posting while the investigation is still underway.

:-) <<

I appreciate that, but why hasn't the patch been rescinded and taken down?
Only a very small percentage of users are likely to navigate their way here
or to any other support sites (especially if they browsing is shot), so
posting a temporary fix isn't as helpful as it could be. Far more users are
probably struggling to work out what has gone wrong with their system and
could follow the advice of my son (a Mac user) who said a complete reinstall
of Windows was the only fix.*

Take down the faulty patch now. Put up a replacement that removes any faulty
patches that have been installed and subsequently put up a working fix.

In reality users have been vulnerable to the threat since they installed
Windows (even if it hadn't been identified), so another couple of days to get
a working fix is likely to do less damage than "breaking" systems of all
users.


Nigel

* Despite being a computering under-grad, he won't make a detective or IT
support tech!

[PA Bear]

Thank you.
--
~PA Bear

Post by Stephen Hui [MSFT]
Posting in a more official-looking way this time to salve PA Bear's
understandable skepticism. :-)
We've determined that the majority of the issues people are having with
MS06-015 / KB908531 are due to a bad interaction between the security
update and a software component included with various HP hardware devices,
including but not limited to printers, scanners, and cameras.
Here are two fixes which should fix problems caused by the interaction
Option 1 - Modify the registry
------------------------------
- (If you have multiple user accounts set up) Log onto the computer using
an account with Administrator privileges
- Click the Start button, then click Run and type "regedit" at the prompt,
without the quotes; this will start Registry Editor
- Locate the
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Shell
Extensions\Cached key in Registry Editor
- Right click on the key and select New / DWORD Value
- Rename the resulting value "{A4DF5659-0801-4A60-9607-1C48695EFDA9}
{000214E6-0000-0000-C000-000000000046} 0x401", without the quotes
- Right click the value, select Modify, and type "1" into the Value Data
field
- Close Registry Editor
Option 2 - Kill the HP process
------------------------------
- Wait until Internet Explorer, Windows Explorer, or whichever component
is encountering problems is in an unresponsive state
- Click the Start button, then select Run and type "taskmgr" at the
prompt, without the quotes; this will start Task Manager
- Locate any instances of hpgs2wnd.exe or hpgs2wnf.exe in Task Manager,
then right click on them and select End Process
(Note: Option 2 this may disable some HP device-specific functionality
until you restart your computer.)
If your computer is not currently unresponsive, you should only have to do
Option 1 or Option 2, not both. If your computer is currently
unresponsive, you should be fixed by doing Option 2.
I'm very sorry about the inconvenience this has caused you all; hopefully
this will get things back on track. Please note that MS06-015 fixes a
critical security vulnerability, so it's very important that you reinstall
it as soon as possible if you've uninstalled it. Please also keep in mind
that disabling Auto Update will leave your computer unprotected even after
we release security updates. I understand that this experience has been
very frustrating for many of you, but I really must still strongly
recommend that you leave Auto Update enabled for your own safety.
Last but not least -- if anyone encounters similar problems after
attempting both options above, please post about it here so that we can
continue to investigate.
Thanks,
Steve
This posting is provided "AS IS" with no warranties, and confers no rights.

[George]

Stephen,

Thanks. This fixed the problem. I have an HP 1500 LaserJet and a 5470C
scanner. To others making this fix, if you attempt to copy and paste the
registry key, paste it into Word first and remove any paragraph marks in the
middle of the key (there was one in the middle of the key when I did this,
since it wraps to a new line in Stephen's message). Also, back up your
registry or make a restore point before doing this in case you don't get it
exactly right.
--
George

Post by Stephen Hui [MSFT]
Posting in a more official-looking way this time to salve PA Bear's
understandable skepticism. :-)
We've determined that the majority of the issues people are having with
MS06-015 / KB908531 are due to a bad interaction between the security update
and a software component included with various HP hardware devices,
including but not limited to printers, scanners, and cameras.
Here are two fixes which should fix problems caused by the interaction with
Option 1 - Modify the registry
------------------------------
- (If you have multiple user accounts set up) Log onto the computer using an
account with Administrator privileges
- Click the Start button, then click Run and type "regedit" at the prompt,
without the quotes; this will start Registry Editor
- Locate the
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Shell
Extensions\Cached key in Registry Editor
- Right click on the key and select New / DWORD Value
- Rename the resulting value "{A4DF5659-0801-4A60-9607-1C48695EFDA9}
{000214E6-0000-0000-C000-000000000046} 0x401", without the quotes
- Right click the value, select Modify, and type "1" into the Value Data
field
- Close Registry Editor
Option 2 - Kill the HP process
------------------------------
- Wait until Internet Explorer, Windows Explorer, or whichever component is
encountering problems is in an unresponsive state
- Click the Start button, then select Run and type "taskmgr" at the prompt,
without the quotes; this will start Task Manager
- Locate any instances of hpgs2wnd.exe or hpgs2wnf.exe in Task Manager, then
right click on them and select End Process
(Note: Option 2 this may disable some HP device-specific functionality until
you restart your computer.)
If your computer is not currently unresponsive, you should only have to do
Option 1 or Option 2, not both. If your computer is currently unresponsive,
you should be fixed by doing Option 2.
I'm very sorry about the inconvenience this has caused you all; hopefully
this will get things back on track. Please note that MS06-015 fixes a
critical security vulnerability, so it's very important that you reinstall
it as soon as possible if you've uninstalled it. Please also keep in mind
that disabling Auto Update will leave your computer unprotected even after
we release security updates. I understand that this experience has been
very frustrating for many of you, but I really must still strongly recommend
that you leave Auto Update enabled for your own safety.
Last but not least -- if anyone encounters similar problems after attempting
both options above, please post about it here so that we can continue to
investigate.
Thanks,
Steve
This posting is provided "AS IS" with no warranties, and confers no rights.

[h***@gmail.com]

Post by George
To others making this fix, if you attempt to copy and paste the
registry key, paste it into Word first and remove any paragraph marks in the
middle of the key (there was one in the middle of the key when I did this,
since it wraps to a new line in Stephen's message).

Surely paste into Notepad or another text-only producer, not a Wordprocessor which add all sorts of character thingies and codes. Just being safe. Well spotted, though.

[swassociates]

I adjusted the registry as you suggested, reloaded the update, and had the
same locked result after the fact. Outlook still locks when you attempt to
add an attachment. I deleted the update, deleted the registry value, and
everything is well again. Is Microsoft going to get their heads removed from
their collective posteriors and fix this issue or just let it dangle in the
breeze? Most people wouldn't be competent to do a registry fix. This is not a
solution.

Post by Stephen Hui [MSFT]
Posting in a more official-looking way this time to salve PA Bear's
understandable skepticism. :-)
We've determined that the majority of the issues people are having with
MS06-015 / KB908531 are due to a bad interaction between the security update
and a software component included with various HP hardware devices,
including but not limited to printers, scanners, and cameras.
Here are two fixes which should fix problems caused by the interaction with
Option 1 - Modify the registry
------------------------------
- (If you have multiple user accounts set up) Log onto the computer using an
account with Administrator privileges
- Click the Start button, then click Run and type "regedit" at the prompt,
without the quotes; this will start Registry Editor
- Locate the
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Shell
Extensions\Cached key in Registry Editor
- Right click on the key and select New / DWORD Value
- Rename the resulting value "{A4DF5659-0801-4A60-9607-1C48695EFDA9}
{000214E6-0000-0000-C000-000000000046} 0x401", without the quotes
- Right click the value, select Modify, and type "1" into the Value Data
field
- Close Registry Editor
Option 2 - Kill the HP process
------------------------------
- Wait until Internet Explorer, Windows Explorer, or whichever component is
encountering problems is in an unresponsive state
- Click the Start button, then select Run and type "taskmgr" at the prompt,
without the quotes; this will start Task Manager
- Locate any instances of hpgs2wnd.exe or hpgs2wnf.exe in Task Manager, then
right click on them and select End Process
(Note: Option 2 this may disable some HP device-specific functionality until
you restart your computer.)
If your computer is not currently unresponsive, you should only have to do
Option 1 or Option 2, not both. If your computer is currently unresponsive,
you should be fixed by doing Option 2.
I'm very sorry about the inconvenience this has caused you all; hopefully
this will get things back on track. Please note that MS06-015 fixes a
critical security vulnerability, so it's very important that you reinstall
it as soon as possible if you've uninstalled it. Please also keep in mind
that disabling Auto Update will leave your computer unprotected even after
we release security updates. I understand that this experience has been
very frustrating for many of you, but I really must still strongly recommend
that you leave Auto Update enabled for your own safety.
Last but not least -- if anyone encounters similar problems after attempting
both options above, please post about it here so that we can continue to
investigate.
Thanks,
Steve
This posting is provided "AS IS" with no warranties, and confers no rights.

