How to repair or re-install Address Book

Discussion:

(too old to reply)

Oscar Wandel

2009-01-05 16:21:00 UTC

My system is Windows XP professionel. A conflict has appeared when I wanted
to send an email with an audio message included in the background in Outlook
Express 6.00.2900.5512 with the Address Book. Since then I can't open my
emails. Neither can I open my Address Book. I get the following error
messages in French: 1) Echec du chargement au Carnet d'adresses. Outlook
Express n'est pas configuré correctement. 2) Impossible d'ouvrir le Carnet
d'adresses. Le Carnet d'adresses n'est peut-être pas installé correctement.
3) Impossible de démarrer Outlook Express. Il n'est probablement pas
installé correctement (0x8004104F). I can receive emails in Outlook Express
but can't open them. I have downloaded a BETA version of IE 8 but this has
not helped me. I used to have IE 7. CAN SOMEBODY HELP ME?
thanks

--
Oscar

PA Bear [MS MVP]

2009-01-05 17:37:14 UTC

Permalink

[Crossposted to OE General & French-OE6 newsgroups]

Assuming MS Outlook (or MS Office) also installed:

• Do you have this Registry key?...

HKEY_CURRENT_USER\Software\Microsoft\WAB\WAB4

• If not, STOP; If so, is there a DWORD named UseOutlook (NB: no space) and
is its value set to 1 (one)?

• If not, STOP; If so, Address Book is configured to share contacts with
Outlook, even if you don't use it (can happen with the install of Office).
Change the value to 0 (zero), close REGEDIT & reboot: Address Book should be
available to you and all should be well. (If that DWORD is not present,
don't create it, and don't alter any other DWORD values.)

Note that any changes (additions, deletions, edits) made while sharing was
enabled will not be available (displayed) in Address Book when sharing is
disabled.

cf. Microsoft Outlook updates change the default mail handler to Microsoft
Outlook
http://www.oehelp.com/OETips.aspx#13
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

Post by Oscar Wandel
My system is Windows XP professionel. A conflict has appeared when I wanted
to send an email with an audio message included in the background in Outlook
Express 6.00.2900.5512 with the Address Book. Since then I can't open my
emails. Neither can I open my Address Book. I get the following error
messages in French: 1) Echec du chargement au Carnet d'adresses. Outlook
Express n'est pas configuré correctement. 2) Impossible d'ouvrir le Carnet
d'adresses. Le Carnet d'adresses n'est peut-être pas installé correctement.
3) Impossible de démarrer Outlook Express. Il n'est probablement pas
installé correctement (0x8004104F). I can receive emails in Outlook Express
but can't open them. I have downloaded a BETA version of IE 8 but this has
not helped me. I used to have IE 7. CAN SOMEBODY HELP ME?
thanks

Luc

2009-01-05 18:30:31 UTC

Permalink

PA Bear [MS MVP] a écrit...

Post by PA Bear [MS MVP]
[Crossposted to OE General & French-OE6 newsgroups]

[...]

Post by PA Bear [MS MVP]

Post by Oscar Wandel
My system is Windows XP professionel. A conflict has appeared when I wanted
to send an email with an audio message included in the background in Outlook
Express 6.00.2900.5512 with the Address Book. Since then I can't
open my emails. Neither can I open my Address Book. I get the
following error messages in French: 1) Echec du chargement au Carnet
d'adresses. Outlook Express n'est pas configuré correctement. 2)
Impossible d'ouvrir le Carnet d'adresses. Le Carnet d'adresses n'est
peut-être pas installé correctement.
3) Impossible de démarrer Outlook Express. Il n'est probablement pas
installé correctement (0x8004104F). I can receive emails in Outlook Express
but can't open them. I have downloaded a BETA version of IE 8 but
this has not helped me. I used to have IE 7. CAN SOMEBODY HELP ME?

Il semble que ton Carnet d'Adresses soit corrompu.
Inspire-toi de http://support.microsoft.com/kb/917288/fr pour tenter de
réparer le problème.

(Remarque : sur cette page traduite approximativement, remplace la ligne
C:\Documents and Settings\<utilisateur>\Desktop\backup.wab par
C:\Documents and Settings\<utilisateur>\Bureau\)

Post by PA Bear [MS MVP]

Post by Oscar Wandel
thanks

Padkoi

--
Cordialement,

Luc Burnouf [MVP]
http://www.faqoe.com/

adresse de réponse invalide
pour me joindre --> http://www.mailfusible.com/?ag7Yk2DXNg

PA Bear [MS MVP]

2009-01-05 18:44:11 UTC

Permalink

Post by Luc
PA Bear [MS MVP] a écrit...

