IE shuts down after apply patch KB972260 / MS09-034

Discussion:

(too old to reply)

Velan

2009-08-05 06:42:01 UTC

Greetings,

I have tested deploy patch for KB972260 / MS09-034, to 11 Windows XP SP2 PCs.
2 of them have problems, where the IE suddenly shuts down when surfing
websites.

Anyone encountered this kind of issue?

Thank you

PA Bear [MS MVP]

2009-08-05 16:36:30 UTC

Permalink

[crosspost to IE General]

Why hasn't Win XP SP3 been installed yet?

What IE version is installed on the two computers? Assuming IE7 or IE8...

1. Does the behavior persist if you start IE in No Add-ons mode? To start
IE in No Add-ons mode:

=> Right-click on the blue IE desktop icon and select Start without
Add-ons; or

=> Start | (All) Programs | Accessories | System Tools | Internet
Explorer (No add-ons).

Troubleshooting and Internet Explorer’s (No Add-ons) Mode:
http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx

2. Does the behavior persist if you Reset IE Advanced settings (RIES)?
http://support.microsoft.com/kb/923737 <= Read before using!

3. Does the behavior persist if you boot into Safe Mode with Networking?
[Careful! Only remain in Safe Mode just long enough to test!]

4a. What anti-virus application or security suite is installed, is your
subscription current? What anti-spyware applications (other than Defender)?
What third-party firewall (if any)? Were any of these applications running
in the background when IE7 and/or IE8 was installed?

4b. Has a(nother) Norton or McAfee application ever been installed on this
machine (e.g., a free-trial version that came preinstalled when it was
purchased)?
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002

Post by Velan
I have tested deploy patch for KB972260 / MS09-034, to 11 Windows XP SP2
PCs. 2 of them have problems, where the IE suddenly shuts down when
surfing
websites.
Anyone encountered this kind of issue?

Velan

2009-08-05 23:48:01 UTC

Permalink

Greetings,

All the PC are using IE 6.0 SP2.

1. Does IE6 have add-on mode?

2. I will check and feedback.

3. I will check and feedback

4a. We are running Symantec Endpoint Protection (SEP) v11.0.3001.2224.
All virus definitions are up-to-date.
No other spyware or third-party firewall, except Defender & SEP
As far as I know , no other application was running during install of patch
( maybe Microsoft Office) , as it was installed via WSUS 3.0 SP1.

4b. No other trial software was installed / ever installed.

Post by PA Bear [MS MVP]
[crosspost to IE General]
Why hasn't Win XP SP3 been installed yet?
What IE version is installed on the two computers? Assuming IE7 or IE8...
1. Does the behavior persist if you start IE in No Add-ons mode? To start
=> Right-click on the blue IE desktop icon and select Start without
Add-ons; or
=> Start | (All) Programs | Accessories | System Tools | Internet
Explorer (No add-ons).
http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx
2. Does the behavior persist if you Reset IE Advanced settings (RIES)?
http://support.microsoft.com/kb/923737 <= Read before using!
3. Does the behavior persist if you boot into Safe Mode with Networking?
[Careful! Only remain in Safe Mode just long enough to test!]
4a. What anti-virus application or security suite is installed, is your
subscription current? What anti-spyware applications (other than Defender)?
What third-party firewall (if any)? Were any of these applications running
in the background when IE7 and/or IE8 was installed?
4b. Has a(nother) Norton or McAfee application ever been installed on this
machine (e.g., a free-trial version that came preinstalled when it was
purchased)?
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002

PA Bear [MS MVP]

2009-08-06 00:29:40 UTC

Permalink

IE6 does not include a 'Start in No Add-ons mode' option, no, but you can
selectively disable Add-ons via IE Tools | Manage add-ons.

Or you can do a reset:

HOW TO Reset Internet Explorer (IE6)
====================
Note: The following will delete all cookies. To save them beforehand: IE
File | Import and Export | Export Cookies | save the file in an appropriate
location. To import the backup afterwards: IE File | Import and Export |
Import Cookies | point the wizard to the saved file.

----------------------------------------
1. After closing all IE windows, click Start, Run, type: “inetcpl.cpl”
(without quotation marks) and press Enter.
2. Select the General tab, and in the Temporary Internet files window, click
"Delete Cookies", and click OK.
3. In the same tab click Delete Files, check the "Delete all offline
contents" box and click OK.
4. Click the Programs tab, and click "Reset Web Settings".
5. Click the Advanced tab, and click "Restore Defaults".
6. Under the Advanced tab, uncheck "Enable third-party browser extensions
(requires restart)".
7. Click OK.
8. Reboot.