[Ric Flair]

Contact Microsoft support at 800-936-5700; there is a registry key fix
which resolves this issue.

Post by Stephen Hui [MSFT]
Posting in a more official-looking way this time to salve PA Bear's
understandable skepticism. :-)
We've determined that the majority of the issues people are having with
MS06-015 / KB908531 are due to a bad interaction between the security update
and a software component included with various HP hardware devices,
including but not limited to printers, scanners, and cameras.
Here are two fixes which should fix problems caused by the interaction with
Option 1 - Modify the registry
------------------------------
- (If you have multiple user accounts set up) Log onto the computer using an
account with Administrator privileges
- Click the Start button, then click Run and type "regedit" at the prompt,
without the quotes; this will start Registry Editor
- Locate the
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Shell
Extensions\Cached key in Registry Editor
- Right click on the key and select New / DWORD Value
- Rename the resulting value "{A4DF5659-0801-4A60-9607-1C48695EFDA9}
{000214E6-0000-0000-C000-000000000046} 0x401", without the quotes
- Right click the value, select Modify, and type "1" into the Value Data
field
- Close Registry Editor
Option 2 - Kill the HP process
------------------------------
- Wait until Internet Explorer, Windows Explorer, or whichever component is
encountering problems is in an unresponsive state
- Click the Start button, then select Run and type "taskmgr" at the prompt,
without the quotes; this will start Task Manager
- Locate any instances of hpgs2wnd.exe or hpgs2wnf.exe in Task Manager, then
right click on them and select End Process
(Note: Option 2 this may disable some HP device-specific functionality until
you restart your computer.)
If your computer is not currently unresponsive, you should only have to do
Option 1 or Option 2, not both. If your computer is currently unresponsive,
you should be fixed by doing Option 2.
I'm very sorry about the inconvenience this has caused you all; hopefully
this will get things back on track. Please note that MS06-015 fixes a
critical security vulnerability, so it's very important that you reinstall
it as soon as possible if you've uninstalled it. Please also keep in mind
that disabling Auto Update will leave your computer unprotected even after
we release security updates. I understand that this experience has been
very frustrating for many of you, but I really must still strongly recommend
that you leave Auto Update enabled for your own safety.
Last but not least -- if anyone encounters similar problems after attempting
both options above, please post about it here so that we can continue to
investigate.
Thanks,
Steve
This posting is provided "AS IS" with no warranties, and confers no rights.

[Tom [Pepper] Willett]

Problems in Windows Explorer or the Windows shell after you install security
update MS06-015
http://support.microsoft.com/kb/918165

Post by Ric Flair
Contact Microsoft support at 800-936-5700; there is a registry key fix
which resolves this issue.

Post by Stephen Hui [MSFT]
Posting in a more official-looking way this time to salve PA Bear's
understandable skepticism. :-)
We've determined that the majority of the issues people are having with
MS06-015 / KB908531 are due to a bad interaction between the security update
and a software component included with various HP hardware devices,
including but not limited to printers, scanners, and cameras.
Here are two fixes which should fix problems caused by the interaction with
Option 1 - Modify the registry
------------------------------
- (If you have multiple user accounts set up) Log onto the computer using an
account with Administrator privileges
- Click the Start button, then click Run and type "regedit" at the prompt,
without the quotes; this will start Registry Editor
- Locate the
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Shell
Extensions\Cached key in Registry Editor
- Right click on the key and select New / DWORD Value
- Rename the resulting value "{A4DF5659-0801-4A60-9607-1C48695EFDA9}
{000214E6-0000-0000-C000-000000000046} 0x401", without the quotes
- Right click the value, select Modify, and type "1" into the Value Data
field
- Close Registry Editor
Option 2 - Kill the HP process
------------------------------
- Wait until Internet Explorer, Windows Explorer, or whichever component is
encountering problems is in an unresponsive state
- Click the Start button, then select Run and type "taskmgr" at the prompt,
without the quotes; this will start Task Manager
- Locate any instances of hpgs2wnd.exe or hpgs2wnf.exe in Task Manager, then
right click on them and select End Process
(Note: Option 2 this may disable some HP device-specific functionality until
you restart your computer.)
If your computer is not currently unresponsive, you should only have to do
Option 1 or Option 2, not both. If your computer is currently unresponsive,
you should be fixed by doing Option 2.
I'm very sorry about the inconvenience this has caused you all; hopefully
this will get things back on track. Please note that MS06-015 fixes a
critical security vulnerability, so it's very important that you reinstall
it as soon as possible if you've uninstalled it. Please also keep in mind
that disabling Auto Update will leave your computer unprotected even after
we release security updates. I understand that this experience has been
very frustrating for many of you, but I really must still strongly recommend
that you leave Auto Update enabled for your own safety.
Last but not least -- if anyone encounters similar problems after attempting
both options above, please post about it here so that we can continue to
investigate.
Thanks,
Steve
This posting is provided "AS IS" with no warranties, and confers no rights.

[d***@yahoo.com]

Stephen;

Thanks for your reg fix on kb908531--I ignored it. Note, you did not
explain which HP device files need to be killed. I agree that is the
best solution, in fact I do not understand why HP has so damn many
little devices on a normal XP home computer--what on earth are they
doing? Regardless, I am writing to indicate that the Wilders thread on
the subject has numerous non-hp users with systems down, like
EVERYBODY, or at least almost everybody.

Best fix is a)do not ever use IE. b)completely uninstall KB908531
including a search and destroy of files, prefetch and registry
containing references therof.

Microsoft needs to go public with this providing a delivery date for
the repaired patch and a working uninstall method, which uninstall on
XP does not provide. Come Monday, this will be all over the tech
newsoutlets pressing how Microsoft is not paying attention to the
effects of their security patches on unsuspecting users. The whole
thing should not have happened and is a huge blanking screwup.

Michael Davis

Post by Stephen Hui [MSFT]
Posting in a more official-looking way this time to salve PA Bear's
understandable skepticism. :-)
We've determined that the majority of the issues people are having with
MS06-015 / KB908531 are due to a bad interaction between the security update
and a software component included with various HP hardware devices,
including but not limited to printers, scanners, and cameras.
Here are two fixes which should fix problems caused by the interaction with

[CAOceanWoman]

Steve,

I've tried both fixes, and neither works for my computer. I do have an
HP OfficeJet 7130, but I don't have the Sunbelt Kerio Personal
Firewall. I use Norton Internet Security, and Webroot Spy Sweeper. I
have not removed the security update as you suggested.

I cannot open any nested folders under My Documents using MS Word. I
CAN open single files under My Documents, and under the "Open" section
of the task panel when you first open MS Word.

I hope this gives you more information from which to help me.

Thank you,
Catherine

*************************************************************************************************

Post by Stephen Hui [MSFT]
Posting in a more official-looking way this time to salve PA Bear's
understandable skepticism. :-)
We've determined that the majority of the issues people are having with
MS06-015 / KB908531 are due to a bad interaction between the security update
and a software component included with various HP hardware devices,
including but not limited to printers, scanners, and cameras.
Here are two fixes which should fix problems caused by the interaction with
Option 1 - Modify the registry
------------------------------
- (If you have multiple user accounts set up) Log onto the computer using an
account with Administrator privileges
- Click the Start button, then click Run and type "regedit" at the prompt,
without the quotes; this will start Registry Editor
- Locate the
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Shell
Extensions\Cached key in Registry Editor
- Right click on the key and select New / DWORD Value
- Rename the resulting value "{A4DF5659-0801-4A60-9607-1C48695EFDA9}
{000214E6-0000-0000-C000-000000000046} 0x401", without the quotes
- Right click the value, select Modify, and type "1" into the Value Data
field
- Close Registry Editor
Option 2 - Kill the HP process
------------------------------
- Wait until Internet Explorer, Windows Explorer, or whichever component is
encountering problems is in an unresponsive state
- Click the Start button, then select Run and type "taskmgr" at the prompt,
without the quotes; this will start Task Manager
- Locate any instances of hpgs2wnd.exe or hpgs2wnf.exe in Task Manager, then
right click on them and select End Process
(Note: Option 2 this may disable some HP device-specific functionality until
you restart your computer.)
If your computer is not currently unresponsive, you should only have to do
Option 1 or Option 2, not both. If your computer is currently unresponsive,
you should be fixed by doing Option 2.
I'm very sorry about the inconvenience this has caused you all; hopefully
this will get things back on track. Please note that MS06-015 fixes a
critical security vulnerability, so it's very important that you reinstall
it as soon as possible if you've uninstalled it. Please also keep in mind
that disabling Auto Update will leave your computer unprotected even after
we release security updates. I understand that this experience has been
very frustrating for many of you, but I really must still strongly recommend
that you leave Auto Update enabled for your own safety.
Last but not least -- if anyone encounters similar problems after attempting
both options above, please post about it here so that we can continue to
investigate.
Thanks,
Steve
This posting is provided "AS IS" with no warranties, and confers no rights.

