Discussion:
Adobe Acrobat causes problems with IE6
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MrMGA
2009-02-26 20:30:04 UTC
Permalink
I recently purchased Adobe CS3 Web Premium and installed the entire suite on
a PC running Windows XP Pro SP3 and Internet Explorer 6.0. Everything
installed with no problems and seemed to run fine, but a weird problem
immediately developed in IE6. IE6 would start and run great (i.e., very fast)
until I clicked on either the Favorites or History toolbar buttons. Then IE6
would "hang" for several minutes until the Favorites (or History)finally
appeared in the left pane. [Note: Windows Task Manager showed little or no
CPU activity while the computer was "hung".] After the Favorites were finally
retrieved, another problem became evident: IE6 slowed to a crawl and showed
frequent high CPU activity. I have a very high speed cable modem and normally
IE6 runs very fast.

I uninstalled the Adobe CS3 suite and reinstalled IE6 using the
"%systemroot%\inf" method. I also ran the System File Checker ("sfc
/scannow") to make sure no files were damaged. After rebooting, the IE6
problems disappeared. IE6 ran as fast as ever. Then I reinstalled Acrobat 8
Pro only (not the whole CS3 suite) and the same identical IE6 problems
reappeared!

Here's the weird part: if I click on Favorites in the main "menu bar" of
IE6, they instantly appear in a drop-down window and IE6 continues to run
fast. However, if I click on the Favorites "toolbar button", all the problems
described above come back. I have found that simply reinstalling IE6 fixes
the problem -- until I accidentally click on the Favorites toolbar button
again. (Note to myself: Until this is fixed, delete the Favorites button from
the toolbar and access them from the menu bar.)

Does anyone know what causes this problem and how to fix it?
PA Bear [MS MVP]
2009-03-02 00:48:38 UTC
Permalink
Contact Adobe Support. (Others running IE6 and IE7 have reported the same
behavior...and worse.)
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/
Post by MrMGA
I recently purchased Adobe CS3 Web Premium and installed the entire suite on
a PC running Windows XP Pro SP3 and Internet Explorer 6.0. Everything
installed with no problems and seemed to run fine, but a weird problem
immediately developed in IE6. IE6 would start and run great (i.e., very
fast) until I clicked on either the Favorites or History toolbar buttons.
Then IE6 would "hang" for several minutes until the Favorites (or
History)finally appeared in the left pane. [Note: Windows Task Manager
showed little or no CPU activity while the computer was "hung".] After the
Favorites were finally retrieved, another problem became evident: IE6
slowed to a crawl and showed frequent high CPU activity. I have a very
high
speed cable modem and normally IE6 runs very fast.
I uninstalled the Adobe CS3 suite and reinstalled IE6 using the
"%systemroot%\inf" method. I also ran the System File Checker ("sfc
/scannow") to make sure no files were damaged. After rebooting, the IE6
problems disappeared. IE6 ran as fast as ever. Then I reinstalled Acrobat 8
Pro only (not the whole CS3 suite) and the same identical IE6 problems
reappeared!
Here's the weird part: if I click on Favorites in the main "menu bar" of
IE6, they instantly appear in a drop-down window and IE6 continues to run
fast. However, if I click on the Favorites "toolbar button", all the
problems described above come back. I have found that simply reinstalling
IE6 fixes the problem -- until I accidentally click on the Favorites
toolbar button again. (Note to myself: Until this is fixed, delete the
Favorites button from the toolbar and access them from the menu bar.)
Does anyone know what causes this problem and how to fix it?
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