Cannot upgrade IE6 to IE7

Discussion:

(too old to reply)

Ash

2008-06-23 21:19:01 UTC

Having some issues trying o upgrade IE 7 from IE6. I have downloaded the
install for 7 and have had not problems with the software before or after
this issue so I can determine its not corrupt.

IE acts like its going to install 7 however right before it starts it errors
out saying I have to reboot to allow changes to take affect. It says too
after the restart to click on a short cut link to use for more
troubleshooting. This is the link to the KB article:
http://support.microsoft.com/kb/917925

Going through the article does not give me any help as everything they have
you check are not problems on my computer. One point in the article they
have you chekc the install log under the windows directory. My install log
is not named the same as gets referenced in the KB article. The one they say
to find is ie7.log however the one I find is ie7_main.log. There is also an
ie6.log too that has a little bit of information in it from today's install.

If it is helpfull to post them I will. Anything else I should try or look at?

Thanks

PA Bear [MS MVP]

2008-06-23 21:38:10 UTC

Permalink

Are you running WinXP SP2 or WinXP SP3?

Required reading IMHO before installing IE7:

Sandi's Installation Tips <= Steps #1-8, #10 & #11; take note of #12, then
STOP!
http://www.ie-vista.com/known_issues.html#pre-install
(ignore any references to Vista)

And I strongly recommend using
http://www.microsoft.com/windows/downloads/ie/getitnow.mspx as the
installation source, not Automatic/Windows Update.

Alternately, use this Direct Download link:
http://www.microsoft.com/downloads/details.aspx?familyid=9ae91ebe-3385-447c-8a30-081805b2f90b

Tip: Save the installer to your desktop, do not Run it.

Make *certain* that you check in at Windows Update immediately after
installing IE7 and install any critical updates offered. If Optional
Updates category offers Root Certificates update, I recommend installing it
to take full advantage of IE7's additional security.

IEBlog : IE7 Installation and Anti-Malware Applications
http://blogs.msdn.com/ie/archive/2006/10/11/IE7-Installation-and-Anti_2D00_Malware-Applications.aspx

What's New in Internet Explorer 7
http://msdn.microsoft.com/en-us/library/ms649487.aspx

Release Notes
http://msdn2.microsoft.com/en-us/ie/Aa740486.aspx

IEBlog: IE and Windows XP Service Pack 3
http://blogs.msdn.com/ie/archive/2008/05/05/ie-and-xpsp3.aspx

=> Those with IE7-specific questions or comments are asked to post to and
seek support in this newsgroup: microsoft.public.internetexplorer.general

On the web:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?dg=microsoft.public.internetexplorer.general

In your newsreader:
news://msnews.microsoft.com/microsoft.public.internetexplorer.general
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

Post by Ash
Having some issues trying o upgrade IE 7 from IE6. I have downloaded the
install for 7 and have had not problems with the software before or after
this issue so I can determine its not corrupt.
IE acts like its going to install 7 however right before it starts it errors
out saying I have to reboot to allow changes to take affect. It says too
after the restart to click on a short cut link to use for more
http://support.microsoft.com/kb/917925
Going through the article does not give me any help as everything they have
you check are not problems on my computer. One point in the article they
have you chekc the install log under the windows directory. My install log
is not named the same as gets referenced in the KB article. The one they
say to find is ie7.log however the one I find is ie7_main.log. There is
also an ie6.log too that has a little bit of information in it from
today's
install.
If it is helpfull to post them I will. Anything else I should try or look at?
Thanks

Ash

2008-06-24 15:51:01 UTC

Permalink

Thanks for your reply -

This is an XP SP3 computer. Just rebuilt it. So is it a step of installing
SP3 first and then IE7? Meaning can I only install IE7 on SP2 computers then
upgrade them to SP3? I have other computers running both however it was
installing IE7 first then SP3.

We run Symantec Endpoint Protection 11 and have had no problems installing
IE7 on those computers

The copy I have was obtained from the direct download site (not going
through windows update) and just used it on another XP computer (SP2) with no
problems.