[m***@devincomiskey.com]

Yeah, this needs to be FIXED asap, Steve. I've spend hours upon hours
looking for a fix to this and it wasn't until I drilled way down into
the MS Office help groups today that I finally found a solution. 99.9%
of your users will have no clue what's going on, nor would they be able
to fix this on their own. I think this is Microsoft's duty to fix this
in a new update this week. I understand this is an important security
update, but what good is it if it disables Word and IE for people?

[CAOceanWoman]

Which one worked devincomiskey? Did you do the Regedit and kill the HP
processes?

[m***@devincomiskey.com]

Dont' know yet. Have to pay a visit to my clients tomorrow morning.

[OldnGrey]

Post by CAOceanWoman
Which one worked devincomiskey? Did you do the Regedit and kill the HP
processes?

Here's another solution as I sent to our IT this morning. I found that
Microsoft released an updated version of the MS06-015 security update.
(Vulnerability in Windows Explorer Could Allow Remote Code Execution
(908531)). (Published: April 11, 2006 | Updated: April 25,2006)


1. Go to the following and download the following file:
Windows2000-KB908531-v2-x86-ENU.EXE (Published: April 11, 2006 |
Updated: April 25,2006)

http://www.microsoft.com/downloads/details.aspx?familyid=AE28BC65-3A5E-4497-AD05-2CDE8E7B5E95&displaylang=en

2. Install this file on the affected pc.

3. Rename the profile that is having the problems in the "Documents and
Settings" directory.

4. Restart the pc, and have the user log back onto the pc (ultimately
creating a new profile)

Hope this helps.

[PA Bear]

Have you read all of the previous responses to this thread?

Post by OldnGrey

Post by CAOceanWoman
Which one worked devincomiskey? Did you do the Regedit and kill the HP
processes?

Here's another solution as I sent to our IT this morning. I found that
Microsoft released an updated version of the MS06-015 security update.
(Vulnerability in Windows Explorer Could Allow Remote Code Execution
(908531)). (Published: April 11, 2006 | Updated: April 25,2006)
Windows2000-KB908531-v2-x86-ENU.EXE (Published: April 11, 2006 |
Updated: April 25,2006)
http://www.microsoft.com/downloads/details.aspx?familyid=AE28BC65-3A5E-4497-AD05-2CDE8E7B5E95&displaylang=en
2. Install this file on the affected pc.
3. Rename the profile that is having the problems in the "Documents and
Settings" directory.
4. Restart the pc, and have the user log back onto the pc (ultimately
creating a new profile)
Hope this helps.

[ap615]

Wonderful.Not sure I want to play in the registries, but I have another
question--is this why I can't seem to use a (NOS) hp USB connection printer
on my new hp computer? If that's not it I'll go look at hp. It's driving me
nuts!

Steve Hui wrote (snipped)

Post by Stephen Hui [MSFT]
We've determined that the majority of the issues people are having with
MS06-015 / KB908531 are due to a bad interaction between the security update
and a software component included with various HP hardware devices,
including but not limited to printers, scanners, and cameras.

[Frank M]

Guess I am just lucky. I am running MS Office 2003 , HP Photosmart printer
Model 7550 ,HP ScanJet 5370C, and HP PhotoSmart 7960 printer and not having
any problems listed in this Thread. In fact no problems at all.

OS is Windows XP Home sp2 and IE6 sp2 with all of the April updates installed.

Frank

Post by Stephen Hui [MSFT]
Posting in a more official-looking way this time to salve PA Bear's
understandable skepticism. :-)
We've determined that the majority of the issues people are having with
MS06-015 / KB908531 are due to a bad interaction between the security update
and a software component included with various HP hardware devices,
including but not limited to printers, scanners, and cameras.
Here are two fixes which should fix problems caused by the interaction with
Option 1 - Modify the registry
------------------------------
- (If you have multiple user accounts set up) Log onto the computer using an
account with Administrator privileges
- Click the Start button, then click Run and type "regedit" at the prompt,
without the quotes; this will start Registry Editor
- Locate the
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Shell
Extensions\Cached key in Registry Editor
- Right click on the key and select New / DWORD Value
- Rename the resulting value "{A4DF5659-0801-4A60-9607-1C48695EFDA9}
{000214E6-0000-0000-C000-000000000046} 0x401", without the quotes
- Right click the value, select Modify, and type "1" into the Value Data
field
- Close Registry Editor
Option 2 - Kill the HP process
------------------------------
- Wait until Internet Explorer, Windows Explorer, or whichever component is
encountering problems is in an unresponsive state
- Click the Start button, then select Run and type "taskmgr" at the prompt,
without the quotes; this will start Task Manager
- Locate any instances of hpgs2wnd.exe or hpgs2wnf.exe in Task Manager, then
right click on them and select End Process
(Note: Option 2 this may disable some HP device-specific functionality until
you restart your computer.)
If your computer is not currently unresponsive, you should only have to do
Option 1 or Option 2, not both. If your computer is currently unresponsive,
you should be fixed by doing Option 2.
I'm very sorry about the inconvenience this has caused you all; hopefully
this will get things back on track. Please note that MS06-015 fixes a
critical security vulnerability, so it's very important that you reinstall
it as soon as possible if you've uninstalled it. Please also keep in mind
that disabling Auto Update will leave your computer unprotected even after
we release security updates. I understand that this experience has been
very frustrating for many of you, but I really must still strongly recommend
that you leave Auto Update enabled for your own safety.
Last but not least -- if anyone encounters similar problems after attempting
both options above, please post about it here so that we can continue to
investigate.
Thanks,
Steve
This posting is provided "AS IS" with no warranties, and confers no rights.

[g***@prismsound.com]

Hi Steve

Thanks very much for providing this info - after a couple of
frustrating days of searching, this solution worked fine for me.

One thing I noticed which I thought worth mentioning was that I saw a
"The system has recovered from a serious error" message after the
re-boot that followed installing your additional registry key (Your
Option 1 solution). The error has not re-appeared since and the
additional reg entry seems to be there ok.

Event details were:
Event ID: 1003 Category: (102)
Error code c0000218, parameter1 e200f098, parameter2 00000000,
parameter3 00000000, parameter4 00000000.


The original fault symptoms on my Athlon 1.1GHz 1GB RAM XP Pro SP2
workgroup based system were that Windows explorer would hang when I
closed it or that the tree view part would hang with an hourglass if I
attempted to expand a branch.

On closing, I'd lose the explorer window but retain the toolbar button
which then refused to restore. I'd have to resort to task manager to
get rid of it. I have an HP 5400cscanner and HP Laserjet 4L printer
installed (among other things).

Everything ok now - Thanks again!