Also see http://www.malwarehelp.org/how-to-reset-internet-explorer-6-to.html

===

For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates. When you call, clearly state that your problem is related
to a Security Update and cite the update's KB number (e.g., KB999999).

If your problem relates to a Cumulative Security Update for IE, call the
above number and ask to be transferred to the "Consumer IE queue" (which is
47830).

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site: http://support.microsoft.com/common/international.aspx

For enterprise customers, support for security updates is available through
your usual support contacts.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.net

Post by Velan
Greetings,
All the PC are using IE 6.0 SP2.
1. Does IE6 have add-on mode?
2. I will check and feedback.
3. I will check and feedback
4a. We are running Symantec Endpoint Protection (SEP) v11.0.3001.2224.
All virus definitions are up-to-date.
No other spyware or third-party firewall, except Defender & SEP
As far as I know , no other application was running during install of patch
( maybe Microsoft Office) , as it was installed via WSUS 3.0 SP1.
4b. No other trial software was installed / ever installed.

Post by PA Bear [MS MVP]
[crosspost to IE General]
Why hasn't Win XP SP3 been installed yet?
What IE version is installed on the two computers? Assuming IE7 or IE8...
1. Does the behavior persist if you start IE in No Add-ons mode? To start
=> Right-click on the blue IE desktop icon and select Start without
Add-ons; or
=> Start | (All) Programs | Accessories | System Tools | Internet
Explorer (No add-ons).
http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx
2. Does the behavior persist if you Reset IE Advanced settings (RIES)?
http://support.microsoft.com/kb/923737 <= Read before using!
3. Does the behavior persist if you boot into Safe Mode with Networking?
[Careful! Only remain in Safe Mode just long enough to test!]
4a. What anti-virus application or security suite is installed, is your
subscription current? What anti-spyware applications (other than
Defender)? What third-party firewall (if any)? Were any of these
applications running in the background when IE7 and/or IE8 was installed?
4b. Has a(nother) Norton or McAfee application ever been installed on this
machine (e.g., a free-trial version that came preinstalled when it was
purchased)?
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002

Velan

2009-08-17 23:40:01 UTC

Permalink

Greetings,

I have done a reset on the IE 6.0 , for the affected PCs.

Seems to have worked after reset. After reset , the IE does not suddenly
shut down anymore.

I have enabled the add-ons , and the IE is still working OK now.

I wonder what was the cause of the errors in the first place....?

Thank you.

Post by PA Bear [MS MVP]
IE6 does not include a 'Start in No Add-ons mode' option, no, but you can
selectively disable Add-ons via IE Tools | Manage add-ons.
HOW TO Reset Internet Explorer (IE6)
====================
Note: The following will delete all cookies. To save them beforehand: IE
File | Import and Export | Export Cookies | save the file in an appropriate
location. To import the backup afterwards: IE File | Import and Export |
Import Cookies | point the wizard to the saved file.
----------------------------------------
1. After closing all IE windows, click Start, Run, type: “inetcpl.cpl”
(without quotation marks) and press Enter.
2. Select the General tab, and in the Temporary Internet files window, click
"Delete Cookies", and click OK.
3. In the same tab click Delete Files, check the "Delete all offline
contents" box and click OK.
4. Click the Programs tab, and click "Reset Web Settings".
5. Click the Advanced tab, and click "Restore Defaults".
6. Under the Advanced tab, uncheck "Enable third-party browser extensions
(requires restart)".
7. Click OK.
8. Reboot.
Also see http://www.malwarehelp.org/how-to-reset-internet-explorer-6-to.html
===
For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates. When you call, clearly state that your problem is related
to a Security Update and cite the update's KB number (e.g., KB999999).
If your problem relates to a Cumulative Security Update for IE, call the
above number and ask to be transferred to the "Consumer IE queue" (which is
47830).
http://support.microsoft.com/gp/wusupport
For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site: http://support.microsoft.com/common/international.aspx
For enterprise customers, support for security updates is available through
your usual support contacts.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.net

Post by PA Bear [MS MVP]
[crosspost to IE General]
Why hasn't Win XP SP3 been installed yet?
What IE version is installed on the two computers? Assuming IE7 or IE8...
1. Does the behavior persist if you start IE in No Add-ons mode? To start
=> Right-click on the blue IE desktop icon and select Start without
Add-ons; or
=> Start | (All) Programs | Accessories | System Tools | Internet
Explorer (No add-ons).
http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx
2. Does the behavior persist if you Reset IE Advanced settings (RIES)?
http://support.microsoft.com/kb/923737 <= Read before using!
3. Does the behavior persist if you boot into Safe Mode with Networking?
[Careful! Only remain in Safe Mode just long enough to test!]
4a. What anti-virus application or security suite is installed, is your
subscription current? What anti-spyware applications (other than
Defender)? What third-party firewall (if any)? Were any of these
applications running in the background when IE7 and/or IE8 was installed?
4b. Has a(nother) Norton or McAfee application ever been installed on this
machine (e.g., a free-trial version that came preinstalled when it was
purchased)?
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002

PA Bear [MS MVP]

2009-08-18 00:31:26 UTC

Permalink

You're welcome & thanks for your feedback.

