Why is IE 6 constantly freezing?

Discussion:

(too old to reply)

WDMaples

2007-11-02 20:37:09 UTC

Over the past two days I have been having a problem with Internet Explorer
version 6.0 constantly having errors that initiates the Microsoft error box
that tells you the program needs to be shut down. You have the option of
sending an error report to Microsoft or not. This happens to it three or
four times an hour.
The box that comes up says:

Internet Explorer

Internet Explorer has encountered a problem and needs to close. We are
sorry for the inconvenience.

If you were in the middle of something, the information you were working on
might be lost.
Please tell Microsoft about this problem.
We have created an error report that you can send to help us improve
Internet Explorer. We will treat this report is confidential and anonymous.

This is extremely frustrating. What can I do?

--
Thanks -- Doug

Jon Kennedy

2007-11-02 20:53:46 UTC

Permalink

We need more information from that error message to help effectively. When
that error message comes up, click the blue link by "To see what this error
report contains - click here". Need to know the App name and Mod name.

More info: http://inetexplorer.mvps.org/archive/answers_8.htm#ert

Or go to this article - Description and Availability of Internet Explorer
Error Reporting Tool
http://support.microsoft.com/default.aspx?scid=kb;[LN];Q276550 - scroll down
for how to disable the Error Reporting Tool, and then let Windows capture
the error the next time. There will then be an error box with a Details
button. Need to know the XXXX caused a YYYY in module ZZZZ part. You can
leave out the stack dump numbers. Also need to know the version of Windows
the user is running.

These errors may be caused by spyware/malware that's gotten installed on
your system. Use Ad-Aware, Windows Defender and/or Spybot Search & Destroy
to remove it.

Windows Defender
http://www.microsoft.com/athome/security/spyware/software/default.mspx
Ad-Aware: http://www.lavasoftusa.com/
Spybot: http://www.safer-networking.org/en/index.html
Good sites on how to install and use Spybot -
http://www.safer-networking.org/en/tutorial/index.html
http://tomcoyote.com/SPYBOT/index1.php

Also download a winsock repair tool, to have just in case cleaning up
anything found breaks it -

Winsock repair tools:
LSPFix- all versions of Windows http://www.cexx.org/lspfix.zip
Winsock2 Fix- Win98, ME
http://www.bu.edu/pcsc/internetaccess/winsock2fix.html
LavaSoft- all versions of Windows-
http://digital-solutions.co.uk/lavasoft/whndnfix.zip

More information here:
http://www.spywareinfo.com/
http://inetexplorer.mvps.org/tshoot.html
http://spywarewarrior.com/sww-help.htm

If no joy, in IE go to Tools...Internet Options...Advanced tab, Browsing
section, uncheck "Enable third-party browser extensions", click Apply, click
Okay, reboot. If that solves your problem, then more troubleshooting is
needed to find out exactly which program, or Browser Helper Object (BHO) is
causing this problem. You don't want to leave it at that, as some BHOs are
useful or necessary - like Adobe Acrobat for reading .pdf files or an
essential component of Norton AV. Get BHODemon -
http://www.definitivesolutions.com/bhodemon.htm - read all about BHOs.
Disable all items, and then gradually replace one or two at a time to narrow
down the culprit.

Or if you have IE 6 SP-2 you can do this within the browser:
How to manage Internet Explorer add-ons in Windows XP Service Pack 2
http://support.microsoft.com/default.aspx?scid=kb;en-us;883256

If all the above fails, then the problem could be something new that the
spyware cleaners above don't have in their databases yet. In that case....
HijackThis direct download:
http://www.spywareinfo.com/~merijn/files/hijackthis.zip
Tutorial on how to use HijackThis:
http://www.spywareinfo.com/~merijn/htlogtutorial.html
Then post it's output log to the forum here for analysis and feedback by the
parasite experts:
http://forums.spywareinfo.com/
http://aumha.net/viewforum.php?f=30
Or one of the other HijackThis Logs forums listed here:
http://www.spywareinfo.com/~merijn/forums.html

