Cannot Install IE8

Discussion:

Cannot Install IE8

(too old to reply)

PA Bear [MS MVP]

2009-06-06 01:04:30 UTC

[crosspost to IE General]

Please state your full Windows version (e.g., WinXP SP3; Vista x64 SP2) when
posting to this newsgroup.

What anti-virus application or security suite is installed and is your
subscription current? What anti-spyware applications (other than Defender)?
What third-party firewall (if any)? Were any of these applications running
in the background when you attempted to install IE8?

Has a Norton or McAfee application ever been installed on this machine
(e.g., a free-trial version that came preinstalled when you bought it)?

This problem is also affecting Automatic Updates as well as Windows
update,
both saying that I need to restart the pc to continue getting updates.

When was the last time you could successfully update manually via Windows
Update?
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002

Hey everyone,
For about 2 months, I have been searching for a solution for this problem
on both the Microsoft support page, and this web site, but so far I'm
having
no luck.
Internet Explorer will not install because of a program or update waiting
for the computer to restart. The problem is, there are no programs or
updates I installed along with Internet explorer 8 (from the Windows
Update
site), and this problem occured after the initial attempt from the windows
update site.
This problem is also affecting Automatic Updates as well as Windows
update,
both saying that I need to restart the pc to continue getting updates. The
log for IE8 (ie8.log, found in %windir%) is below, I'm only showing the
most
recent attempt it logged. My pc stats are in my signature.
================================================================================
1.406: 2009/06/05 15:09:08.609 (local)
1.406: c:\814b91545b25072a6db8\update\update.exe (version 6.3.15.0)
1.609: Hotfix started with following command line: /quiet /norestart /er
/log:C:\WINDOWS
1.718: In Function GetReleaseSet, line 1211, RegOpenKeyEx failed with
error
0x2
1.718: In Function GetReleaseSet, line 1240, RegOpenKeyEx failed with
error
0x2
1.812: IECUSTOM: Scanning for proper registry permissions...
4.046: IECUSTOM: Scanning for proper registry permissions...
4.328: IECUSTOM: Scanning for proper registry permissions...
30.078: Internet Explorer 8 Setup encountered an error: The system must
be
restarted before installing the Internet Explorer 8, to allow some prior
file update operations to complete. (These operations were previously
scheduled by some other install or uninstall operation.)
32.343: The system must be restarted before installing the Internet
Explorer
8, to allow some prior file update operations to complete. (These
operations were previously scheduled by some other install or uninstall
operation.)
32.343: Update.exe extended error code = 0xf02a

Enigma_the_ scorpio

2009-06-06 01:26:01 UTC

Permalink

Windows XP version 5.1.2600 build 2600 with Service pack 2, Avast free
edition 4.8, Malwarebytes Antispyware, and Spybot s&d, all of which have up
to date definitions and has found no infections. No third party firewalls are
installed. The only real-time scanner I had running was Avast, but the virus
scanner was "paused" when ie8 setup was running, so it was not active. McAfee
security suite version 10 was installed, but I uninstalled it.

The last time I could manually install updates was 4/12, the date that I
initially downloaded IE8 from the windows update site.
--
Dell Dimension 2400 PC
Windows xp version 2002 service pack 2 with windows defender and Mcafee
security center
Pentium 4 2.66 ghz processor
256mb of ram (PC2700)
40gb western digital hard drive

Post by PA Bear [MS MVP]
[crosspost to IE General]
Please state your full Windows version (e.g., WinXP SP3; Vista x64 SP2) when
posting to this newsgroup.
What anti-virus application or security suite is installed and is your
subscription current? What anti-spyware applications (other than Defender)?
What third-party firewall (if any)? Were any of these applications running
in the background when you attempted to install IE8?
Has a Norton or McAfee application ever been installed on this machine
(e.g., a free-trial version that came preinstalled when you bought it)?

This problem is also affecting Automatic Updates as well as Windows
update,
both saying that I need to restart the pc to continue getting updates.

When was the last time you could successfully update manually via Windows
Update?
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002

PA Bear [MS MVP]

2009-06-06 05:41:46 UTC

Permalink

1. Download the McAfee Consumer Products Removal tool, saving it to your
desktop: http://service.mcafee.com/FAQDocument.aspx?id=TS100507

2. Double-click on the saved file (MCPR.EXE) to run the utility. Don't
touch your keyboard until the run completes.

3. Stop the Automatic Updates service:

Start > Run > (type in) services.msc > [OK]
Double-click Automatic Updates > Click on Stop
(Stopping the service will take a moment)

4. Delete the contents of the Download folder:

Start > Run > (type in) %windir%\SoftwareDistribution > [OK]
Open the Download folder and delete its contents
Close the window.

5. Start the Automatic Updates service:

Start > Run > (type in) services.msc > [OK]
Double-click Automatic Updates > Click on Start
(Starting the service will take a moment)

6. Test updating manually via Windows Update: Select CUSTOM & scan; install
any critical security updates offered.

=> Do NOT install IE8! Uncheck it then hide it.

Assuming all is well...

=> Install IE8 manually, not via Windows Update/Automatic Updates!! =>
http://www.microsoft.com/windows/internet-explorer/worldwide-sites.aspx
(Again, save the download to your desktop then double-click on the saved
file when you're ready to install IE8.)