So I guess I am still kind of lost

Post by PA Bear [MS MVP]
Are you running WinXP SP2 or WinXP SP3?
Sandi's Installation Tips <= Steps #1-8, #10 & #11; take note of #12, then
STOP!
http://www.ie-vista.com/known_issues.html#pre-install
(ignore any references to Vista)
And I strongly recommend using
http://www.microsoft.com/windows/downloads/ie/getitnow.mspx as the
installation source, not Automatic/Windows Update.
http://www.microsoft.com/downloads/details.aspx?familyid=9ae91ebe-3385-447c-8a30-081805b2f90b
Tip: Save the installer to your desktop, do not Run it.
Make *certain* that you check in at Windows Update immediately after
installing IE7 and install any critical updates offered. If Optional
Updates category offers Root Certificates update, I recommend installing it
to take full advantage of IE7's additional security.
IEBlog : IE7 Installation and Anti-Malware Applications
http://blogs.msdn.com/ie/archive/2006/10/11/IE7-Installation-and-Anti_2D00_Malware-Applications.aspx
What's New in Internet Explorer 7
http://msdn.microsoft.com/en-us/library/ms649487.aspx
Release Notes
http://msdn2.microsoft.com/en-us/ie/Aa740486.aspx
IEBlog: IE and Windows XP Service Pack 3
http://blogs.msdn.com/ie/archive/2008/05/05/ie-and-xpsp3.aspx
=> Those with IE7-specific questions or comments are asked to post to and
seek support in this newsgroup: microsoft.public.internetexplorer.general
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?dg=microsoft.public.internetexplorer.general
news://msnews.microsoft.com/microsoft.public.internetexplorer.general
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

Ash

2008-06-24 18:07:14 UTC

Permalink

Uninstalled XP SP3 and then re-ran the install for IE7. Everything worked
fine.

Seems kind of strange you cant install IE7 after SP3.

Post by Ash
Thanks for your reply -
This is an XP SP3 computer. Just rebuilt it. So is it a step of installing
SP3 first and then IE7? Meaning can I only install IE7 on SP2 computers then
upgrade them to SP3? I have other computers running both however it was
installing IE7 first then SP3.
We run Symantec Endpoint Protection 11 and have had no problems installing
IE7 on those computers
The copy I have was obtained from the direct download site (not going
through windows update) and just used it on another XP computer (SP2) with no
problems.
So I guess I am still kind of lost

PA Bear [MS MVP]

2008-06-24 19:48:15 UTC

Permalink

You *can* install IE7 after installing SP3 (if you do it right), but you
can't *uninstall* IE7 if it was installed before SP3 was installed without
first uninstalling SP3. Again, see
http://blogs.msdn.com/ie/archive/2008/05/05/ie-and-xpsp3.aspx

Recap:

• Install SP3 | Install IE7 | Uninstall IE7? Yes.

• Install IE7 | Install SP3 | Uninstall IE7? No, not without uninstall SP3
first.

*Your* apparent inability to install IE7 in WinXP SP3 /may/ have been due to
the fact that your Symantec software was running in the background when you
installed WinXP SP3...

...or the fact that the Symantec software was running when you attempted to
install IE7.
--
~PA Bear

Post by Ash
Uninstalled XP SP3 and then re-ran the install for IE7. Everything worked
fine.
Seems kind of strange you cant install IE7 after SP3.

Post by Ash
Thanks for your reply -
This is an XP SP3 computer. Just rebuilt it. So is it a step of
installing SP3 first and then IE7? Meaning can I only install IE7 on SP2
computers then upgrade them to SP3? I have other computers running both
however it was installing IE7 first then SP3.
We run Symantec Endpoint Protection 11 and have had no problems installing
IE7 on those computers
The copy I have was obtained from the direct download site (not going
through windows update) and just used it on another XP computer (SP2)
with
no problems.
So I guess I am still kind of lost

Post by PA Bear [MS MVP]
Are you running WinXP SP2 or WinXP SP3?
Sandi's Installation Tips <= Steps #1-8, #10 & #11; take note of #12, then
STOP!
http://www.ie-vista.com/known_issues.html#pre-install
(ignore any references to Vista)
And I strongly recommend using
http://www.microsoft.com/windows/downloads/ie/getitnow.mspx as the
installation source, not Automatic/Windows Update.
http://www.microsoft.com/downloads/details.aspx?familyid=9ae91ebe-3385-447c-8a30-081805b2f90b
Tip: Save the installer to your desktop, do not Run it.
Make *certain* that you check in at Windows Update immediately after
installing IE7 and install any critical updates offered. If Optional
Updates category offers Root Certificates update, I recommend installing
it to take full advantage of IE7's additional security.
IEBlog : IE7 Installation and Anti-Malware Applications
http://blogs.msdn.com/ie/archive/2006/10/11/IE7-Installation-and-Anti_2D00_Malware-Applications.aspx
What's New in Internet Explorer 7
http://msdn.microsoft.com/en-us/library/ms649487.aspx
Release Notes
http://msdn2.microsoft.com/en-us/ie/Aa740486.aspx
IEBlog: IE and Windows XP Service Pack 3
http://blogs.msdn.com/ie/archive/2008/05/05/ie-and-xpsp3.aspx
=> Those with IE7-specific questions or comments are asked to post to and
microsoft.public.internetexplorer.general
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?dg=microsoft.public.internetexplorer.general
news://msnews.microsoft.com/microsoft.public.internetexplorer.general
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

