Discussion:
Internet Explorer does not work
(too old to reply)
jojo
2008-06-30 16:55:00 UTC
Permalink
Hello,
I updated WinXP browser to IE7 and when I tried to use it, it would crash so
I uninstalled IE7 in the "add\remove programs" and went back to IE6 but it
also crashes every time I try to use it.
I have network connection, I can ping the router, and the Internet such as
Yahoo.com and msn.com from the command-line, but when I fire up IE it crashes?
I removed the malware with 3 differerent products.
I went into the %windir%\Inf\ie.inf folder and reinstalled but it did not
fix it.

Thank you.
ANONYMOUS
2008-06-30 20:33:01 UTC
Permalink
See if this article helps:

<http://support.microsoft.com/kb/318378> How to reinstall or repair
Internet Explorer in Windows XP.

hth
Post by jojo
Hello,
I updated WinXP browser to IE7 and when I tried to use it, it would crash so
I uninstalled IE7 in the "add\remove programs" and went back to IE6 but it
also crashes every time I try to use it.
I have network connection, I can ping the router, and the Internet such as
Yahoo.com and msn.com from the command-line, but when I fire up IE it crashes?
I removed the malware with 3 differerent products.
I went into the %windir%\Inf\ie.inf folder and reinstalled but it did not
fix it.
Thank you.
PA Bear [MS MVP]
2008-06-30 22:03:55 UTC
Permalink
Unexplained computer behavior may be caused by deceptive software
http://support.microsoft.com/kb/827315

Run a /thorough/ check for hijackware, including posting your hijackthis log
to an appropriate forum.

Checking for/Help with Hijackware
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://aumha.net/viewtopic.php?t=5878
http://wiki.castlecops.com/Malware_Removal_and_Prevention:_Introduction
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://defendingyourmachine2.blogspot.com/
http://www.elephantboycomputers.com/page2.html#Removing_Malware

When all else fails, HijackThis v2.0.2
(http://aumha.org/downloads/hijackthis.exe) is the preferred tool to use.
It will help you to both identify and remove any hijackware/spyware with
assistance from an expert. **Post your log to
http://aumha.net/viewforum.php?f=30,
http://forums.spybot.info/forumdisplay.php?f=22,
http://castlecops.com/forum67.html, or other appropriate forums for review
by an expert in such matters, not here.**

If the procedures look too complex - and there is no shame in admitting this
isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/
Post by jojo
Hello,
I updated WinXP browser to IE7 and when I tried to use it, it would crash so
I uninstalled IE7 in the "add\remove programs" and went back to IE6 but it
also crashes every time I try to use it.
I have network connection, I can ping the router, and the Internet such as
Yahoo.com and msn.com from the command-line, but when I fire up IE it
crashes? I removed the malware with 3 differerent products.
I went into the %windir%\Inf\ie.inf folder and reinstalled but it did not
fix it.
Thank you.
jojo
2008-07-02 17:46:01 UTC
Permalink
thanks for your help
My friend deleted somthing in the IE in the registry and it fix the problem
Post by jojo
Hello,
I updated WinXP browser to IE7 and when I tried to use it, it would crash so
I uninstalled IE7 in the "add\remove programs" and went back to IE6 but it
also crashes every time I try to use it.
I have network connection, I can ping the router, and the Internet such as
Yahoo.com and msn.com from the command-line, but when I fire up IE it crashes?
I removed the malware with 3 differerent products.
I went into the %windir%\Inf\ie.inf folder and reinstalled but it did not
fix it.
Thank you.
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