=> Uninstall all third-party toolbars (e.g., Google; Yahoo; Windows Live)
and third-party Windows Themes before installing IE8.

=> Close all open applications (i.e., anything with a taskbar icon) before
installing or uninstalling IE8.

=> I would strongly recommend disabling your anti-virus application and any
anti-spyware application's "system protections" (other than Defender's)
before installing (or uninstalling) an IE upgrade. If you're running a
third-party firewall, I would recommend disabling it and then enabling the
Windows Firewall before installing (or uninstalling) an IE upgrade.

=> Create a Restore Point manually before installing IE8. [Do NOT use
System Restore to remove/uninstall IE8; instead, see
http://support.microsoft.com/kb/957700. Then use the Restore Point prior to
reinstalling IE8 per these recommendations. Norton users will need to see
http://bertk.mvps.org/html/symantecdoc1.html.]

=> Reboot twice after installing or uninstalling IE8.

=> For best chance of success with IE8, make certain that your anti-virus
application, any anti-spyware applications (other than Defender), and your
third-party firewall (if any) are supported in IE8 Final before you decide
install it.

=> After installing IE8, check-in at Windows Update again, just in case.

No-charge support for Internet Explorer 8 installation, set-up and usage
(only) is available via the phone based on your locale through 31 December
2009. Customers must be running Windows XP or Windows Vista in a non-domain
environment.
=> US & CA Residents: 1-866-234-6020
=> Other locales: https://support.microsoft.com/oas/default.aspx?&prid=13043
--
~PA Bear

Post by Enigma_the_ scorpio
Windows XP version 5.1.2600 build 2600 with Service pack 2, Avast free
edition 4.8, Malwarebytes Antispyware, and Spybot s&d, all of which have up
to date definitions and has found no infections. No third party firewalls
are installed. The only real-time scanner I had running was Avast, but the
virus scanner was "paused" when ie8 setup was running, so it was not
active. McAfee security suite version 10 was installed, but I uninstalled
it.
The last time I could manually install updates was 4/12, the date that I
initially downloaded IE8 from the windows update site.

Post by PA Bear [MS MVP]
[crosspost to IE General]
Please state your full Windows version (e.g., WinXP SP3; Vista x64 SP2)
when posting to this newsgroup.
What anti-virus application or security suite is installed and is your
subscription current? What anti-spyware applications (other than
Defender)? What third-party firewall (if any)? Were any of these
applications running in the background when you attempted to install IE8?
Has a Norton or McAfee application ever been installed on this machine
(e.g., a free-trial version that came preinstalled when you bought it)?

This problem is also affecting Automatic Updates as well as Windows
update,
both saying that I need to restart the pc to continue getting updates.

When was the last time you could successfully update manually via Windows
Update?
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002

Enigma_the_ scorpio

2009-06-07 00:53:01 UTC

Permalink

Still no luck. FYI, I was using IE8 RC1 before I tried to install IE8.
Here's a brief rundown of the last two months: I remember starting up IE
(after ie8 setup corrupted ie8 rc1) to see if it was ok, and it wasn't. I
couldn't tell whether it was ie7 or 8 rc1 honestly, but none of the toolbars
was visible. The bar that has the file, edit, options etc. was gone too, so
the only way I could close it was clicking the x button. So I uninstalled it
using the spuninst application found in the ie8 folder, and that rolled back
to ie7. However, I had to roll back to ie6 because some files that the ie8
utility needed to complete the rollback to ie7 was missing.
I tried a system restore and noticed that it did the trick, but there was a
windows defender update that au wanted me to install, and I foolishly
installed it anyway. It then oddly asked me to restart the computer, so I
did. After logging on, the problem came back. So because of that faulty
defender update, I uninstalled Defender and so far haven't reinstalled it,
and obviously, the problem persists to this day. Could a bad registry key
pertaining to that update (or for another update, such as Microsoft.net
framework 1.1 Service Pack 1) be causing the problem?
--
Dell Dimension 2400 PC
Windows xp version 2002 service pack 2 with windows defender and Mcafee
security center
Pentium 4 2.66 ghz processor
256mb of ram (PC2700)
40gb western digital hard drive