Ash

2008-06-25 15:30:02 UTC

Permalink

Yes, I understand the concepts in the post for IE7 in the link that you
provided. However the information it pertains to is not really applicable to
my situation as I could not even get IE7 to install on this computer.

Symantec Endpoint Protection was not an issue as it was still on this
trouble computer running fine when I reinstalled IE7 after uninstalling SP3.
Also I have installed IE7 on other computers in our organization with the
antivirus client running with no problems.

Only when I removed SP3 was I able to install IE7 and then reinstalled SP3.
I will test this theory on another comptuer I am rebuilding and try to
remember to report back.

Thanks

Post by PA Bear [MS MVP]
You *can* install IE7 after installing SP3 (if you do it right), but you
can't *uninstall* IE7 if it was installed before SP3 was installed without
first uninstalling SP3. Again, see
http://blogs.msdn.com/ie/archive/2008/05/05/ie-and-xpsp3.aspx
• Install SP3 | Install IE7 | Uninstall IE7? Yes.
• Install IE7 | Install SP3 | Uninstall IE7? No, not without uninstall SP3
first.
*Your* apparent inability to install IE7 in WinXP SP3 /may/ have been due to
the fact that your Symantec software was running in the background when you
installed WinXP SP3...
....or the fact that the Symantec software was running when you attempted to
install IE7.
--
~PA Bear

Post by Ash
Uninstalled XP SP3 and then re-ran the install for IE7. Everything worked
fine.
Seems kind of strange you cant install IE7 after SP3.

Post by Ash
Thanks for your reply -
This is an XP SP3 computer. Just rebuilt it. So is it a step of
installing SP3 first and then IE7? Meaning can I only install IE7 on SP2
computers then upgrade them to SP3? I have other computers running both
however it was installing IE7 first then SP3.
We run Symantec Endpoint Protection 11 and have had no problems installing
IE7 on those computers
The copy I have was obtained from the direct download site (not going
through windows update) and just used it on another XP computer (SP2)
with
no problems.
So I guess I am still kind of lost

Post by PA Bear [MS MVP]
Are you running WinXP SP2 or WinXP SP3?
Sandi's Installation Tips <= Steps #1-8, #10 & #11; take note of #12, then
STOP!
http://www.ie-vista.com/known_issues.html#pre-install
(ignore any references to Vista)
And I strongly recommend using
http://www.microsoft.com/windows/downloads/ie/getitnow.mspx as the
installation source, not Automatic/Windows Update.
http://www.microsoft.com/downloads/details.aspx?familyid=9ae91ebe-3385-447c-8a30-081805b2f90b
Tip: Save the installer to your desktop, do not Run it.
Make *certain* that you check in at Windows Update immediately after
installing IE7 and install any critical updates offered. If Optional
Updates category offers Root Certificates update, I recommend installing
it to take full advantage of IE7's additional security.
IEBlog : IE7 Installation and Anti-Malware Applications
http://blogs.msdn.com/ie/archive/2006/10/11/IE7-Installation-and-Anti_2D00_Malware-Applications.aspx
What's New in Internet Explorer 7
http://msdn.microsoft.com/en-us/library/ms649487.aspx
Release Notes
http://msdn2.microsoft.com/en-us/ie/Aa740486.aspx
IEBlog: IE and Windows XP Service Pack 3
http://blogs.msdn.com/ie/archive/2008/05/05/ie-and-xpsp3.aspx
=> Those with IE7-specific questions or comments are asked to post to and
microsoft.public.internetexplorer.general
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?dg=microsoft.public.internetexplorer.general
news://msnews.microsoft.com/microsoft.public.internetexplorer.general
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

PA Bear [MS MVP]

2008-06-25 17:36:55 UTC

Permalink

Post by Ash

Post by PA Bear [MS MVP]
*Your* apparent inability to install IE7 in WinXP SP3 /may/ have been due
to the fact that your Symantec software was running in the background
when
you installed WinXP SP3...