Or try this program to get some of the most nasty malware:
CWShredder direct download:
http://aumha.org/downloads/cwshredder.zip

An alternate resource for all of this and more:
http://www.aumha.org/secure.htm
--
Jon Kennedy, MS MVP/IE
Charlotte, NC, USA

Post by WDMaples
Over the past two days I have been having a problem with Internet Explorer
version 6.0 constantly having errors that initiates the Microsoft error box
that tells you the program needs to be shut down. You have the option of
sending an error report to Microsoft or not. This happens to it three or
four times an hour.
Internet Explorer
Internet Explorer has encountered a problem and needs to close. We are
sorry for the inconvenience.
If you were in the middle of something, the information you were working on
might be lost.
Please tell Microsoft about this problem.
We have created an error report that you can send to help us improve
Internet Explorer. We will treat this report is confidential and anonymous.
This is extremely frustrating. What can I do?
--
Thanks -- Doug

WDMaples

2007-11-03 00:04:00 UTC

Permalink

Error signature
EventType: BEX P1: IEXPLORE.EXE P2:6.0.2900.2180 P3:41107b81 P4:matrix.dll
P5:1.0.0.1 P6:471e5ca9 P7:0001812f P8:c0000409 P9:00000000u

Error report contents
the following files will be included in this error report:

C:\DOCUME~1\HP_ADM~1\LOCALS~1\Temp\WERba27.dir00\appcompat.txt

C:\DOCUME~1\HP_ADM~1\LOCALS~1\Temp\WERba27.dir00\IEXPLORE.EXE.mdmp

That was all that was listed under the details. I think you need more than
that to figure things out. I have disabled error reporting, but I need to
know where the errors will be redirected to. That way, I can relay them to
you next time it happens. (And that will probably be in the next 15 minutes.)

Thanks -- Doug
--
Thanks -- Doug

Post by Jon Kennedy
We need more information from that error message to help effectively. When
that error message comes up, click the blue link by "To see what this error
report contains - click here". Need to know the App name and Mod name.
More info: http://inetexplorer.mvps.org/archive/answers_8.htm#ert
Or go to this article - Description and Availability of Internet Explorer
Error Reporting Tool
http://support.microsoft.com/default.aspx?scid=kb;[LN];Q276550 - scroll down
for how to disable the Error Reporting Tool, and then let Windows capture
the error the next time. There will then be an error box with a Details
button. Need to know the XXXX caused a YYYY in module ZZZZ part. You can
leave out the stack dump numbers. Also need to know the version of Windows
the user is running.
These errors may be caused by spyware/malware that's gotten installed on
your system. Use Ad-Aware, Windows Defender and/or Spybot Search & Destroy
to remove it.
Windows Defender
http://www.microsoft.com/athome/security/spyware/software/default.mspx
Ad-Aware: http://www.lavasoftusa.com/
Spybot: http://www.safer-networking.org/en/index.html
Good sites on how to install and use Spybot -
http://www.safer-networking.org/en/tutorial/index.html
http://tomcoyote.com/SPYBOT/index1.php
Also download a winsock repair tool, to have just in case cleaning up
anything found breaks it -
LSPFix- all versions of Windows http://www.cexx.org/lspfix.zip
Winsock2 Fix- Win98, ME
http://www.bu.edu/pcsc/internetaccess/winsock2fix.html
LavaSoft- all versions of Windows-
http://digital-solutions.co.uk/lavasoft/whndnfix.zip
http://www.spywareinfo.com/
http://inetexplorer.mvps.org/tshoot.html
http://spywarewarrior.com/sww-help.htm
If no joy, in IE go to Tools...Internet Options...Advanced tab, Browsing
section, uncheck "Enable third-party browser extensions", click Apply, click
Okay, reboot. If that solves your problem, then more troubleshooting is
needed to find out exactly which program, or Browser Helper Object (BHO) is
causing this problem. You don't want to leave it at that, as some BHOs are
useful or necessary - like Adobe Acrobat for reading .pdf files or an
essential component of Norton AV. Get BHODemon -
http://www.definitivesolutions.com/bhodemon.htm - read all about BHOs.
Disable all items, and then gradually replace one or two at a time to narrow
down the culprit.
How to manage Internet Explorer add-ons in Windows XP Service Pack 2
http://support.microsoft.com/default.aspx?scid=kb;en-us;883256
If all the above fails, then the problem could be something new that the
spyware cleaners above don't have in their databases yet. In that case....
http://www.spywareinfo.com/~merijn/files/hijackthis.zip
http://www.spywareinfo.com/~merijn/htlogtutorial.html
Then post it's output log to the forum here for analysis and feedback by the
http://forums.spywareinfo.com/
http://aumha.net/viewforum.php?f=30
http://www.spywareinfo.com/~merijn/forums.html
http://aumha.org/downloads/cwshredder.zip
http://www.aumha.org/secure.htm
--
Jon Kennedy, MS MVP/IE
Charlotte, NC, USA