Post by PA Bear [MS MVP]
1. Download the McAfee Consumer Products Removal tool, saving it to your
desktop: http://service.mcafee.com/FAQDocument.aspx?id=TS100507
2. Double-click on the saved file (MCPR.EXE) to run the utility. Don't
touch your keyboard until the run completes.
Start > Run > (type in) services.msc > [OK]
Double-click Automatic Updates > Click on Stop
(Stopping the service will take a moment)
Start > Run > (type in) %windir%\SoftwareDistribution > [OK]
Open the Download folder and delete its contents
Close the window.
Start > Run > (type in) services.msc > [OK]
Double-click Automatic Updates > Click on Start
(Starting the service will take a moment)
6. Test updating manually via Windows Update: Select CUSTOM & scan; install
any critical security updates offered.
=> Do NOT install IE8! Uncheck it then hide it.
Assuming all is well...
=> Install IE8 manually, not via Windows Update/Automatic Updates!! =>
http://www.microsoft.com/windows/internet-explorer/worldwide-sites.aspx
(Again, save the download to your desktop then double-click on the saved
file when you're ready to install IE8.)
=> Uninstall all third-party toolbars (e.g., Google; Yahoo; Windows Live)
and third-party Windows Themes before installing IE8.
=> Close all open applications (i.e., anything with a taskbar icon) before
installing or uninstalling IE8.
=> I would strongly recommend disabling your anti-virus application and any
anti-spyware application's "system protections" (other than Defender's)
before installing (or uninstalling) an IE upgrade. If you're running a
third-party firewall, I would recommend disabling it and then enabling the
Windows Firewall before installing (or uninstalling) an IE upgrade.
=> Create a Restore Point manually before installing IE8. [Do NOT use
System Restore to remove/uninstall IE8; instead, see
http://support.microsoft.com/kb/957700. Then use the Restore Point prior to
reinstalling IE8 per these recommendations. Norton users will need to see
http://bertk.mvps.org/html/symantecdoc1.html.]
=> Reboot twice after installing or uninstalling IE8.
=> For best chance of success with IE8, make certain that your anti-virus
application, any anti-spyware applications (other than Defender), and your
third-party firewall (if any) are supported in IE8 Final before you decide
install it.
=> After installing IE8, check-in at Windows Update again, just in case.
No-charge support for Internet Explorer 8 installation, set-up and usage
(only) is available via the phone based on your locale through 31 December
2009. Customers must be running Windows XP or Windows Vista in a non-domain
environment.
=> US & CA Residents: 1-866-234-6020
=> Other locales: https://support.microsoft.com/oas/default.aspx?&prid=13043
--
~PA Bear

Post by PA Bear [MS MVP]
[crosspost to IE General]
Please state your full Windows version (e.g., WinXP SP3; Vista x64 SP2)
when posting to this newsgroup.
What anti-virus application or security suite is installed and is your
subscription current? What anti-spyware applications (other than
Defender)? What third-party firewall (if any)? Were any of these
applications running in the background when you attempted to install IE8?
Has a Norton or McAfee application ever been installed on this machine
(e.g., a free-trial version that came preinstalled when you bought it)?

This problem is also affecting Automatic Updates as well as Windows
update,
both saying that I need to restart the pc to continue getting updates.

When was the last time you could successfully update manually via Windows
Update?
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002

PA Bear [MS MVP]

2009-06-07 01:41:59 UTC

Permalink

[crossposted to Windows Update, IE General & IE6 newsgroups]

The fact that (a) you had not run the McAfee removal tool and (b) may not
have fully disabled all real-time system protections before (c) the first
install and/or (d) uninstall of IE8 may have screwed the pooch so badly that
the only way you'll be able to get IE8 installed (and get the machine
fully-patched) now would be after a format & clean install of Windows.

NB: A Repair Install will not fix this and should NOT be attempted!

Post by Enigma_the_ scorpio

Post by PA Bear [MS MVP]

Post by Enigma_the_ scorpio
The last time I could manually install updates was 4/12, the date that I
initially downloaded IE8 from the windows update site.

And the above pretty much confirms my suspicions. If WinXP SP2 hasn't been
fully-patched since 12 Apr-09, there's no way I'd trust the machine's
security!

The above notwithstanding...

No-charge support for Internet Explorer 8 installation, set-up and usage
(only) is available via the phone based on your locale through 31 December
2009. Customers must be running Windows XP or Windows Vista in a non-domain
environment.
=> US & CA Residents: 1-866-234-6020
=> Other locales: https://support.microsoft.com/oas/default.aspx?&prid=13043

NB: If WinXP SP3 isn't installed by July 2010, the machine will not be
offered any further critical security updates. Speaking of which, you
should also see...

About IE7 & IE8 and Windows XP Service Pack 3
http://blogs.msdn.com/ie/archive/2008/05/05/ie-and-xpsp3.aspx

Good luck!
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002

Post by Enigma_the_ scorpio
Still no luck. FYI, I was using IE8 RC1 before I tried to install IE8.
Here's a brief rundown of the last two months: I remember starting up IE
(after ie8 setup corrupted ie8 rc1) to see if it was ok, and it wasn't. I
couldn't tell whether it was ie7 or 8 rc1 honestly, but none of the toolbars
was visible. The bar that has the file, edit, options etc. was gone too, so
the only way I could close it was clicking the x button. So I uninstalled it
using the spuninst application found in the ie8 folder, and that rolled back
to ie7. However, I had to roll back to ie6 because some files that the ie8
utility needed to complete the rollback to ie7 was missing.
I tried a system restore and noticed that it did the trick, but there was a
windows defender update that au wanted me to install, and I foolishly
installed it anyway. It then oddly asked me to restart the computer, so I
did. After logging on, the problem came back. So because of that faulty
defender update, I uninstalled Defender and so far haven't reinstalled it,
and obviously, the problem persists to this day. Could a bad registry key
pertaining to that update (or for another update, such as Microsoft.net
framework 1.1 Service Pack 1) be causing the problem?