-Graham

[w***@hotmail.com]

Post by Stephen Hui [MSFT]
Posting in a more official-looking way this time to salve PA Bear's
understandable skepticism. :-)
We've determined that the majority of the issues people are having with
MS06-015 / KB908531 are due to a bad interaction between the security update
and a software component included with various HP hardware devices,
including but not limited to printers, scanners, and cameras.
Here are two fixes which should fix problems caused by the interaction with
Option 1 - Modify the registry
------------------------------
- (If you have multiple user accounts set up) Log onto the computer using an
account with Administrator privileges
- Click the Start button, then click Run and type "regedit" at the prompt,
without the quotes; this will start Registry Editor
- Locate the
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Shell
Extensions\Cached key in Registry Editor
- Right click on the key and select New / DWORD Value
- Rename the resulting value "{A4DF5659-0801-4A60-9607-1C48695EFDA9}
{000214E6-0000-0000-C000-000000000046} 0x401", without the quotes
- Right click the value, select Modify, and type "1" into the Value Data
field
- Close Registry Editor
Option 2 - Kill the HP process
------------------------------
- Wait until Internet Explorer, Windows Explorer, or whichever component is
encountering problems is in an unresponsive state
- Click the Start button, then select Run and type "taskmgr" at the prompt,
without the quotes; this will start Task Manager
- Locate any instances of hpgs2wnd.exe or hpgs2wnf.exe in Task Manager, then
right click on them and select End Process
(Note: Option 2 this may disable some HP device-specific functionality until
you restart your computer.)
If your computer is not currently unresponsive, you should only have to do
Option 1 or Option 2, not both. If your computer is currently unresponsive,
you should be fixed by doing Option 2.
I'm very sorry about the inconvenience this has caused you all; hopefully
this will get things back on track. Please note that MS06-015 fixes a
critical security vulnerability, so it's very important that you reinstall
it as soon as possible if you've uninstalled it. Please also keep in mind
that disabling Auto Update will leave your computer unprotected even after
we release security updates. I understand that this experience has been
very frustrating for many of you, but I really must still strongly recommend
that you leave Auto Update enabled for your own safety.
Last but not least -- if anyone encounters similar problems after attempting
both options above, please post about it here so that we can continue to
investigate.
Thanks,
Steve

I notice that after instalation of this pack my computer freezed
sometimes. I have hp printer 692c and I desinstaled the fix and my
computer now is ok. I did not modifie my registry yet.

Van Der

Post by Stephen Hui [MSFT]
This posting is provided "AS IS" with no warranties, and confers no rights.

[r***@gmail.com]

I am experiencing this issue on 7 servers at work. One of the updates
broke the ups hppower management and agent software. The hardware ups
are hp made. I am working with Microsoft atm. I would rather to see a
patch fix come that will not require me to remove this patch.


Richard Earley

Post by Stephen Hui [MSFT]
Posting in a more official-looking way this time to salve PA Bear's
understandable skepticism. :-)
We've determined that the majority of the issues people are having with
MS06-015 / KB908531 are due to a bad interaction between the security update
and a software component included with various HP hardware devices,
including but not limited to printers, scanners, and cameras.
Here are two fixes which should fix problems caused by the interaction with
Option 1 - Modify the registry
------------------------------
- (If you have multiple user accounts set up) Log onto the computer using an
account with Administrator privileges
- Click the Start button, then click Run and type "regedit" at the prompt,
without the quotes; this will start Registry Editor
- Locate the
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Shell
Extensions\Cached key in Registry Editor
- Right click on the key and select New / DWORD Value
- Rename the resulting value "{A4DF5659-0801-4A60-9607-1C48695EFDA9}
{000214E6-0000-0000-C000-000000000046} 0x401", without the quotes
- Right click the value, select Modify, and type "1" into the Value Data
field
- Close Registry Editor
Option 2 - Kill the HP process
------------------------------
- Wait until Internet Explorer, Windows Explorer, or whichever component is
encountering problems is in an unresponsive state
- Click the Start button, then select Run and type "taskmgr" at the prompt,
without the quotes; this will start Task Manager
- Locate any instances of hpgs2wnd.exe or hpgs2wnf.exe in Task Manager, then
right click on them and select End Process
(Note: Option 2 this may disable some HP device-specific functionality until
you restart your computer.)
If your computer is not currently unresponsive, you should only have to do
Option 1 or Option 2, not both. If your computer is currently unresponsive,
you should be fixed by doing Option 2.
I'm very sorry about the inconvenience this has caused you all; hopefully
this will get things back on track. Please note that MS06-015 fixes a
critical security vulnerability, so it's very important that you reinstall
it as soon as possible if you've uninstalled it. Please also keep in mind
that disabling Auto Update will leave your computer unprotected even after
we release security updates. I understand that this experience has been
very frustrating for many of you, but I really must still strongly recommend
that you leave Auto Update enabled for your own safety.
Last but not least -- if anyone encounters similar problems after attempting
both options above, please post about it here so that we can continue to
investigate.
Thanks,
Steve
This posting is provided "AS IS" with no warranties, and confers no rights.

[p***@hotmail.com]

The fix did not work on a Windows 2000 machine with latest patches.

Applied the registry fix and then killed the "verclsid.exe" processes,
approximately 10 of them.

Browser problems go away for about 30 seconds and then the
"verclsid.exe" processes re-appear and the browser stops working again.

I found one workaround until we can figure this out - If the users type
in "http://" in front of the "wwww", it will go to the page with no
problem.

[johncesta]

I have experienced this problem in a different way. I could not save in
MS Word 2003. I couldn't save or save as and I tried it in SAFE mode
still to no avail.

I had to uninstall the update. I can't use the update no matter how
critical it is since MS Word is also critical to my business.

I am running win 2000 server.

John

Post by Stephen Hui [MSFT]
Posting in a more official-looking way this time to salve PA Bear's
understandable skepticism. :-)
We've determined that the majority of the issues people are having with
MS06-015 / KB908531 are due to a bad interaction between the security update
and a software component included with various HP hardware devices,
including but not limited to printers, scanners, and cameras.
Here are two fixes which should fix problems caused by the interaction with
Option 1 - Modify the registry
------------------------------
- (If you have multiple user accounts set up) Log onto the computer using an
account with Administrator privileges
- Click the Start button, then click Run and type "regedit" at the prompt,
without the quotes; this will start Registry Editor
- Locate the
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Shell
Extensions\Cached key in Registry Editor
- Right click on the key and select New / DWORD Value
- Rename the resulting value "{A4DF5659-0801-4A60-9607-1C48695EFDA9}
{000214E6-0000-0000-C000-000000000046} 0x401", without the quotes
- Right click the value, select Modify, and type "1" into the Value Data
field
- Close Registry Editor
Option 2 - Kill the HP process
------------------------------
- Wait until Internet Explorer, Windows Explorer, or whichever component is
encountering problems is in an unresponsive state
- Click the Start button, then select Run and type "taskmgr" at the prompt,
without the quotes; this will start Task Manager
- Locate any instances of hpgs2wnd.exe or hpgs2wnf.exe in Task Manager, then
right click on them and select End Process
(Note: Option 2 this may disable some HP device-specific functionality until
you restart your computer.)
If your computer is not currently unresponsive, you should only have to do
Option 1 or Option 2, not both. If your computer is currently unresponsive,
you should be fixed by doing Option 2.
I'm very sorry about the inconvenience this has caused you all; hopefully
this will get things back on track. Please note that MS06-015 fixes a
critical security vulnerability, so it's very important that you reinstall
it as soon as possible if you've uninstalled it. Please also keep in mind
that disabling Auto Update will leave your computer unprotected even after
we release security updates. I understand that this experience has been
very frustrating for many of you, but I really must still strongly recommend
that you leave Auto Update enabled for your own safety.
Last but not least -- if anyone encounters similar problems after attempting
both options above, please post about it here so that we can continue to
investigate.
Thanks,
Steve
This posting is provided "AS IS" with no warranties, and confers no rights.

[PA Bear]

(1) MS plans to re-release MS06-015 on 25 Apr-06 to address known issues
associated with the first release of the update:

"When the update is re-released, it's going to be very much targeted to
people who are having the problem, or people who have not installed MS06-015
yet. That means if you have already installed MS06-015 and are not having
the problem, there's no action here for you. Windows Update, Microsoft
Update, and Automatic Update will have detection logic built into them to
only offer the revised update (which essentially includes the reg key fix)
to those customers who either don't have MS06-015 or are having the
problem."
Source: http://blogs.technet.com/msrc/archive/2006/04/21/425838.aspx

(2) You may experience problems in Windows Explorer or in the Windows shell
after you install security update MS06-015 (v3.0, 20 Apr-06)
http://support.microsoft.com/default.aspx/kb/918165

<QP>
. You cannot access special folders such as "My Documents" or "My Pictures."
. Microsoft Office applications stop responding when you try to save or to
open Office files in the "My Documents" folder.
. Office files that are located in the "My Documents" folder cannot be
opened.
. If you open a file by clicking Open on the File menu, the application
stops responding.
. When you type an address in the Address box in Microsoft Internet
Explorer, nothing happens.
. When you right-click a file and then click Send To, nothing happens.
. When you expand a folder in Windows Explorer, nothing happens.
. Some third-party applications stop responding when you open or save data
in the "My Documents" folder.
</QP>

The Registry edit referenced in Resolutions section of 918615 above can be
implemented by downloading:

HP's Share-to-Web software - Fix (Line 383, Right)
(good for WinXP and Win2K03, but not Win2K)
http://www.kellys-korner-xp.com/xp_tweaks.htm

To use: Download the .vbs file and save it to your hard drive (you may want
to right click and use Save Target As). Double-click the vbs file. You will
be prompted when the script is done.