Robert Aldwinckle

2007-11-03 04:01:59 UTC

Permalink

Post by WDMaples
Error signature
EventType: BEX P1: IEXPLORE.EXE P2:6.0.2900.2180 P3:41107b81 P4:matrix.dll

Not a Microsoft module. So find out where this came from, eliminate its
product, e.g. uninstall it and retest. Note: don't try to just delete this module;
that could leave other hooks behind and possibly cause more unexpected
symptoms.

Post by WDMaples
P5:1.0.0.1

The version of the file? That suggests that it might have come from a source
which actually cares about how it works for you. So, once you find out where
it came from you could perhaps then find a web site where it is supported and
see if this problem is known and if there is a fix (say version 1.0.0.2? <w>).

Good luck

Robert Aldwinckle
---

Jon Kennedy

2007-11-03 14:28:51 UTC

Permalink

The presence of the matrix.dll file could indicate an infection by malware,
like SubSeven. You could have gotten it by installing a toolbar, like
WinBudget, or rougue anti-spyware programs like SpySherrif.

Use Ad-Aware, Windows Defender and/or Spybot Search & Destroy
to remove it.

Windows Defender
http://www.microsoft.com/athome/security/spyware/software/default.mspx
Ad-Aware: http://www.lavasoftusa.com/
Spybot: http://www.safer-networking.org/en/index.html
Good sites on how to install and use Spybot -
http://www.safer-networking.org/en/tutorial/index.html
http://tomcoyote.com/SPYBOT/index1.php

Also download a winsock repair tool, to have just in case cleaning up
anything found breaks it -

Winsock repair tools:
LSPFix- all versions of Windows http://www.cexx.org/lspfix.zip
Winsock2 Fix- Win98, ME
http://www.bu.edu/pcsc/internetaccess/winsock2fix.html
LavaSoft- all versions of Windows-
http://digital-solutions.co.uk/lavasoft/whndnfix.zip

More information here:
http://www.spywareinfo.com/
http://inetexplorer.mvps.org/tshoot.html
http://spywarewarrior.com/sww-help.htm

If no joy, in IE go to Tools...Internet Options...Advanced tab, Browsing
section, uncheck "Enable third-party browser extensions", click Apply, click
Okay, reboot. If that solves your problem, then more troubleshooting is
needed to find out exactly which program, or Browser Helper Object (BHO) is
causing this problem. You don't want to leave it at that, as some BHOs are
useful or necessary - like Adobe Acrobat for reading .pdf files or an
essential component of Norton AV. Get BHODemon -
http://www.definitivesolutions.com/bhodemon.htm - read all about BHOs.
Disable all items, and then gradually replace one or two at a time to narrow
down the culprit.