Post by PA Bear [MS MVP]
[Crossposted to OE General & French-OE6 newsgroups]

[...]

Post by PA Bear [MS MVP]

Post by Oscar Wandel
My system is Windows XP professionel. A conflict has appeared when I wanted
to send an email with an audio message included in the background in Outlook
Express 6.00.2900.5512 with the Address Book. Since then I can't
open my emails. Neither can I open my Address Book. I get the
following error messages in French: 1) Echec du chargement au Carnet
d'adresses. Outlook Express n'est pas configuré correctement. 2)
Impossible d'ouvrir le Carnet d'adresses. Le Carnet d'adresses n'est
peut-être pas installé correctement.
3) Impossible de démarrer Outlook Express. Il n'est probablement pas
installé correctement (0x8004104F). I can receive emails in Outlook Express
but can't open them. I have downloaded a BETA version of IE 8 but
this has not helped me. I used to have IE 7. CAN SOMEBODY HELP ME?

Il semble que ton Carnet d'Adresses soit corrompu.
Inspire-toi de http://support.microsoft.com/kb/917288/fr pour tenter de
réparer le problème.
(Remarque : sur cette page traduite approximativement, remplace la ligne
C:\Documents and Settings\<utilisateur>\Desktop\backup.wab par
C:\Documents and Settings\<utilisateur>\Bureau\)

Si Oscar a WinXP SP3 (et c'est certain: 6.00.2900.5512), je douterais de que
MS06-016 pourrait avoir posé le problème, Luc.
==============
If Oscar is running WinXP SP3 (and he is), I'd doubt that MS06-016 could
have caused the problem, Luc.

--
~PA Bear

Luc

2009-01-05 19:52:11 UTC

Permalink

PA Bear [MS MVP] a écrit...

Post by PA Bear [MS MVP]

Post by Luc
PA Bear [MS MVP] a écrit...

Post by PA Bear [MS MVP]
[Crossposted to OE General & French-OE6 newsgroups]

[...]

Post by PA Bear [MS MVP]

Post by Oscar Wandel
My system is Windows XP professionel. A conflict has appeared when I wanted
to send an email with an audio message included in the background in Outlook
Express 6.00.2900.5512 with the Address Book. Since then I can't
open my emails. Neither can I open my Address Book. I get the
following error messages in French: 1) Echec du chargement au
Carnet d'adresses. Outlook Express n'est pas configuré
correctement. 2) Impossible d'ouvrir le Carnet d'adresses. Le
Carnet d'adresses n'est peut-être pas installé correctement.
3) Impossible de démarrer Outlook Express. Il n'est probablement
pas installé correctement (0x8004104F). I can receive emails in
Outlook Express
but can't open them. I have downloaded a BETA version of IE 8 but
this has not helped me. I used to have IE 7. CAN SOMEBODY HELP ME?

Il semble que ton Carnet d'Adresses soit corrompu.
Inspire-toi de http://support.microsoft.com/kb/917288/fr pour tenter
de réparer le problème.
(Remarque : sur cette page traduite approximativement, remplace la
ligne C:\Documents and Settings\<utilisateur>\Desktop\backup.wab par
C:\Documents and Settings\<utilisateur>\Bureau\)

Si Oscar a WinXP SP3 (et c'est certain: 6.00.2900.5512), je douterais
de que MS06-016 pourrait avoir posé le problème, Luc.
==============
If Oscar is running WinXP SP3 (and he is), I'd doubt that MS06-016
could have caused the problem, Luc.

Oui, j'aurais dû préciser que j'ai indiqué cette page uniquement pour la
procédure de réparation du Carnet d'adresses dont de suivre de l'item 2
jusqu'à l'tem 8.