(3) Mike Reavey [MSFT] suggests here
http://blogs.technet.com/msrc/archive/2006/04/18/425473.aspx that older
NVIDIA graphics card drivers [and Nvidia's Nview desktop] may be a factor in
applications ceasing to respond after installing MS06-015. Check your
computer manufacturer's Tech Support pages for NVIDIA driver updates or
start here: http://www.nvidia.com/content/drivers/drivers.asp

(4) More on all of this at http://aumha.net/viewtopic.php?t=19125 &ff
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE, Shell/User, Security), Aumha.org VSOP, DTS-L.org

Post by johncesta
I have experienced this problem in a different way. I could not save in
MS Word 2003. I couldn't save or save as and I tried it in SAFE mode
still to no avail.
I had to uninstall the update. I can't use the update no matter how
critical it is since MS Word is also critical to my business.
I am running win 2000 server.
John

Post by Stephen Hui [MSFT]
Posting in a more official-looking way this time to salve PA Bear's
understandable skepticism. :-)
We've determined that the majority of the issues people are having with
MS06-015 / KB908531 are due to a bad interaction between the security
update and a software component included with various HP hardware
devices, including but not limited to printers, scanners, and cameras.
Here are two fixes which should fix problems caused by the interaction
Option 1 - Modify the registry
------------------------------
- (If you have multiple user accounts set up) Log onto the computer
using an account with Administrator privileges
- Click the Start button, then click Run and type "regedit" at the
prompt, without the quotes; this will start Registry Editor
- Locate the
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Shell
Extensions\Cached key in Registry Editor
- Right click on the key and select New / DWORD Value
- Rename the resulting value "{A4DF5659-0801-4A60-9607-1C48695EFDA9}
{000214E6-0000-0000-C000-000000000046} 0x401", without the quotes
- Right click the value, select Modify, and type "1" into the Value Data
field
- Close Registry Editor
Option 2 - Kill the HP process
------------------------------
- Wait until Internet Explorer, Windows Explorer, or whichever
component is encountering problems is in an unresponsive state
- Click the Start button, then select Run and type "taskmgr" at the
prompt, without the quotes; this will start Task Manager
- Locate any instances of hpgs2wnd.exe or hpgs2wnf.exe in Task Manager,
then right click on them and select End Process
(Note: Option 2 this may disable some HP device-specific functionality
until you restart your computer.)
If your computer is not currently unresponsive, you should only have to
do Option 1 or Option 2, not both. If your computer is currently
unresponsive, you should be fixed by doing Option 2.
I'm very sorry about the inconvenience this has caused you all;
hopefully this will get things back on track. Please note that
MS06-015 fixes a critical security vulnerability, so it's very
important that you reinstall it as soon as possible if you've
uninstalled it. Please also keep in mind that disabling Auto Update
will leave your computer unprotected even after we release security
updates. I understand that this experience has been very frustrating
for many of you, but I really must still strongly recommend that you
leave Auto Update enabled for your own safety.
Last but not least -- if anyone encounters similar problems after
attempting both options above, please post about it here so that we can
continue to investigate.
Thanks,
Steve
This posting is provided "AS IS" with no warranties, and confers no rights.

[JDR]

I agree 100 % Thomas,

Not only do I have the same issues as you, the updates have really effected
my entire Office Applications.

Here is just a short list:

1- Cannot open any web project using the application (Visual Web Developer,
Front Page), I have to locate a specific file and Right Click > Open With
2- Cannot import anything into web development projects (Must use copy and
paste). I cannot save compiled applications to any web project.
3- Cannot save any attachment in Outlook
4- Cannot attach any file in Outlook
5- Cannot open any office file in it's application (Word, Excel, PowerPoint,
etc..

I have been spending all day trying to find work arounds just to open a
development project.
--
*****************
JDR

Post by Thomas
After installing the security updates today and yesterday on 200+ computers
in my school district, every single one of them now totally locks up in
Internet Explorer when trying to use the drop down box, typing into the
address bar, etc. Imagine 500 students and 70 teachers lining up outside
your door and calling you on the phone all day long. That was my day.
Please Please PLEASE fix this ASAP and don't wait until 4 weeks from
yesterday to re-release it. I'll have quit my job before then if this keeps
up! The computers are all a mix of Win XP, Win 2K, Win 98SE, etc and they
all appear to have this problem.

[Chuck]

To all of Microsoft. I have exactly the same problem as Thomas. Same symptoms.
Also, system restore on XP did not remove the issue after 3 restore points
including yesterday. I have lost the entire afternoon dealing with this, I
can only imagine Thomas' nightmare. Please dont do this again

Post by Thomas
After installing the security updates today and yesterday on 200+ computers
in my school district, every single one of them now totally locks up in
Internet Explorer when trying to use the drop down box, typing into the
address bar, etc. Imagine 500 students and 70 teachers lining up outside
your door and calling you on the phone all day long. That was my day.
Please Please PLEASE fix this ASAP and don't wait until 4 weeks from
yesterday to re-release it. I'll have quit my job before then if this keeps
up! The computers are all a mix of Win XP, Win 2K, Win 98SE, etc and they
all appear to have this problem.

[Thomas]

I'm not at school tonight obviously (and have considered staying home
tomorrow if it is the nightmare today was haha) But you can contact me
there "***@wonder.k12.ar.us" and tomorrow I can send you info about the
configs if you want. I tried however to find any commonalities and was
unable to find anything conclusive. Some have just plain IE6, others have
google toolbar, yahoo toolbar, etc. In my own room/office I have Windows 2K
on both a laptop and desktop and both were exhibiting this symptom until I
finally turned them off and gave up. My own computers that I was having
problems with have - www dot iwon dot com - as their homepage and the school
computers have our school's webpage - wonder dot k12 dot ar dot us - I tried
removing the updates and it didn't help and of course 2K doesn't have system
restore and I'm not about to try to reformat and reinstall the entire OS and
all software. I'll go to netscape before that. I just hope it gets fixed
tonight and released tomorrow and fixes over the bug without having to do
anything special.

[PA Bear]

<sigh> So much for "Trustworthy Computing"...
--
~PA Bear

Post by Thomas
I'm not at school tonight obviously (and have considered staying home
tomorrow if it is the nightmare today was haha) But you can contact me
configs if you want. I tried however to find any commonalities and was
unable to find anything conclusive. Some have just plain IE6, others have
google toolbar, yahoo toolbar, etc. In my own room/office I have Windows 2K
on both a laptop and desktop and both were exhibiting this symptom until I
finally turned them off and gave up. My own computers that I was having
problems with have - www dot iwon dot com - as their homepage and the school
computers have our school's webpage - wonder dot k12 dot ar dot us - I tried
removing the updates and it didn't help and of course 2K doesn't have system
restore and I'm not about to try to reformat and reinstall the entire OS and
all software. I'll go to netscape before that. I just hope it gets fixed
tonight and released tomorrow and fixes over the bug without having to do
anything special.

[dk7]

Post by PA Bear
<sigh> So much for "Trustworthy Computing"...
--
~PA Bear

Post by Thomas
I'm not at school tonight obviously (and have considered staying home
tomorrow if it is the nightmare today was haha) But you can contact me
configs if you want. I tried however to find any commonalities and was
unable to find anything conclusive. Some have just plain IE6, others have
google toolbar, yahoo toolbar, etc. In my own room/office I have Windows 2K
on both a laptop and desktop and both were exhibiting this symptom until I
finally turned them off and gave up. My own computers that I was having
problems with have - www dot iwon dot com - as their homepage and the school
computers have our school's webpage - wonder dot k12 dot ar dot us - I tried
removing the updates and it didn't help and of course 2K doesn't have system
restore and I'm not about to try to reformat and reinstall the entire OS and
all software. I'll go to netscape before that. I just hope it gets fixed
tonight and released tomorrow and fixes over the bug without having to do
anything special.

[dk7]

I am having the same problem with saving in Offoce applications - Word-
Excel. I can't use the drop down menu to save in a certain folder.
As soon as I removed update KB908531 all was fine.

Then the update was installed again with auto updates and now I have the
same problem all over again.

What is the solution??