Or if you have IE 6 SP-2 you can do this within the browser:
How to manage Internet Explorer add-ons in Windows XP Service Pack 2
http://support.microsoft.com/default.aspx?scid=kb;en-us;883256

If all the above fails, then the problem could be something new that the
spyware cleaners above don't have in their databases yet. In that case....
HijackThis direct download:
http://www.spywareinfo.com/~merijn/files/hijackthis.zip
Tutorial on how to use HijackThis:
http://www.spywareinfo.com/~merijn/htlogtutorial.html
Then post it's output log to the forum here for analysis and feedback by the
parasite experts:
http://forums.spywareinfo.com/
http://aumha.net/viewforum.php?f=30
Or one of the other HijackThis Logs forums listed here:
http://www.spywareinfo.com/~merijn/forums.html

Or try this program to get some of the most nasty malware:
CWShredder direct download:
http://aumha.org/downloads/cwshredder.zip

An alternate resource for all of this and more:
http://www.aumha.org/secure.htm
--
Jon Kennedy, MS MVP/IE
Charlotte, NC, USA

Post by WDMaples
Error signature
EventType: BEX P1: IEXPLORE.EXE P2:6.0.2900.2180 P3:41107b81
P4:matrix.dll
P5:1.0.0.1 P6:471e5ca9 P7:0001812f P8:c0000409 P9:00000000u
Error report contents
C:\DOCUME~1\HP_ADM~1\LOCALS~1\Temp\WERba27.dir00\appcompat.txt
C:\DOCUME~1\HP_ADM~1\LOCALS~1\Temp\WERba27.dir00\IEXPLORE.EXE.mdmp
That was all that was listed under the details. I think you need more than
that to figure things out. I have disabled error reporting, but I need to
know where the errors will be redirected to. That way, I can relay them to
you next time it happens. (And that will probably be in the next 15 minutes.)
Thanks -- Doug
--
Thanks -- Doug

Post by Jon Kennedy
We need more information from that error message to help effectively.
When
that error message comes up, click the blue link by "To see what this error
report contains - click here". Need to know the App name and Mod name.
More info: http://inetexplorer.mvps.org/archive/answers_8.htm#ert
Or go to this article - Description and Availability of Internet Explorer
Error Reporting Tool
http://support.microsoft.com/default.aspx?scid=kb;[LN];Q276550 - scroll down
for how to disable the Error Reporting Tool, and then let Windows capture
the error the next time. There will then be an error box with a Details
button. Need to know the XXXX caused a YYYY in module ZZZZ part. You can
leave out the stack dump numbers. Also need to know the version of Windows
the user is running.
These errors may be caused by spyware/malware that's gotten installed on
your system. Use Ad-Aware, Windows Defender and/or Spybot Search & Destroy
to remove it.
Windows Defender
http://www.microsoft.com/athome/security/spyware/software/default.mspx
Ad-Aware: http://www.lavasoftusa.com/
Spybot: http://www.safer-networking.org/en/index.html
Good sites on how to install and use Spybot -
http://www.safer-networking.org/en/tutorial/index.html
http://tomcoyote.com/SPYBOT/index1.php
Also download a winsock repair tool, to have just in case cleaning up
anything found breaks it -
LSPFix- all versions of Windows http://www.cexx.org/lspfix.zip
Winsock2 Fix- Win98, ME
http://www.bu.edu/pcsc/internetaccess/winsock2fix.html
LavaSoft- all versions of Windows-
http://digital-solutions.co.uk/lavasoft/whndnfix.zip
http://www.spywareinfo.com/
http://inetexplorer.mvps.org/tshoot.html
http://spywarewarrior.com/sww-help.htm
If no joy, in IE go to Tools...Internet Options...Advanced tab, Browsing
section, uncheck "Enable third-party browser extensions", click Apply, click
Okay, reboot. If that solves your problem, then more troubleshooting is
needed to find out exactly which program, or Browser Helper Object (BHO) is
causing this problem. You don't want to leave it at that, as some BHOs are
useful or necessary - like Adobe Acrobat for reading .pdf files or an
essential component of Norton AV. Get BHODemon -
http://www.definitivesolutions.com/bhodemon.htm - read all about BHOs.
Disable all items, and then gradually replace one or two at a time to narrow
down the culprit.
How to manage Internet Explorer add-ons in Windows XP Service Pack 2
http://support.microsoft.com/default.aspx?scid=kb;en-us;883256
If all the above fails, then the problem could be something new that the
spyware cleaners above don't have in their databases yet. In that case....
http://www.spywareinfo.com/~merijn/files/hijackthis.zip
http://www.spywareinfo.com/~merijn/htlogtutorial.html
Then post it's output log to the forum here for analysis and feedback by the
http://forums.spywareinfo.com/
http://aumha.net/viewforum.php?f=30
http://www.spywareinfo.com/~merijn/forums.html
http://aumha.org/downloads/cwshredder.zip
http://www.aumha.org/secure.htm
--
Jon Kennedy, MS MVP/IE
Charlotte, NC, USA