Post by PA Bear [MS MVP]
1. Download the McAfee Consumer Products Removal tool, saving it to your
desktop: http://service.mcafee.com/FAQDocument.aspx?id=TS100507
2. Double-click on the saved file (MCPR.EXE) to run the utility. Don't
touch your keyboard until the run completes.
Start > Run > (type in) services.msc > [OK]
Double-click Automatic Updates > Click on Stop
(Stopping the service will take a moment)
Start > Run > (type in) %windir%\SoftwareDistribution > [OK]
Open the Download folder and delete its contents
Close the window.
Start > Run > (type in) services.msc > [OK]
Double-click Automatic Updates > Click on Start
(Starting the service will take a moment)
6. Test updating manually via Windows Update: Select CUSTOM & scan; install
any critical security updates offered.
=> Do NOT install IE8! Uncheck it then hide it.
Assuming all is well...
=> Install IE8 manually, not via Windows Update/Automatic Updates!! =>
http://www.microsoft.com/windows/internet-explorer/worldwide-sites.aspx
(Again, save the download to your desktop then double-click on the saved
file when you're ready to install IE8.)
=> Uninstall all third-party toolbars (e.g., Google; Yahoo; Windows Live)
and third-party Windows Themes before installing IE8.
=> Close all open applications (i.e., anything with a taskbar icon) before
installing or uninstalling IE8.
=> I would strongly recommend disabling your anti-virus application and any
anti-spyware application's "system protections" (other than Defender's)
before installing (or uninstalling) an IE upgrade. If you're running a
third-party firewall, I would recommend disabling it and then enabling the
Windows Firewall before installing (or uninstalling) an IE upgrade.
=> Create a Restore Point manually before installing IE8. [Do NOT use
System Restore to remove/uninstall IE8; instead, see
http://support.microsoft.com/kb/957700. Then use the Restore Point prior
to reinstalling IE8 per these recommendations. Norton users will need to
see http://bertk.mvps.org/html/symantecdoc1.html.]
=> Reboot twice after installing or uninstalling IE8.
=> For best chance of success with IE8, make certain that your anti-virus
application, any anti-spyware applications (other than Defender), and your
third-party firewall (if any) are supported in IE8 Final before you decide
install it.
=> After installing IE8, check-in at Windows Update again, just in case.
No-charge support for Internet Explorer 8 installation, set-up and usage
(only) is available via the phone based on your locale through 31 December
2009. Customers must be running Windows XP or Windows Vista in a non-domain
environment.
=> US & CA Residents: 1-866-234-6020
https://support.microsoft.com/oas/default.aspx?&prid=13043 --
~PA Bear

Post by PA Bear [MS MVP]
[crosspost to IE General]
Please state your full Windows version (e.g., WinXP SP3; Vista x64 SP2)
when posting to this newsgroup.
What anti-virus application or security suite is installed and is your
subscription current? What anti-spyware applications (other than
Defender)? What third-party firewall (if any)? Were any of these
applications running in the background when you attempted to install IE8?
Has a Norton or McAfee application ever been installed on this machine
(e.g., a free-trial version that came preinstalled when you bought it)?

This problem is also affecting Automatic Updates as well as Windows
update,
both saying that I need to restart the pc to continue getting updates.

When was the last time you could successfully update manually via Windows
Update?
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002

Enigma_the_ scorpio

2009-06-07 02:25:01 UTC

Permalink

As a matter of fact. I have ran the McAfee products removal tool a month or
so before I installed Avast (the subscription expired), and I ran it when you
asked me too, just in case the tool missed anything. I don't like the whole
wipe and reinstall fix, mostly because I'll have to download and install sp3
and all the other critical updates on a dial-up connection, but if that's
what I have to do, I'll do it. I just want to complete the process of
elimination for now, and make sure formatting is the only way to "correct"
this problem.
--
Dell Dimension 2400 PC
Windows xp version 2002 service pack 2 with windows defender and Mcafee
security center
Pentium 4 2.66 ghz processor
256mb of ram (PC2700)
40gb western digital hard drive

Post by PA Bear [MS MVP]
[crossposted to Windows Update, IE General & IE6 newsgroups]
The fact that (a) you had not run the McAfee removal tool and (b) may not
have fully disabled all real-time system protections before (c) the first
install and/or (d) uninstall of IE8 may have screwed the pooch so badly that
the only way you'll be able to get IE8 installed (and get the machine
fully-patched) now would be after a format & clean install of Windows.
NB: A Repair Install will not fix this and should NOT be attempted!

Post by Enigma_the_ scorpio

Post by PA Bear [MS MVP]

Post by Enigma_the_ scorpio
The last time I could manually install updates was 4/12, the date that I
initially downloaded IE8 from the windows update site.