Post by PA Bear
<sigh> So much for "Trustworthy Computing"...
--
~PA Bear

Post by Thomas
I'm not at school tonight obviously (and have considered staying home
tomorrow if it is the nightmare today was haha) But you can contact me
configs if you want. I tried however to find any commonalities and was
unable to find anything conclusive. Some have just plain IE6, others have
google toolbar, yahoo toolbar, etc. In my own room/office I have Windows 2K
on both a laptop and desktop and both were exhibiting this symptom until I
finally turned them off and gave up. My own computers that I was having
problems with have - www dot iwon dot com - as their homepage and the school
computers have our school's webpage - wonder dot k12 dot ar dot us - I tried
removing the updates and it didn't help and of course 2K doesn't have system
restore and I'm not about to try to reformat and reinstall the entire OS and
all software. I'll go to netscape before that. I just hope it gets fixed
tonight and released tomorrow and fixes over the bug without having to do
anything special.

[Icefrog500]

www dot mozilla dot com and get Firefox, it's much safer than ie against
spyware, malware, virusses, pop-ups, etc. And above all it works!
I'm also working for schools (in IT) and I recommand firefox to everyone...

Post by PA Bear
<sigh> So much for "Trustworthy Computing"...
--
~PA Bear

Post by Thomas
I'm not at school tonight obviously (and have considered staying home
tomorrow if it is the nightmare today was haha) But you can contact me
configs if you want. I tried however to find any commonalities and was
unable to find anything conclusive. Some have just plain IE6, others have
google toolbar, yahoo toolbar, etc. In my own room/office I have Windows 2K
on both a laptop and desktop and both were exhibiting this symptom until I
finally turned them off and gave up. My own computers that I was having
problems with have - www dot iwon dot com - as their homepage and the school
computers have our school's webpage - wonder dot k12 dot ar dot us - I tried
removing the updates and it didn't help and of course 2K doesn't have system
restore and I'm not about to try to reformat and reinstall the entire OS and
all software. I'll go to netscape before that. I just hope it gets fixed
tonight and released tomorrow and fixes over the bug without having to do
anything special.

[jb]

I've experienced this on my system at home after the recent patch release. I
have not begun to roll this out in the office yet so I've gotten lucky there.
My system at home is now working properly after doing the following.

First I rebooted, no luck but had to give it a shot.

Second, I decided to uninstall the recent updates one at a time. There seems
to be an interdependancy between KB908531, KB911562, and KB912812. I say this
because when I tried to uninstall KB908531 first it showed the others as
possibly not working properly once the uninstall completed. KB912812 showed
KB911562 as being dependent as well. So, I started with KB911562. Uninstalled
and rebooted. The problem was no longer present with IE. I then installed
KB911562 alone and it rebooted. IE was still working properly and all the
patches were now installed.

I am not sure if this was just luck or what. But, since it worked for me I
thought I would pass it along. I am going to test this on more systems when I
get back in the office tomorrow.

[jb]

I forgot to mention:

The Autocomplete and common IE troubleshooting steps did nothing

I also checked the registry reference of TYPEDURLS, those were set properly
and didn't appear to be a part of the problem.

Post by jb
I've experienced this on my system at home after the recent patch release. I
have not begun to roll this out in the office yet so I've gotten lucky there.
My system at home is now working properly after doing the following.
First I rebooted, no luck but had to give it a shot.
Second, I decided to uninstall the recent updates one at a time. There seems
to be an interdependancy between KB908531, KB911562, and KB912812. I say this
because when I tried to uninstall KB908531 first it showed the others as
possibly not working properly once the uninstall completed. KB912812 showed
KB911562 as being dependent as well. So, I started with KB911562. Uninstalled
and rebooted. The problem was no longer present with IE. I then installed
KB911562 alone and it rebooted. IE was still working properly and all the
patches were now installed.
I am not sure if this was just luck or what. But, since it worked for me I
thought I would pass it along. I am going to test this on more systems when I
get back in the office tomorrow.

[Larry]

Hmm, I guess I'm not as lucky. My machine has the IE problem after the April
2006 patch release. Here is what I did:

1. After discovering the problem I did a system restore to a known good
time. This got IE working again.
2. Re-ran the Microsoft Update and installed the patches again. Bad idea.
After the reboot the problem with IE was back.
3. I uninstalled KB911562 and rebooted. IE was still broken.
4. I uninstalled KB912812 and rebooted. IE was still broken.
5. I uninstalled KB908531 and rebooted. IE seemed to work fine. I still
have KB911567 installed.

I called MS free Security support for Canada but they were closed. Sigh....

Post by jb
I've experienced this on my system at home after the recent patch release. I
have not begun to roll this out in the office yet so I've gotten lucky there.
My system at home is now working properly after doing the following.
First I rebooted, no luck but had to give it a shot.
Second, I decided to uninstall the recent updates one at a time. There seems
to be an interdependancy between KB908531, KB911562, and KB912812. I say this
because when I tried to uninstall KB908531 first it showed the others as
possibly not working properly once the uninstall completed. KB912812 showed
KB911562 as being dependent as well. So, I started with KB911562. Uninstalled
and rebooted. The problem was no longer present with IE. I then installed
KB911562 alone and it rebooted. IE was still working properly and all the
patches were now installed.
I am not sure if this was just luck or what. But, since it worked for me I
thought I would pass it along. I am going to test this on more systems when I
get back in the office tomorrow.

[Ross]

Please see Mike's post !! It worked for me. I'm happy and turning off
automatic updates (I had it AU download them but I made the mistake of
installing them before trying them out at my work computer first) !
Good luck at the sweatshop . . . er . . . school, Tom.

Post by Thomas
I'm not at school tonight obviously (and have considered staying home
tomorrow if it is the nightmare today was haha) But you can contact me
configs if you want. I tried however to find any commonalities and was
unable to find anything conclusive. Some have just plain IE6, others have
google toolbar, yahoo toolbar, etc. In my own room/office I have Windows 2K
on both a laptop and desktop and both were exhibiting this symptom until I
finally turned them off and gave up. My own computers that I was having
problems with have - www dot iwon dot com - as their homepage and the school
computers have our school's webpage - wonder dot k12 dot ar dot us - I tried
removing the updates and it didn't help and of course 2K doesn't have system
restore and I'm not about to try to reformat and reinstall the entire OS and
all software. I'll go to netscape before that. I just hope it gets fixed
tonight and released tomorrow and fixes over the bug without having to do
anything special.

[Chuck]

Well now, If this dont beat all! My add remove programs box doesnt show the
update that caused my problem! Fine how do you do!
Microsoft, fixed yet?
Some of you may be interested in Sandi's link to a fix for the IE address
bar issue. She put it in the "windows update forces me to type http..."
discussion below.
It is a registry fix for autofill. At least I can navigate somewhere until
this thing is fixed.

Post by Thomas
After installing the security updates today and yesterday on 200+ computers
in my school district, every single one of them now totally locks up in
Internet Explorer when trying to use the drop down box, typing into the
address bar, etc. Imagine 500 students and 70 teachers lining up outside
your door and calling you on the phone all day long. That was my day.
Please Please PLEASE fix this ASAP and don't wait until 4 weeks from
yesterday to re-release it. I'll have quit my job before then if this keeps
up! The computers are all a mix of Win XP, Win 2K, Win 98SE, etc and they
all appear to have this problem.

[MAP]

Post by Chuck
Well now, If this dont beat all! My add remove programs box doesnt
show the update that caused my problem! Fine how do you do!
Microsoft, fixed yet?
Some of you may be interested in Sandi's link to a fix for the IE
address bar issue. She put it in the "windows update forces me to
type http..." discussion below.
It is a registry fix for autofill. At least I can navigate somewhere
until this thing is fixed.

Hi Chuck,
In the windows update group someone claims that renaming "verclsid.exe" to
something else (it was installed with the update) like maybe
"verclsidold.exe" is a workaround.
Changing the name should keep it from starting.

Things that I have learned the hard way about updates.
1.Never have autoupdate turned on.
2.Waiting a week or maybe two before installing updates is no big deal,and
in turn I can see which ones will screw my system up.
3.Only install one at a time.
4.Never install an update that says "this exploit cannot be exploited
remotely".


--
Mike Pawlak

[Chuck]

Thank you for the information. I did notice several versions of that file
running in the task manager. I will try that.
I guess I had gotten use to the updates being pretty reliable. I dont allow
auto update. I allow it to tell me when they are available and usually
scrutinize the need before I get around to it. I hope Bill smacks someone for
this. Thanks again.

Post by MAP

Post by Chuck
Well now, If this dont beat all! My add remove programs box doesnt
show the update that caused my problem! Fine how do you do!
Microsoft, fixed yet?
Some of you may be interested in Sandi's link to a fix for the IE
address bar issue. She put it in the "windows update forces me to
type http..." discussion below.
It is a registry fix for autofill. At least I can navigate somewhere
until this thing is fixed.