Post by WDMaples
Over the past two days I have been having a problem with Internet Explorer
version 6.0 constantly having errors that initiates the Microsoft error box
that tells you the program needs to be shut down. You have the option of
sending an error report to Microsoft or not. This happens to it three or
four times an hour.
Internet Explorer
Internet Explorer has encountered a problem and needs to close. We are
sorry for the inconvenience.
If you were in the middle of something, the information you were
working
on
might be lost.
Please tell Microsoft about this problem.
We have created an error report that you can send to help us improve
Internet Explorer. We will treat this report is confidential and anonymous.
This is extremely frustrating. What can I do?
--
Thanks -- Doug

Bernardinmiami

2008-04-13 22:05:00 UTC

Permalink

Post by Jon Kennedy
The presence of the matrix.dll file could indicate an infection by malware,
like SubSeven. You could have gotten it by installing a toolbar, like
WinBudget, or rougue anti-spyware programs like SpySherrif.
Use Ad-Aware, Windows Defender and/or Spybot Search & Destroy
to remove it.
Windows Defender
http://www.microsoft.com/athome/security/spyware/software/default.mspx
Ad-Aware: http://www.lavasoftusa.com/
Spybot: http://www.safer-networking.org/en/index.html
Good sites on how to install and use Spybot -
http://www.safer-networking.org/en/tutorial/index.html
http://tomcoyote.com/SPYBOT/index1.php
Also download a winsock repair tool, to have just in case cleaning up
anything found breaks it -
LSPFix- all versions of Windows http://www.cexx.org/lspfix.zip
Winsock2 Fix- Win98, ME
http://www.bu.edu/pcsc/internetaccess/winsock2fix.html
LavaSoft- all versions of Windows-
http://digital-solutions.co.uk/lavasoft/whndnfix.zip
http://www.spywareinfo.com/
http://inetexplorer.mvps.org/tshoot.html
http://spywarewarrior.com/sww-help.htm
If no joy, in IE go to Tools...Internet Options...Advanced tab, Browsing
section, uncheck "Enable third-party browser extensions", click Apply, click
Okay, reboot. If that solves your problem, then more troubleshooting is
needed to find out exactly which program, or Browser Helper Object (BHO) is
causing this problem. You don't want to leave it at that, as some BHOs are
useful or necessary - like Adobe Acrobat for reading .pdf files or an
essential component of Norton AV. Get BHODemon -
http://www.definitivesolutions.com/bhodemon.htm - read all about BHOs.
Disable all items, and then gradually replace one or two at a time to narrow
down the culprit.
How to manage Internet Explorer add-ons in Windows XP Service Pack 2
http://support.microsoft.com/default.aspx?scid=kb;en-us;883256
If all the above fails, then the problem could be something new that the
spyware cleaners above don't have in their databases yet. In that case....
http://www.spywareinfo.com/~merijn/files/hijackthis.zip
http://www.spywareinfo.com/~merijn/htlogtutorial.html
Then post it's output log to the forum here for analysis and feedback by the
http://forums.spywareinfo.com/
http://aumha.net/viewforum.php?f=30
http://www.spywareinfo.com/~merijn/forums.html
http://aumha.org/downloads/cwshredder.zip
http://www.aumha.org/secure.htm
--
Jon Kennedy, MS MVP/IE
Charlotte, NC, USA