And the above pretty much confirms my suspicions. If WinXP SP2 hasn't been
fully-patched since 12 Apr-09, there's no way I'd trust the machine's
security!
The above notwithstanding...
No-charge support for Internet Explorer 8 installation, set-up and usage
(only) is available via the phone based on your locale through 31 December
2009. Customers must be running Windows XP or Windows Vista in a non-domain
environment.
=> US & CA Residents: 1-866-234-6020
=> Other locales: https://support.microsoft.com/oas/default.aspx?&prid=13043
NB: If WinXP SP3 isn't installed by July 2010, the machine will not be
offered any further critical security updates. Speaking of which, you
should also see...
About IE7 & IE8 and Windows XP Service Pack 3
http://blogs.msdn.com/ie/archive/2008/05/05/ie-and-xpsp3.aspx
Good luck!
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002

Post by PA Bear [MS MVP]
1. Download the McAfee Consumer Products Removal tool, saving it to your
desktop: http://service.mcafee.com/FAQDocument.aspx?id=TS100507
2. Double-click on the saved file (MCPR.EXE) to run the utility. Don't
touch your keyboard until the run completes.
Start > Run > (type in) services.msc > [OK]
Double-click Automatic Updates > Click on Stop
(Stopping the service will take a moment)
Start > Run > (type in) %windir%\SoftwareDistribution > [OK]
Open the Download folder and delete its contents
Close the window.
Start > Run > (type in) services.msc > [OK]
Double-click Automatic Updates > Click on Start
(Starting the service will take a moment)
6. Test updating manually via Windows Update: Select CUSTOM & scan; install
any critical security updates offered.
=> Do NOT install IE8! Uncheck it then hide it.
Assuming all is well...
=> Install IE8 manually, not via Windows Update/Automatic Updates!! =>
http://www.microsoft.com/windows/internet-explorer/worldwide-sites.aspx
(Again, save the download to your desktop then double-click on the saved
file when you're ready to install IE8.)
=> Uninstall all third-party toolbars (e.g., Google; Yahoo; Windows Live)
and third-party Windows Themes before installing IE8.
=> Close all open applications (i.e., anything with a taskbar icon) before
installing or uninstalling IE8.
=> I would strongly recommend disabling your anti-virus application and any
anti-spyware application's "system protections" (other than Defender's)
before installing (or uninstalling) an IE upgrade. If you're running a
third-party firewall, I would recommend disabling it and then enabling the
Windows Firewall before installing (or uninstalling) an IE upgrade.
=> Create a Restore Point manually before installing IE8. [Do NOT use
System Restore to remove/uninstall IE8; instead, see
http://support.microsoft.com/kb/957700. Then use the Restore Point prior
to reinstalling IE8 per these recommendations. Norton users will need to
see http://bertk.mvps.org/html/symantecdoc1.html.]
=> Reboot twice after installing or uninstalling IE8.
=> For best chance of success with IE8, make certain that your anti-virus
application, any anti-spyware applications (other than Defender), and your
third-party firewall (if any) are supported in IE8 Final before you decide
install it.
=> After installing IE8, check-in at Windows Update again, just in case.
No-charge support for Internet Explorer 8 installation, set-up and usage
(only) is available via the phone based on your locale through 31 December
2009. Customers must be running Windows XP or Windows Vista in a non-domain
environment.
=> US & CA Residents: 1-866-234-6020
https://support.microsoft.com/oas/default.aspx?&prid=13043 --
~PA Bear

Post by PA Bear [MS MVP]
[crosspost to IE General]
Please state your full Windows version (e.g., WinXP SP3; Vista x64 SP2)
when posting to this newsgroup.
What anti-virus application or security suite is installed and is your
subscription current? What anti-spyware applications (other than
Defender)? What third-party firewall (if any)? Were any of these
applications running in the background when you attempted to install IE8?
Has a Norton or McAfee application ever been installed on this machine
(e.g., a free-trial version that came preinstalled when you bought it)?

This problem is also affecting Automatic Updates as well as Windows
update,
both saying that I need to restart the pc to continue getting updates.

When was the last time you could successfully update manually via Windows
Update?
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002

PA Bear [MS MVP]

2009-06-07 06:29:28 UTC

Permalink

If I were in your shoes, I'm sure I'd feel the same way. That being said,
I'm pretty sure I'd could get you fully patched within an hour or two after
a clean install:

HOW TO get a computer running WinXP Gold (no Service Packs) fully patched
(after a clean install)
http://groups.google.com/group/microsoft.public.windowsupdate/msg/3f5afa8ed33e121c

HOW TO get a computer running WinXP SP1 or SP2 fully patched (after a clean
install)
http://groups.google.com/group/microsoft.public.windowsxp.general/msg/a066ae41add7dd2b

PS: Don't kill the messenger, please. I don't get any kicks from having to
post what I've posted in this thread.

Post by Enigma_the_ scorpio
As a matter of fact. I have ran the McAfee products removal tool a month or
so before I installed Avast (the subscription expired), and I ran it when
you asked me too, just in case the tool missed anything. I don't like the
whole wipe and reinstall fix, mostly because I'll have to download and
install sp3 and all the other critical updates on a dial-up connection,
but
if that's what I have to do, I'll do it. I just want to complete the
process of elimination for now, and make sure formatting is the only way
to
"correct" this problem.

Post by PA Bear [MS MVP]
[crossposted to Windows Update, IE General & IE6 newsgroups]
The fact that (a) you had not run the McAfee removal tool and (b) may not
have fully disabled all real-time system protections before (c) the first
install and/or (d) uninstall of IE8 may have screwed the pooch so badly
that the only way you'll be able to get IE8 installed (and get the
machine
fully-patched) now would be after a format & clean install of Windows.
NB: A Repair Install will not fix this and should NOT be attempted!