Hi Chuck,
In the windows update group someone claims that renaming "verclsid.exe" to
something else (it was installed with the update) like maybe
"verclsidold.exe" is a workaround.
Changing the name should keep it from starting.
Things that I have learned the hard way about updates.
1.Never have autoupdate turned on.
2.Waiting a week or maybe two before installing updates is no big deal,and
in turn I can see which ones will screw my system up.
3.Only install one at a time.
4.Never install an update that says "this exploit cannot be exploited
remotely".
--
Mike Pawlak

[Chuck]

Hi Mike,
I just wanted to let you and others know that your suggestion worked good.
I also want Microsoft to know that their website still wants me to install
kb908531 which is the animal that caused this nightmare. Is anybody from MS
listening?
If you are, DO NOT make an update that XP system restore can't undo. That
thing is there for a reason.
My earlier referral to Sandi's registry fix did not work for me, Mike's did.
Thanks again Mike...

Post by Chuck
Thank you for the information. I did notice several versions of that file
running in the task manager. I will try that.
I guess I had gotten use to the updates being pretty reliable. I dont allow
auto update. I allow it to tell me when they are available and usually
scrutinize the need before I get around to it. I hope Bill smacks someone for
this. Thanks again.

Post by MAP

Post by Chuck
Well now, If this dont beat all! My add remove programs box doesnt
show the update that caused my problem! Fine how do you do!
Microsoft, fixed yet?
Some of you may be interested in Sandi's link to a fix for the IE
address bar issue. She put it in the "windows update forces me to
type http..." discussion below.
It is a registry fix for autofill. At least I can navigate somewhere
until this thing is fixed.

Hi Chuck,
In the windows update group someone claims that renaming "verclsid.exe" to
something else (it was installed with the update) like maybe
"verclsidold.exe" is a workaround.
Changing the name should keep it from starting.
Things that I have learned the hard way about updates.
1.Never have autoupdate turned on.
2.Waiting a week or maybe two before installing updates is no big deal,and
in turn I can see which ones will screw my system up.
3.Only install one at a time.
4.Never install an update that says "this exploit cannot be exploited
remotely".
--
Mike Pawlak

[swassociates]

This is lame on the part of MS. I spent half the day yesterday trying to sort
out my inability to attach docs in Outlook before realizing what the issue
was. After removing the update all is well in the world. All except the fix
is still up and unchanged on the Windows Update site. Is everyone sleeping on
the MS campus? Hey I know it's a rainy day in Seattle but what the heck. I
would think they could find someone to take the "fix" down until it's "fixed".

Post by Chuck
Hi Mike,
I just wanted to let you and others know that your suggestion worked good.
I also want Microsoft to know that their website still wants me to install
kb908531 which is the animal that caused this nightmare. Is anybody from MS
listening?
If you are, DO NOT make an update that XP system restore can't undo. That
thing is there for a reason.
My earlier referral to Sandi's registry fix did not work for me, Mike's did.
Thanks again Mike...

Post by Chuck
Thank you for the information. I did notice several versions of that file
running in the task manager. I will try that.
I guess I had gotten use to the updates being pretty reliable. I dont allow
auto update. I allow it to tell me when they are available and usually
scrutinize the need before I get around to it. I hope Bill smacks someone for
this. Thanks again.

Post by MAP

Post by Chuck
Well now, If this dont beat all! My add remove programs box doesnt
show the update that caused my problem! Fine how do you do!
Microsoft, fixed yet?
Some of you may be interested in Sandi's link to a fix for the IE
address bar issue. She put it in the "windows update forces me to
type http..." discussion below.
It is a registry fix for autofill. At least I can navigate somewhere
until this thing is fixed.

Hi Chuck,
In the windows update group someone claims that renaming "verclsid.exe" to
something else (it was installed with the update) like maybe
"verclsidold.exe" is a workaround.
Changing the name should keep it from starting.
Things that I have learned the hard way about updates.
1.Never have autoupdate turned on.
2.Waiting a week or maybe two before installing updates is no big deal,and
in turn I can see which ones will screw my system up.
3.Only install one at a time.
4.Never install an update that says "this exploit cannot be exploited
remotely".
--
Mike Pawlak

[Ric Flair]

Microsoft has had a fix since April 12. Call MS support at 800-936-5700
for the registry fix.

[r***@gmail.com]

One of the 4-12 updates broke the HP Power Manager UPS server and
client software running on my 7 servers at work. Anyone else
experience this and is the only option to remove one of the updates. I
would prefer that microsoft fix this as the patches themselves are
important security fixes.

Rich

[MAP]

I'm glad I was able to help.
--
Mike Pawlak

Post by Chuck
Hi Mike,
I just wanted to let you and others know that your suggestion worked
good. I also want Microsoft to know that their website still wants me
to install kb908531 which is the animal that caused this nightmare.
Is anybody from MS listening?
If you are, DO NOT make an update that XP system restore can't undo.
That thing is there for a reason.
My earlier referral to Sandi's registry fix did not work for me,
Mike's did. Thanks again Mike...

Post by Chuck
Thank you for the information. I did notice several versions of that
file running in the task manager. I will try that.
I guess I had gotten use to the updates being pretty reliable. I
dont allow auto update. I allow it to tell me when they are
available and usually scrutinize the need before I get around to it.
I hope Bill smacks someone for this. Thanks again.

Post by MAP

Post by Chuck
Well now, If this dont beat all! My add remove programs box doesnt
show the update that caused my problem! Fine how do you do!
Microsoft, fixed yet?
Some of you may be interested in Sandi's link to a fix for the IE
address bar issue. She put it in the "windows update forces me to
type http..." discussion below.
It is a registry fix for autofill. At least I can navigate
somewhere until this thing is fixed.

Hi Chuck,
In the windows update group someone claims that renaming
"verclsid.exe" to something else (it was installed with the update)
like maybe "verclsidold.exe" is a workaround.
Changing the name should keep it from starting.
Things that I have learned the hard way about updates.
1.Never have autoupdate turned on.
2.Waiting a week or maybe two before installing updates is no big
deal,and in turn I can see which ones will screw my system up.
3.Only install one at a time.
4.Never install an update that says "this exploit cannot be
exploited remotely".
--
Mike Pawlak

--
Mike Pawlak

[Randy1701]

MAP - A big AMEN to your 4 rules. I totally agree with your reasoning yet
Microsoft wants us to keep on getting those updates automatically. The least
they could do is remove the updates that they know are causing problems so
unsuspecting souls don't keep shooting themselves in the foot. I too like to
know exactly what goes on my computer and when so I know what caused my
problems. If it's so blasted important to get these "security" updates then
they should post even temporary fixes to the update site so we don't have to
go mucking around the registry ourselves like Stephen Hui's message says.
Not that I don't appreciate his response to this problem and anyone who feels
comfortable making such changes will certainly appreciate it, but I suspect
the vast majority of people who have automatic updates on probably don't have
a clue as to how to make registry changes safely. Plus, HP interactions may
not be the only problem, I've seen other posts that allude to that. I think
I'll just wait it out and see what develops.

Post by MAP

Post by Chuck
Well now, If this dont beat all! My add remove programs box doesnt
show the update that caused my problem! Fine how do you do!
Microsoft, fixed yet?
Some of you may be interested in Sandi's link to a fix for the IE
address bar issue. She put it in the "windows update forces me to
type http..." discussion below.
It is a registry fix for autofill. At least I can navigate somewhere
until this thing is fixed.

Hi Chuck,
In the windows update group someone claims that renaming "verclsid.exe" to
something else (it was installed with the update) like maybe
"verclsidold.exe" is a workaround.
Changing the name should keep it from starting.
Things that I have learned the hard way about updates.
1.Never have autoupdate turned on.
2.Waiting a week or maybe two before installing updates is no big deal,and
in turn I can see which ones will screw my system up.
3.Only install one at a time.
4.Never install an update that says "this exploit cannot be exploited
remotely".
--
Mike Pawlak

[Virulon]

Seems that our techs are having better success uninstalling the HP
Memories software. The reg key only works part of the time. At the
office, this softare isn't mission critical. At home, people probably
enjoy using this software and aren't going to want to remove it but may
have to.

