Windows explorer has encountered a problem

[Charlie Bress]

The OS is XP Pro. There are two user accounts: me and she.

The problem: when she tries to access a picture that was just sent to "my
pictures" or one on her desk top the following message pops up.

"Windows Explorer has encountered a problem and needs to close" and the
system hangs. Process explorer shows that "my pictures is not responding.

Looking at the details has:
AppName explorer.exe
ModVer 5.1.2600.3119
AppVer 6.0.2900.3156
Offset 0012a5b
ModName kernel32.dll

But if I log on to my account and go to "my computer" and approach the same
file via "docs & settings" and onward to her "my pictures folder", then the
jpg picture file opens with no difficulty at all.

What is going on here?
Charlie

[PA Bear [MS MVP]]

EXPLORER.EXE = Windows (not Internet) Explorer

Please post in WinXP General newsgroup (microsoft.public.windowsxp.general)
instead.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

Post by Charlie Bress
The OS is XP Pro. There are two user accounts: me and she.
The problem: when she tries to access a picture that was just sent to "my
pictures" or one on her desk top the following message pops up.
"Windows Explorer has encountered a problem and needs to close" and the
system hangs. Process explorer shows that "my pictures is not responding.
AppName explorer.exe
ModVer 5.1.2600.3119
AppVer 6.0.2900.3156
Offset 0012a5b
ModName kernel32.dll
But if I log on to my account and go to "my computer" and approach the same
file via "docs & settings" and onward to her "my pictures folder", then the
jpg picture file opens with no difficulty at all.
What is going on here?
Charlie