--
Cordialement,

Luc Burnouf [MVP]
http://www.faqoe.com/

adresse de réponse invalide
pour me joindre --> http://www.mailfusible.com/?ag7Yk2DXNg

Oscar Wandel

2009-01-05 21:22:53 UTC

Permalink

Thanks for your reply PA Bear

MS Office is installed but not MS Outlook.
I have the Registry key: HKEY_CURRENT_USER\Software\Microsoft\WAB\WAB4
but not a DWORD named UseOutlook
I have four files in WAB4:
Name: ab (par défaut) type: REG_SZ Données: (valeur
non définie)
FirstRun REG_DWORD 0x00000001
(1)
OlkContactRefresh REG_DWORD 0x00000000 (0)
OlkFolderRefresh REG_DWORD 0x00000000 (0)

THANKS
Oscar

PA Bear [MS MVP]

2009-01-05 23:16:48 UTC

Permalink

Oscar, please Reply To this post, quote my entire message, and answer my
questions below by number.

NB: Please continue the crosspost to all three (3) newsgroups; i.e.,
microsoft.public.windows.inetexplorer.ie6.browser,
microsoft.public.fr.outlookexpress6, microsoft.public.outlookexpress.general

1. I would recommend that you uninstall IE8 Beta 2 and reboot twice before
proceeding any further. Yes, I understand you had this problem before you
installed IE8 Beta 2 but its presence is only confusing and complicating
matters. Uninstalling IE8 Beta 2 should automatically restore IE7.

How to uninstall Internet Explorer 8 Beta 2
http://support.microsoft.com/kb/957700/

NB: Your anti-virus application and any anti-spyware applications should be
disabled BEFORE you uninstall IE8 Beta 2. If you are running a third-party
firewall, disable it and then enable the Windows Firewall BEFORE
uninstalling IE8 Beta 2.

2. Which was installed first, IE7 or WinXP SP3?

3. What anti-virus application or security suite is installed and is your
subscription current? What anti-spyware applications (other than Defender)?
What third-party firewall (if any)? Were any of these applications running
in the background when you installed IE7 or WinXP SP3?

4a. Has a Norton or McAfee application ever been installed on the machine
(e.g., a free-trial version which was preinstalled when you purchased the
machine)?

4b. If a Norton or McAfee application is installed now, did you upgrade to
this application and version (e.g., from Norton Internet Security 2007 to
Norton 360 2009)?
--
~PA Bear

Post by Oscar Wandel
Thanks for your reply PA Bear
MS Office is installed but not MS Outlook.
I have the Registry key: HKEY_CURRENT_USER\Software\Microsoft\WAB\WAB4
but not a DWORD named UseOutlook
Name: ab (par défaut) type: REG_SZ Données: (valeur
non définie)
FirstRun REG_DWORD 0x00000001
(1)
OlkContactRefresh REG_DWORD 0x00000000 (0)
OlkFolderRefresh REG_DWORD 0x00000000 (0)

<paste>

Post by Oscar Wandel
[Crossposted to OE General & French-OE6 newsgroups]
• Do you have this Registry key?...
HKEY_CURRENT_USER\Software\Microsoft\WAB\WAB4
• If not, STOP; If so, is there a DWORD named UseOutlook (NB: no space)
and
is its value set to 1 (one)?
• If not, STOP; If so, Address Book is configured to share contacts with
Outlook, even if you don't use it (can happen with the install of Office).
Change the value to 0 (zero), close REGEDIT & reboot: Address Book should
be
available to you and all should be well. (If that DWORD is not present,
don't create it, and don't alter any other DWORD values.)
Note that any changes (additions, deletions, edits) made while sharing was
enabled will not be available (displayed) in Address Book when sharing is
disabled.
cf. Microsoft Outlook updates change the default mail handler to Microsoft
Outlook
http://www.oehelp.com/OETips.aspx#13

Post by Oscar Wandel
My system is Windows XP professionel. A conflict has appeared when I
wanted
to send an email with an audio message included in the background in
Outlook
Express 6.00.2900.5512 with the Address Book. Since then I can't open my
emails. Neither can I open my Address Book. I get the following error
messages in French: 1) Echec du chargement au Carnet d'adresses. Outlook
Express n'est pas configuré correctement. 2) Impossible d'ouvrir le
Carnet
d'adresses. Le Carnet d'adresses n'est peut-être pas installé
correctement.
3) Impossible de démarrer Outlook Express. Il n'est probablement pas
installé correctement (0x8004104F). I can receive emails in Outlook
Express
but can't open them. I have downloaded a BETA version of IE 8 but this
has
not helped me. I used to have IE 7. CAN SOMEBODY HELP ME?
thanks