[Firewatch]

I too had a problem with URL's. Not being a "techie", I first tried the MS
website, without luck. Then I rembered these forums. The first thread I
read was my exact problem. I use the Autoupdater because I don't really know
what the heck I'm doing, so I let the program do it for me. Stupid. Now
that I have deleted that update, things are back to normal. Thanks for the
help! John

Post by Thomas
After installing the security updates today and yesterday on 200+ computers
in my school district, every single one of them now totally locks up in
Internet Explorer when trying to use the drop down box, typing into the
address bar, etc. Imagine 500 students and 70 teachers lining up outside
your door and calling you on the phone all day long. That was my day.
Please Please PLEASE fix this ASAP and don't wait until 4 weeks from
yesterday to re-release it. I'll have quit my job before then if this keeps
up! The computers are all a mix of Win XP, Win 2K, Win 98SE, etc and they
all appear to have this problem.

[Thomas]

Well I have done some of the attempted recommendations (registry, kill the
verclsid.exe, etc) to some of the 200+ computers and some work and some don't
so I'm just about as aggravated as I was last week. Our school has like 99%
HP products (all shared so everyone has all these drivers whether they are
using the printer or not) and it does seem to be a problem related to them
somehow (like someone said -why in the world does HP need to run so much crap
just to scan and print - I can safely say I have never and will never "share
to web" anything with HP anyway and they provide no way to disable that
without going into the registry and such?) Nevertheless, it was working
before the MS update, so I think MS should fix it on their end since they are
the ones who broke it (program your update not to look at the HP process or
something). I am so glad I have a Mac at home. Every day I get so
frustrated with WIndows updates causing problems then go home to relax with
my Apple. And I really am not a Windows hater, it is just when these things
happen then it takes another 4 weeks to fix and the kids and teachers are
lined up that I could scream. :-)

[PA Bear]

Updated Info. See:

Problems in Windows Explorer or the Windows shell after you install security
update MS06-015 (15 Apr-06)
http://support.microsoft.com/default.aspx/kb/918165

<QP>
. Unable to access special folders like "My Documents" or "My Pictures".
. Microsoft Office applications may stop responding when you attempt to save
or open Office files in the "My Documents" folder.
. Office files in the "My Documents" folder are not able to open in
Microsoft Office.
. Opening a file through an application's File / Open menu causes the
program to stop responding .
. Typing an address into Internet Explorer's address bar has no effect.
. Right-clicking on a file and selecting Send To has no effect.
. Clicking on the plus (+) sign beside a folder in Windows Explorer has no
effect.
. Some third-party applications stop responding when opening or saving data
in the "My Documents" folder.
</QP>

The Registry edit referenced in Resolutions section of 918615 above can be
implemented by downloading:

HP's Share-to-Web software - Fix (Line 383, Right)
http://www.kellys-korner-xp.com/xp_tweaks.htm

To use: Download the .vbs file and save it to your hard drive (you may want
to right click and use Save Target As). Double-click the vbs file. You will
be prompted when the script is done.

[Crush]

I was having the problem caused by the KB908531 update. I was thrilled to
come here and find the solution. I deleted that update and the problem was
fixed. Until it was automatically downloaded again the next day. And the
next. And AGAIN!!!
This is getting annoying. I hate to turn off automatic updates.
Would somebody please tell Microsoft to quit sending me this piece of s***
file?

[Hans Le Roy]

Post by Crush
I was having the problem caused by the KB908531 update. I was thrilled to
come here and find the solution. I deleted that update and the problem was
fixed. Until it was automatically downloaded again the next day. And the
next. And AGAIN!!!
This is getting annoying. I hate to turn off automatic updates.
Would somebody please tell Microsoft to quit sending me this piece of s***
file?

Hi,

You might want to read

You may experience problems in Windows Explorer or in the Windows shell
after you install security update MS06-015
http://support.microsoft.com/kb/918165

Kind regards

Hans

[Robert Aldwinckle]

Post by Crush
I was having the problem caused by the KB908531 update. I was thrilled to
come here and find the solution. I deleted that update and the problem was
fixed. Until it was automatically downloaded again the next day. And the
next. And AGAIN!!!
This is getting annoying. I hate to turn off automatic updates.
Would somebody please tell Microsoft to quit sending me this piece of s***
file?

On which OS? Where are you seeing it? E.g. if you are an administrator
on XP and seeing this happen under AU you should learn how to decline
updates. Hint: use the AU Help. /How does Automatic Updates work?/

Hmm... evidently that Help file isn't particularly well written or well indexed.
Tip: Enter in the search tab: decline* OR check
and doubleclick on: Stop Windows from notifying you about updates you
have already decided not to download or install (hide updates)

I suspect that they may have thought that the purpose of the checkboxes
in the Custom UI was so self-evident that they didn't have to document
it particularly.


HTH

Robert Aldwinckle
---

[Randall Tilander]

I've been able to solve this by restoring my XP system to its state five
minutes before the update. Once the computer has been restored to just before
the update, everything works fine once again. I just wish that Microsoft
would stop sending this botched update. It's annoying and time-consuming to
have to spend a half-hour of every evening restoring my computer to its
preimproved state.
--
RKT

Post by Thomas
After installing the security updates today and yesterday on 200+ computers
in my school district, every single one of them now totally locks up in
Internet Explorer when trying to use the drop down box, typing into the
address bar, etc. Imagine 500 students and 70 teachers lining up outside
your door and calling you on the phone all day long. That was my day.
Please Please PLEASE fix this ASAP and don't wait until 4 weeks from
yesterday to re-release it. I'll have quit my job before then if this keeps
up! The computers are all a mix of Win XP, Win 2K, Win 98SE, etc and they
all appear to have this problem.

[Frank Saunders, MS-MVP OE/WM]

Post by Randall Tilander
I've been able to solve this by restoring my XP system to its state five
minutes before the update. Once the computer has been restored to just before
the update, everything works fine once again. I just wish that Microsoft
would stop sending this botched update. It's annoying and time-consuming to
have to spend a half-hour of every evening restoring my computer to its
preimproved state.
--
RKT

Post by Thomas
After installing the security updates today and yesterday on 200+ computers
in my school district, every single one of them now totally locks up in
Internet Explorer when trying to use the drop down box, typing into the
address bar, etc. Imagine 500 students and 70 teachers lining up outside
your door and calling you on the phone all day long. That was my day.
Please Please PLEASE fix this ASAP and don't wait until 4 weeks from
yesterday to re-release it. I'll have quit my job before then if this keeps
up! The computers are all a mix of Win XP, Win 2K, Win 98SE, etc and they
all appear to have this problem.

No such problems here on IE6.

[N. Miller]

Post by Randall Tilander
I've been able to solve this by restoring my XP system to its state five
minutes before the update. Once the computer has been restored to just before
the update, everything works fine once again. I just wish that Microsoft
would stop sending this botched update. It's annoying and time-consuming to
have to spend a half-hour of every evening restoring my computer to its
preimproved state.

You are aware that you replied to a really ancient post, yes?

| Subject: PLEASE FIX BROKEN IE6 AFTER TODAY"S UPDATES!!!
| Date: Wed, 12 Apr 2006 16:54:01 -0700
| Message-ID: <343A600F-8476-4A3D-BBD5-***@microsoft.com>

I am sure that your issues are not relate do the ones in that old post. Have
you installed any third party browser "enhancements"? I never encountered
any MSIE6 problems, nor MSIE7, now that I have it, resulting from updates.

[Alan Edwards]

The post you are responding to is 12 months old.
I doubt it has anything to do with your problem.
Please try a new post with more detail.

...Alan
--
Alan Edwards, MS MVP Windows - Internet Explorer
http://dts-l.org/index.htm



On Sat, 14 Apr 2007 19:42:00 -0700, in
microsoft.public.windows.inetexplorer.ie6.browser, Randall Tilander

Post by Randall Tilander
I've been able to solve this by restoring my XP system to its state five
minutes before the update. Once the computer has been restored to just before
the update, everything works fine once again. I just wish that Microsoft
would stop sending this botched update. It's annoying and time-consuming to
have to spend a half-hour of every evening restoring my computer to its
preimproved state.
--
RKT

Post by Thomas
After installing the security updates today and yesterday on 200+ computers
in my school district, every single one of them now totally locks up in
Internet Explorer when trying to use the drop down box, typing into the
address bar, etc. Imagine 500 students and 70 teachers lining up outside
your door and calling you on the phone all day long. That was my day.
Please Please PLEASE fix this ASAP and don't wait until 4 weeks from
yesterday to re-release it. I'll have quit my job before then if this keeps
up! The computers are all a mix of Win XP, Win 2K, Win 98SE, etc and they
all appear to have this problem.