Post by Velan
I wonder what was the cause of the errors in the first place....?

Without having access to the computers, I dunno. Could have been hijackware
(which may still be present on the computers in question). Could have been
Symantec Endpoint's real-time system protections running in the background
when KB972260 was installed.

Are the computers in question fully patched at Windows Update now?

Has WinXP SP3 been installed yet? If it isn't installed by 12 April 2010,
the computers will not be offered any further critical security updates nor
will Windows Update website be available.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002
www.banthecheck.com

Post by Velan
Greetings,
I have done a reset on the IE 6.0 , for the affected PCs.
Seems to have worked after reset. After reset , the IE does not suddenly
shut down anymore.
I have enabled the add-ons , and the IE is still working OK now.
I wonder what was the cause of the errors in the first place....?
Thank you.

Post by PA Bear [MS MVP]
IE6 does not include a 'Start in No Add-ons mode' option, no, but you can
selectively disable Add-ons via IE Tools | Manage add-ons.
HOW TO Reset Internet Explorer (IE6)
====================
Note: The following will delete all cookies. To save them beforehand: IE
File | Import and Export | Export Cookies | save the file in an appropriate
location. To import the backup afterwards: IE File | Import and Export |
Import Cookies | point the wizard to the saved file.
----------------------------------------
1. After closing all IE windows, click Start, Run, type: “inetcpl.cpl”
(without quotation marks) and press Enter.
2. Select the General tab, and in the Temporary Internet files window,
click "Delete Cookies", and click OK.
3. In the same tab click Delete Files, check the "Delete all offline
contents" box and click OK.
4. Click the Programs tab, and click "Reset Web Settings".
5. Click the Advanced tab, and click "Restore Defaults".
6. Under the Advanced tab, uncheck "Enable third-party browser extensions
(requires restart)".
7. Click OK.
8. Reboot.
Also see
http://www.malwarehelp.org/how-to-reset-internet-explorer-6-to.html
===
For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates. When you call, clearly state that your problem is
related to a Security Update and cite the update's KB number (e.g.,
KB999999).
If your problem relates to a Cumulative Security Update for IE, call the
above number and ask to be transferred to the "Consumer IE queue" (which is
47830).
http://support.microsoft.com/gp/wusupport
For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site: http://support.microsoft.com/common/international.aspx
For enterprise customers, support for security updates is available through
your usual support contacts.

Post by PA Bear [MS MVP]
[crosspost to IE General]
Why hasn't Win XP SP3 been installed yet?
What IE version is installed on the two computers? Assuming IE7 or IE8...
1. Does the behavior persist if you start IE in No Add-ons mode? To start
=> Right-click on the blue IE desktop icon and select Start without
Add-ons; or
=> Start | (All) Programs | Accessories | System Tools | Internet
Explorer (No add-ons).
http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx
2. Does the behavior persist if you Reset IE Advanced settings (RIES)?
http://support.microsoft.com/kb/923737 <= Read before using!
3. Does the behavior persist if you boot into Safe Mode with Networking?
[Careful! Only remain in Safe Mode just long enough to test!]
4a. What anti-virus application or security suite is installed, is your
subscription current? What anti-spyware applications (other than
Defender)? What third-party firewall (if any)? Were any of these
applications running in the background when IE7 and/or IE8 was installed?
4b. Has a(nother) Norton or McAfee application ever been installed on this
machine (e.g., a free-trial version that came preinstalled when it was
purchased)?
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002

Robert Aldwinckle

2009-08-06 03:43:49 UTC

Permalink

Post by Velan
Greetings,
All the PC are using IE 6.0 SP2.
1. Does IE6 have add-on mode?

No Add-ons mode? The closest you have in that regard is to uncheck

Enable third-party browser extensions (requires restart)
(in Options, Advanced tab, Browsing section)

---

Post by Velan
2. I will check and feedback.
3. I will check and feedback
4a. We are running Symantec Endpoint Protection (SEP) v11.0.3001.2224.
All virus definitions are up-to-date.
No other spyware or third-party firewall, except Defender & SEP
As far as I know , no other application was running during install of patch
( maybe Microsoft Office) , as it was installed via WSUS 3.0 SP1.
4b. No other trial software was installed / ever installed.