--
~PA Bear

Post by Ash
Yes, I understand the concepts in the post for IE7 in the link that you
provided. However the information it pertains to is not really applicable
to my situation as I could not even get IE7 to install on this computer.
Symantec Endpoint Protection was not an issue as it was still on this
trouble computer running fine when I reinstalled IE7 after uninstalling SP3.
Also I have installed IE7 on other computers in our organization with the
antivirus client running with no problems.
Only when I removed SP3 was I able to install IE7 and then reinstalled SP3.
I will test this theory on another comptuer I am rebuilding and try to
remember to report back.
Thanks

Post by PA Bear [MS MVP]
You *can* install IE7 after installing SP3 (if you do it right), but you
can't *uninstall* IE7 if it was installed before SP3 was installed without
first uninstalling SP3. Again, see
http://blogs.msdn.com/ie/archive/2008/05/05/ie-and-xpsp3.aspx
• Install SP3 | Install IE7 | Uninstall IE7? Yes.
• Install IE7 | Install SP3 | Uninstall IE7? No, not without uninstall SP3
first.
*Your* apparent inability to install IE7 in WinXP SP3 /may/ have been due
to the fact that your Symantec software was running in the background
when
you installed WinXP SP3...
....or the fact that the Symantec software was running when you attempted
to install IE7.
--
~PA Bear

Post by Ash
Uninstalled XP SP3 and then re-ran the install for IE7. Everything worked
fine.
Seems kind of strange you cant install IE7 after SP3.

Post by Ash
Thanks for your reply -
This is an XP SP3 computer. Just rebuilt it. So is it a step of
installing SP3 first and then IE7? Meaning can I only install IE7 on SP2
computers then upgrade them to SP3? I have other computers running both
however it was installing IE7 first then SP3.
We run Symantec Endpoint Protection 11 and have had no problems installing
IE7 on those computers
The copy I have was obtained from the direct download site (not going
through windows update) and just used it on another XP computer (SP2)
with
no problems.
So I guess I am still kind of lost

Post by PA Bear [MS MVP]
Are you running WinXP SP2 or WinXP SP3?
Sandi's Installation Tips <= Steps #1-8, #10 & #11; take note of #12, then
STOP!
http://www.ie-vista.com/known_issues.html#pre-install
(ignore any references to Vista)
And I strongly recommend using
http://www.microsoft.com/windows/downloads/ie/getitnow.mspx as the
installation source, not Automatic/Windows Update.
http://www.microsoft.com/downloads/details.aspx?familyid=9ae91ebe-3385-447c-8a30-081805b2f90b
Tip: Save the installer to your desktop, do not Run it.
Make *certain* that you check in at Windows Update immediately after
installing IE7 and install any critical updates offered. If Optional
Updates category offers Root Certificates update, I recommend installing
it to take full advantage of IE7's additional security.
IEBlog : IE7 Installation and Anti-Malware Applications
http://blogs.msdn.com/ie/archive/2006/10/11/IE7-Installation-and-Anti_2D00_Malware-Applications.aspx
What's New in Internet Explorer 7
http://msdn.microsoft.com/en-us/library/ms649487.aspx
Release Notes
http://msdn2.microsoft.com/en-us/ie/Aa740486.aspx
IEBlog: IE and Windows XP Service Pack 3
http://blogs.msdn.com/ie/archive/2008/05/05/ie-and-xpsp3.aspx
=> Those with IE7-specific questions or comments are asked to post to and
microsoft.public.internetexplorer.general
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?dg=microsoft.public.internetexplorer.general
news://msnews.microsoft.com/microsoft.public.internetexplorer.general
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

Post by Ash
Having some issues trying o upgrade IE 7 from IE6. I have downloaded the
install for 7 and have had not problems with the software before or after
this issue so I can determine its not corrupt.
IE acts like its going to install 7 however right before it starts it errors
out saying I have to reboot to allow changes to take affect. It says too
after the restart to click on a short cut link to use for more
http://support.microsoft.com/kb/917925
Going through the article does not give me any help as everything
they
have
you check are not problems on my computer. One point in the article they
have you chekc the install log under the windows directory. My
install
log
is not named the same as gets referenced in the KB article. The one they
say to find is ie7.log however the one I find is ie7_main.log. There is
also an ie6.log too that has a little bit of information in it from
today's
install.
If it is helpfull to post them I will. Anything else I should try or look at?
Thanks