Post by Enigma_the_ scorpio

Post by PA Bear [MS MVP]

Post by Enigma_the_ scorpio
The last time I could manually install updates was 4/12, the date that I
initially downloaded IE8 from the windows update site.

And the above pretty much confirms my suspicions. If WinXP SP2 hasn't been
fully-patched since 12 Apr-09, there's no way I'd trust the machine's
security!
The above notwithstanding...
No-charge support for Internet Explorer 8 installation, set-up and usage
(only) is available via the phone based on your locale through 31 December
2009. Customers must be running Windows XP or Windows Vista in a non-domain
environment.
=> US & CA Residents: 1-866-234-6020
https://support.microsoft.com/oas/default.aspx?&prid=13043
NB: If WinXP SP3 isn't installed by July 2010, the machine will not be
offered any further critical security updates. Speaking of which, you
should also see...
About IE7 & IE8 and Windows XP Service Pack 3
http://blogs.msdn.com/ie/archive/2008/05/05/ie-and-xpsp3.aspx
Good luck!
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002

Post by Enigma_the_ scorpio
Still no luck. FYI, I was using IE8 RC1 before I tried to install IE8.
Here's a brief rundown of the last two months: I remember starting up IE
(after ie8 setup corrupted ie8 rc1) to see if it was ok, and it wasn't. I
couldn't tell whether it was ie7 or 8 rc1 honestly, but none of the toolbars
was visible. The bar that has the file, edit, options etc. was gone too, so
the only way I could close it was clicking the x button. So I
uninstalled
it
using the spuninst application found in the ie8 folder, and that rolled back
to ie7. However, I had to roll back to ie6 because some files that the ie8
utility needed to complete the rollback to ie7 was missing.
I tried a system restore and noticed that it did the trick, but there
was
a
windows defender update that au wanted me to install, and I foolishly
installed it anyway. It then oddly asked me to restart the computer, so I
did. After logging on, the problem came back. So because of that faulty
defender update, I uninstalled Defender and so far haven't reinstalled it,
and obviously, the problem persists to this day. Could a bad registry key
pertaining to that update (or for another update, such as Microsoft.net
framework 1.1 Service Pack 1) be causing the problem?

Post by PA Bear [MS MVP]
1. Download the McAfee Consumer Products Removal tool, saving it to your
desktop: http://service.mcafee.com/FAQDocument.aspx?id=TS100507
2. Double-click on the saved file (MCPR.EXE) to run the utility. Don't
touch your keyboard until the run completes.
Start > Run > (type in) services.msc > [OK]
Double-click Automatic Updates > Click on Stop
(Stopping the service will take a moment)
Start > Run > (type in) %windir%\SoftwareDistribution > [OK]
Open the Download folder and delete its contents
Close the window.
Start > Run > (type in) services.msc > [OK]
Double-click Automatic Updates > Click on Start
(Starting the service will take a moment)
6. Test updating manually via Windows Update: Select CUSTOM & scan; install
any critical security updates offered.
=> Do NOT install IE8! Uncheck it then hide it.
Assuming all is well...
=> Install IE8 manually, not via Windows Update/Automatic Updates!! =>
http://www.microsoft.com/windows/internet-explorer/worldwide-sites.aspx
(Again, save the download to your desktop then double-click on the saved
file when you're ready to install IE8.)
=> Uninstall all third-party toolbars (e.g., Google; Yahoo; Windows Live)
and third-party Windows Themes before installing IE8.
=> Close all open applications (i.e., anything with a taskbar icon) before
installing or uninstalling IE8.
=> I would strongly recommend disabling your anti-virus application and any
anti-spyware application's "system protections" (other than Defender's)
before installing (or uninstalling) an IE upgrade. If you're running a
third-party firewall, I would recommend disabling it and then enabling the
Windows Firewall before installing (or uninstalling) an IE upgrade.
=> Create a Restore Point manually before installing IE8. [Do NOT use
System Restore to remove/uninstall IE8; instead, see
http://support.microsoft.com/kb/957700. Then use the Restore Point prior
to reinstalling IE8 per these recommendations. Norton users will need to
see http://bertk.mvps.org/html/symantecdoc1.html.]
=> Reboot twice after installing or uninstalling IE8.
=> For best chance of success with IE8, make certain that your anti-virus
application, any anti-spyware applications (other than Defender), and your
third-party firewall (if any) are supported in IE8 Final before you decide
install it.
=> After installing IE8, check-in at Windows Update again, just in case.
No-charge support for Internet Explorer 8 installation, set-up and usage
(only) is available via the phone based on your locale through 31 December
2009. Customers must be running Windows XP or Windows Vista in a non-domain
environment.
=> US & CA Residents: 1-866-234-6020
https://support.microsoft.com/oas/default.aspx?&prid=13043 --
~PA Bear

Post by Enigma_the_ scorpio
Windows XP version 5.1.2600 build 2600 with Service pack 2, Avast free
edition 4.8, Malwarebytes Antispyware, and Spybot s&d, all of which
have
up
to date definitions and has found no infections. No third party firewalls
are installed. The only real-time scanner I had running was Avast, but the
virus scanner was "paused" when ie8 setup was running, so it was not
active. McAfee security suite version 10 was installed, but I uninstalled
it.
The last time I could manually install updates was 4/12, the date that I
initially downloaded IE8 from the windows update site.

