Internet Explorer wont work

[jack4545]

My daughter was using the computer and I don't know what she did but here is
the issue. Internet would not work at all anymore. I changed out my
wireless device and while I had an excellent connection I could not browse
anything. All other computers in the house worked fine. It is XP service
pack 2. I watched and packets were going back and forth. So I downloaded
IE7 and installed that and it still did not work. All of a sudden SP 3 was
there so I ran thatl Now I knew for sure that it was working, just not IE.
So I loaded firefox and that ran perfect. The other oddity is that my Itunes
no longer worked either. So there seems to be a corrupt file but how do I
find it?

[PA Bear [MS MVP]]

I would NOT have installed IE7 or WinXP SP3 with the machine in its current
state (although the fact that Automatic Updates is functional was a good
sign).

Chances are that you're seeing the affects of a hijackware infection.

1. See if you can download/run the MSRT manually:
http://www.microsoft.com/security/malwareremove/default.mspx

2. Run this online scan (in safe mode w/networking, if need be):
http://onecare.live.com/site/en-us/center/howsafe.htm

3. Run additional checks for hijackware, including posting your hijackthis
log to an appropriate forum.

Checking for/Help with Hijackware
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://aumha.net/viewtopic.php?t=5878
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://defendingyourmachine2.blogspot.com/
http://www.elephantboycomputers.com/page2.html#Removing_Malware

When all else fails, HijackThis v2.0.2
(http://aumha.org/downloads/hijackthis.exe) is the preferred tool to use (in
conjuction with some other utilities). HijackThis will NOT fix anything on
its own, but it will help you to both identify and remove any
hijackware/spyware with assistance from an expert. **Post your log to
http://spywarehammer.com/simplemachinesforum/index.php?board=10.0,
http://forums.spybot.info/forumdisplay.php?f=22,
http://aumha.net/viewforum.php?f=30, or another appropriate forum for review
by an expert in such matters, not here.**

If the procedures look too complex - and there is no shame in admitting this
isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

Post by jack4545
My daughter was using the computer and I don't know what she did but here is
the issue. Internet would not work at all anymore. I changed out my
wireless device and while I had an excellent connection I could not browse
anything. All other computers in the house worked fine. It is XP service
pack 2. I watched and packets were going back and forth. So I downloaded
IE7 and installed that and it still did not work. All of a sudden SP 3 was
there so I ran thatl Now I knew for sure that it was working, just not IE.
So I loaded firefox and that ran perfect. The other oddity is that my
Itunes no longer worked either. So there seems to be a corrupt file but
how do I find it?

[jack4545]

Thank you for the response, I did what you said and the software stated that
there was no infection... Somehow I think it is a dll issue. One time
trying to get it to work, I did get a dll error. Any ideas where to look in
that arena?

Thanks in advance

Post by PA Bear [MS MVP]
I would NOT have installed IE7 or WinXP SP3 with the machine in its current
state (although the fact that Automatic Updates is functional was a good
sign).
Chances are that you're seeing the affects of a hijackware infection.
http://www.microsoft.com/security/malwareremove/default.mspx
http://onecare.live.com/site/en-us/center/howsafe.htm
3. Run additional checks for hijackware, including posting your hijackthis
log to an appropriate forum.
Checking for/Help with Hijackware
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://aumha.net/viewtopic.php?t=5878
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://defendingyourmachine2.blogspot.com/
http://www.elephantboycomputers.com/page2.html#Removing_Malware
When all else fails, HijackThis v2.0.2
(http://aumha.org/downloads/hijackthis.exe) is the preferred tool to use (in
conjuction with some other utilities). HijackThis will NOT fix anything on
its own, but it will help you to both identify and remove any
hijackware/spyware with assistance from an expert. **Post your log to
http://spywarehammer.com/simplemachinesforum/index.php?board=10.0,
http://forums.spybot.info/forumdisplay.php?f=22,
http://aumha.net/viewforum.php?f=30, or another appropriate forum for review
by an expert in such matters, not here.**
If the procedures look too complex - and there is no shame in admitting this
isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

Post by jack4545
My daughter was using the computer and I don't know what she did but here is
the issue. Internet would not work at all anymore. I changed out my
wireless device and while I had an excellent connection I could not browse
anything. All other computers in the house worked fine. It is XP service
pack 2. I watched and packets were going back and forth. So I downloaded
IE7 and installed that and it still did not work. All of a sudden SP 3 was
there so I ran thatl Now I knew for sure that it was working, just not IE.
So I loaded firefox and that ran perfect. The other oddity is that my
Itunes no longer worked either. So there seems to be a corrupt file but
how do I find it?

[PA Bear [MS MVP]]

And Step #2 and #3...?

Post by jack4545
Thank you for the response, I did what you said and the software stated that
there was no infection... Somehow I think it is a dll issue. One time
trying to get it to work, I did get a dll error. Any ideas where to look in
that arena?
Thanks in advance

Post by PA Bear [MS MVP]
I would NOT have installed IE7 or WinXP SP3 with the machine in its current
state (although the fact that Automatic Updates is functional was a good
sign).
Chances are that you're seeing the affects of a hijackware infection.
http://www.microsoft.com/security/malwareremove/default.mspx
http://onecare.live.com/site/en-us/center/howsafe.htm
3. Run additional checks for hijackware, including posting your hijackthis
log to an appropriate forum.
Checking for/Help with Hijackware
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://aumha.net/viewtopic.php?t=5878
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://defendingyourmachine2.blogspot.com/
http://www.elephantboycomputers.com/page2.html#Removing_Malware
When all else fails, HijackThis v2.0.2
(http://aumha.org/downloads/hijackthis.exe) is the preferred tool to use
(in conjuction with some other utilities). HijackThis will NOT fix
anything on its own, but it will help you to both identify and remove any
hijackware/spyware with assistance from an expert. **Post your log to
http://spywarehammer.com/simplemachinesforum/index.php?board=10.0,
http://forums.spybot.info/forumdisplay.php?f=22,
http://aumha.net/viewforum.php?f=30, or another appropriate forum for
review by an expert in such matters, not here.**
If the procedures look too complex - and there is no shame in admitting
this isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

Post by jack4545
My daughter was using the computer and I don't know what she did but
here
is
the issue. Internet would not work at all anymore. I changed out my
wireless device and while I had an excellent connection I could not browse
anything. All other computers in the house worked fine. It is XP service
pack 2. I watched and packets were going back and forth. So I downloaded
IE7 and installed that and it still did not work. All of a sudden SP 3 was
there so I ran thatl Now I knew for sure that it was working, just not IE.
So I loaded firefox and that ran perfect. The other oddity is that my
Itunes no longer worked either. So there seems to be a corrupt file but
how do I find it?