Post by Jon Kennedy
We need more information from that error message to help effectively.
When
that error message comes up, click the blue link by "To see what this error
report contains - click here". Need to know the App name and Mod name.
More info: http://inetexplorer.mvps.org/archive/answers_8.htm#ert
Or go to this article - Description and Availability of Internet Explorer
Error Reporting Tool
http://support.microsoft.com/default.aspx?scid=kb;[LN];Q276550 - scroll down
for how to disable the Error Reporting Tool, and then let Windows capture
the error the next time. There will then be an error box with a Details
button. Need to know the XXXX caused a YYYY in module ZZZZ part. You can
leave out the stack dump numbers. Also need to know the version of Windows
the user is running.
These errors may be caused by spyware/malware that's gotten installed on
your system. Use Ad-Aware, Windows Defender and/or Spybot Search & Destroy
to remove it.
Windows Defender
http://www.microsoft.com/athome/security/spyware/software/default.mspx
Ad-Aware: http://www.lavasoftusa.com/
Spybot: http://www.safer-networking.org/en/index.html
Good sites on how to install and use Spybot -
http://www.safer-networking.org/en/tutorial/index.html
http://tomcoyote.com/SPYBOT/index1.php
Also download a winsock repair tool, to have just in case cleaning up
anything found breaks it -
LSPFix- all versions of Windows http://www.cexx.org/lspfix.zip
Winsock2 Fix- Win98, ME
http://www.bu.edu/pcsc/internetaccess/winsock2fix.html
LavaSoft- all versions of Windows-
http://digital-solutions.co.uk/lavasoft/whndnfix.zip
http://www.spywareinfo.com/
http://inetexplorer.mvps.org/tshoot.html
http://spywarewarrior.com/sww-help.htm
If no joy, in IE go to Tools...Internet Options...Advanced tab, Browsing
section, uncheck "Enable third-party browser extensions", click Apply, click
Okay, reboot. If that solves your problem, then more troubleshooting is
needed to find out exactly which program, or Browser Helper Object (BHO) is
causing this problem. You don't want to leave it at that, as some BHOs are
useful or necessary - like Adobe Acrobat for reading .pdf files or an
essential component of Norton AV. Get BHODemon -
http://www.definitivesolutions.com/bhodemon.htm - read all about BHOs.
Disable all items, and then gradually replace one or two at a time to narrow
down the culprit.
How to manage Internet Explorer add-ons in Windows XP Service Pack 2
http://support.microsoft.com/default.aspx?scid=kb;en-us;883256
If all the above fails, then the problem could be something new that the
spyware cleaners above don't have in their databases yet. In that case....
http://www.spywareinfo.com/~merijn/files/hijackthis.zip
http://www.spywareinfo.com/~merijn/htlogtutorial.html
Then post it's output log to the forum here for analysis and feedback by the
http://forums.spywareinfo.com/
http://aumha.net/viewforum.php?f=30
http://www.spywareinfo.com/~merijn/forums.html
http://aumha.org/downloads/cwshredder.zip
http://www.aumha.org/secure.htm
--
Jon Kennedy, MS MVP/IE
Charlotte, NC, USA

Post by WDMaples
Over the past two days I have been having a problem with Internet Explorer
version 6.0 constantly having errors that initiates the Microsoft error box
that tells you the program needs to be shut down. You have the option of
sending an error report to Microsoft or not. This happens to it three or
four times an hour.
Internet Explorer
Internet Explorer has encountered a problem and needs to close. We are
sorry for the inconvenience.
If you were in the middle of something, the information you were
working
on
might be lost.
Please tell Microsoft about this problem.
We have created an error report that you can send to help us improve
Internet Explorer. We will treat this report is confidential and anonymous.
This is extremely frustrating. What can I do?
--
Thanks -- Doug

Jon Kennedy

2007-11-02 20:58:10 UTC

Permalink

There's also this on-line troubleshooter you could try:

Internet Explorer stops responding, stops working, or restarts
http://support.microsoft.com/gp/pc_ie_intro
--
Jon Kennedy, MS MVP/IE
Charlotte, NC, USA

PA Bear

2007-11-02 21:53:03 UTC

Permalink

Error message when you start Internet Explorer in Windows XP: "Microsoft
Internet Explorer has encountered a problem and needs to close. We are sorry
for the inconvenience":
http://support.microsoft.com/?kbid=921470
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.org/