Post by PA Bear [MS MVP]
[crosspost to IE General]
Please state your full Windows version (e.g., WinXP SP3; Vista x64 SP2)
when posting to this newsgroup.
What anti-virus application or security suite is installed and is your
subscription current? What anti-spyware applications (other than
Defender)? What third-party firewall (if any)? Were any of these
applications running in the background when you attempted to install IE8?
Has a Norton or McAfee application ever been installed on this machine
(e.g., a free-trial version that came preinstalled when you bought it)?

This problem is also affecting Automatic Updates as well as Windows
update,
both saying that I need to restart the pc to continue getting updates.

When was the last time you could successfully update manually via Windows
Update?
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002

Hey everyone,
For about 2 months, I have been searching for a solution for this problem
on both the Microsoft support page, and this web site, but so far I'm
having
no luck.
Internet Explorer will not install because of a program or update waiting
for the computer to restart. The problem is, there are no programs or
updates I installed along with Internet explorer 8 (from the Windows
Update
site), and this problem occured after the initial attempt from the windows
update site.
This problem is also affecting Automatic Updates as well as Windows
update,
both saying that I need to restart the pc to continue getting updates.
The
log for IE8 (ie8.log, found in %windir%) is below, I'm only showing the
most
recent attempt it logged. My pc stats are in my signature.
================================================================================
1.406: 2009/06/05 15:09:08.609 (local)
1.406: c:\814b91545b25072a6db8\update\update.exe (version 6.3.15.0)
1.609: Hotfix started with following command line: /quiet /norestart /er
/log:C:\WINDOWS
1.718: In Function GetReleaseSet, line 1211, RegOpenKeyEx failed with
error
0x2
1.718: In Function GetReleaseSet, line 1240, RegOpenKeyEx failed with
error
0x2
1.812: IECUSTOM: Scanning for proper registry permissions...
4.046: IECUSTOM: Scanning for proper registry permissions...
4.328: IECUSTOM: Scanning for proper registry permissions...
30.078: Internet Explorer 8 Setup encountered an error: The system must
be
restarted before installing the Internet Explorer 8, to allow some prior
file update operations to complete. (These operations were previously
scheduled by some other install or uninstall operation.)
32.343: The system must be restarted before installing the Internet
Explorer
8, to allow some prior file update operations to complete. (These
operations were previously scheduled by some other install or uninstall
operation.)
32.343: Update.exe extended error code = 0xf02a

OJ Simpson

2009-06-09 04:46:02 UTC

Permalink

Today I grew tired of my AVG finding every day a couple infections by
Vundo the trojan horse. To kick out the spyware, I downloaded
SuperAntiSpyware and ran it. It kicked out about 50 or so infected
files.

Now I can't run telnet, Firefox, Chrome, Safari, or AIM instant
msg'ing. The only browser I can use is IE.

The message i get when the machine bars me from running all the others
-- i downloaded Chrome and Safari specifically after Firefox failed --
is "application failed to start because msmhnlknkjf.dll could not be
found. Re-installing application may help."

those aren't the exact words, but that's the exact name of the
missing .dll. It doesn't turn up anywhere in google. I think it was
infected, and SuperAntiSpyware kicked it out.

What do I need to do to be able to start using those other
communication programs? i'd like to have telnet and Firefox back, at
least.

OJ Simpson

2009-06-09 04:50:08 UTC

Permalink

Here's a followup to elucidate a bit. I run an XP PC, btw.
The report by SuperAntiSpyware listed these as among the threat files:

Adware.Vundo/Variant-MPack
C:\WINDOWS\SYSTEM32\MSMHNLKNKFJ.DLL
C:\WINDOWS\SYSTEM32\MSMHNLKNKFJ.DLL

that's what's missing, the absence of which bars me from telnetting,
using Firefox, or AIM.

is there a way to obtain a "clean" version of this DLL? thanks

G. R. Woodring

2009-06-09 16:28:57 UTC

Permalink

You should include your version of Windows and service pack level when posting.
Also, you seem to have hijacked another thread and changed the subject line,
you should have started a new thread.

I have WindowsXP Home, SP3 and do not have that file on my system. It was
probably installed by the virus/trojan for its own use in accessing the
Internet. There is probably a registry entry that points to this file instead
of the correct Windows file. If you can find any references to this file in the
registry with regedit someone may be able to find what file that key _should_
point to.

WARNING: Editing the registry can render your system un-usable. If you are not
comfortable with regedit, find a trusted repair shop to do the work. If you do
it yourself make sure you have a full back-up, I like to have a drive image
available.

--
G. R. Woodring

Post by OJ Simpson
Here's a followup to elucidate a bit. I run an XP PC, btw.
Adware.Vundo/Variant-MPack
C:\WINDOWS\SYSTEM32\MSMHNLKNKFJ.DLL
C:\WINDOWS\SYSTEM32\MSMHNLKNKFJ.DLL
that's what's missing, the absence of which bars me from telnetting,
using Firefox, or AIM.
is there a way to obtain a "clean" version of this DLL? thanks

Enigma_the_ scorpio

2009-06-09 21:01:01 UTC

Permalink

OJ, your post has nothing to do with the problem I'm having, and quite
frankly, renaming my thread was very malicious of you, and if you didn't
know how to start your own thread, all you have to do is ask.
But I'll try and help you anyway.
Go to Start, and click on run. When the box appears, type in sfc /scannow.
Make sure you have your Windows xp cd handy. The Utility that appears will
scan the computer and make sure all important and required windows files are
intact. The virus corrupted files (and registry settings) required to surf
the net, This utility scans your computer and makes sure all of them are
intact and if they aren't, The correct files will be restored.
If that doesn't work, create your own thread and let us know.

About my problem (first post), if anyone has any new suggestions, please let
me know.
--
Dell Dimension 2400 PC
Windows xp version 2002 service pack 2 with windows defender and Mcafee
security center
Pentium 4 2.66 ghz processor
256mb of ram (PC2700)
40gb western digital hard drive

Post by G. R. Woodring
You should include your version of Windows and service pack level when posting.
Also, you seem to have hijacked another thread and changed the subject line,
you should have started a new thread.
I have WindowsXP Home, SP3 and do not have that file on my system. It was
probably installed by the virus/trojan for its own use in accessing the
Internet. There is probably a registry entry that points to this file instead
of the correct Windows file. If you can find any references to this file in the
registry with regedit someone may be able to find what file that key _should_
point to.
WARNING: Editing the registry can render your system un-usable. If you are not
comfortable with regedit, find a trusted repair shop to do the work. If you do
it yourself make sure you have a full back-up, I like to have a drive image
available.
--
G. R. Woodring

Enigma_the_ scorpio

2009-06-09 21:30:01 UTC

Permalink

Do you have a firewall installed? The Trojan might be coming from another
computer. Also try to reinstall Firefox, Telnet, etc.
--
Dell Dimension 2400 PC
Windows xp version 2002 service pack 2 with windows defender and Mcafee
security center
Pentium 4 2.66 ghz processor
256mb of ram (PC2700)
40gb western digital hard drive

Post by Enigma_the_ scorpio
OJ, your post has nothing to do with the problem I'm having, and quite
frankly, renaming my thread was very malicious of you, and if you didn't
know how to start your own thread, all you have to do is ask.
But I'll try and help you anyway.
Go to Start, and click on run. When the box appears, type in sfc /scannow.
Make sure you have your Windows xp cd handy. The Utility that appears will
scan the computer and make sure all important and required windows files are
intact. The virus corrupted files (and registry settings) required to surf
the net, This utility scans your computer and makes sure all of them are
intact and if they aren't, The correct files will be restored.
If that doesn't work, create your own thread and let us know.
About my problem (first post), if anyone has any new suggestions, please let
me know.
--
Dell Dimension 2400 PC
Windows xp version 2002 service pack 2 with windows defender and Mcafee
security center
Pentium 4 2.66 ghz processor
256mb of ram (PC2700)
40gb western digital hard drive

Enigma_the_ scorpio

2009-06-15 03:24:01 UTC

Permalink

My Problem has been solved! After searching on google for solutions, I came
across this web site that had the solution for me ->
http://www.pcreview.co.uk/forums/thread-174915.php .
When I found the registry keys for the subkeys, I looked at the second
subkey listed on the web site, and compared it to the one on my computer. I
noticed that the one on my pc was different. Discouraged but desperate, I
chose to use system restore to back up the registry, then change each of the
binary data values (in the subkeys) to "0". After that, I made sure the
"rebootrequired" key was gone, which it was, and I shut down the computer for
the night.
When I booted up this evening, I saw the yellow au icon on the system. I
rolled the mouse over the icon, and miraculously the pop-up bubble said,
"Downloading Updates, 0%". I think it worked! So I started the IE8 setup
utility I downloaded, and setup successfully finished without a hitch. And so
now, I'm using IE8 to send this reply and share the solution to all of you,
while using microsoft updates to update the computer. Success feels good...

Before anyone takes my advice and tries the same solution I did, I must urge
you to back up your registry using system restore or a reliable third-party
utility!! Thanks for reading.
--
Dell Dimension 2400 PC
Windows xp version 2002 service pack 2 with windows defender and Mcafee
security center
Pentium 4 2.66 ghz processor
256mb of ram (PC2700)
40gb western digital hard drive

Post by Enigma_the_ scorpio
Do you have a firewall installed? The Trojan might be coming from another
computer. Also try to reinstall Firefox, Telnet, etc.
--
Dell Dimension 2400 PC
Windows xp version 2002 service pack 2 with windows defender and Mcafee
security center
Pentium 4 2.66 ghz processor
256mb of ram (PC2700)
40gb western digital hard drive

Enigma_the_ scorpio

2009-06-15 03:24:01 UTC

Permalink

OJ Simpson

2009-07-15 01:15:05 UTC

Permalink

thank you all for your suggestions. I had a friendly tech at a former
employer wipe clean the hard drive and reinstall XP.

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