Oscar Wandel

2009-01-11 16:41:14 UTC

Permalink

Thanks for your reply PA Bear

1. Before I uninstall IE8 Beta 2 I want to reply your NB: I have installed
with CD Norton 360 Version 2.5.0.5. with its Firewall enabled. I am not
running a third-party firewall. Windows Firewall is actualy disabled
(C:\i386)

2. I beleave IE7 and WinXP SP3 were preinstalled when I bought my PC in May
2008.

3. Norton 360 and my subscription is current. No third-party firewall. No
IE7 and WinXP3 I beleave were preinstalled.

4a. Yes a McAfee application was preinstalled when I bought the PC but I
uninstalled it right away before installing Norton 360.

4b. Yes I updated Norton 360 ones from their web site.

Thanks and regards
Oscar

Post by PA Bear [MS MVP]
Oscar, please Reply To this post, quote my entire message, and answer my
questions below by number.
NB: Please continue the crosspost to all three (3) newsgroups; i.e.,
microsoft.public.windows.inetexplorer.ie6.browser,
microsoft.public.fr.outlookexpress6,
microsoft.public.outlookexpress.general
1. I would recommend that you uninstall IE8 Beta 2 and reboot twice before
proceeding any further. Yes, I understand you had this problem before you
installed IE8 Beta 2 but its presence is only confusing and complicating
matters. Uninstalling IE8 Beta 2 should automatically restore IE7.
How to uninstall Internet Explorer 8 Beta 2
http://support.microsoft.com/kb/957700/
NB: Your anti-virus application and any anti-spyware applications should
be disabled BEFORE you uninstall IE8 Beta 2. If you are running a
third-party firewall, disable it and then enable the Windows Firewall
BEFORE uninstalling IE8 Beta 2.
2. Which was installed first, IE7 or WinXP SP3?
3. What anti-virus application or security suite is installed and is your
subscription current? What anti-spyware applications (other than
Defender)? What third-party firewall (if any)? Were any of these
applications running in the background when you installed IE7 or WinXP
SP3?
4a. Has a Norton or McAfee application ever been installed on the machine
(e.g., a free-trial version which was preinstalled when you purchased the
machine)?
4b. If a Norton or McAfee application is installed now, did you upgrade to
this application and version (e.g., from Norton Internet Security 2007 to
Norton 360 2009)?
--
~PA Bear

<paste>

Post by Oscar Wandel
[Crossposted to OE General & French-OE6 newsgroups]
. Do you have this Registry key?...
HKEY_CURRENT_USER\Software\Microsoft\WAB\WAB4
. If not, STOP; If so, is there a DWORD named UseOutlook (NB: no space)
and
is its value set to 1 (one)?
. If not, STOP; If so, Address Book is configured to share contacts with
Outlook, even if you don't use it (can happen with the install of Office).
Change the value to 0 (zero), close REGEDIT & reboot: Address Book should
be
available to you and all should be well. (If that DWORD is not present,
don't create it, and don't alter any other DWORD values.)
Note that any changes (additions, deletions, edits) made while sharing was
enabled will not be available (displayed) in Address Book when sharing is
disabled.
cf. Microsoft Outlook updates change the default mail handler to Microsoft
Outlook
http://www.oehelp.com/OETips.aspx#13

Post by Oscar Wandel
My system is Windows XP professionel. A conflict has appeared when I
wanted
to send an email with an audio message included in the background in
Outlook
Express 6.00.2900.5512 with the Address Book. Since then I can't open my
emails. Neither can I open my Address Book. I get the following error
messages in French: 1) Echec du chargement au Carnet d'adresses. Outlook
Express n'est pas configuré correctement. 2) Impossible d'ouvrir le
Carnet
d'adresses. Le Carnet d'adresses n'est peut-être pas installé
correctement.
3) Impossible de démarrer Outlook Express. Il n'est probablement pas
installé correctement (0x8004104F). I can receive emails in Outlook
Express
but can't open them. I have downloaded a BETA version of IE 8 but this
has
not helped me. I used to have IE 7. CAN SOMEBODY HELP ME?
thanks

PA Bear [MS MVP]

2009-01-11 22:07:10 UTC

Permalink

[Norton 360 includes the Norton Personal Firewall (NPF), Oscar. It is
considered a "third-party firewall."]

I will assume you've already uninstalled IE8 Beta 2.

Background: McAfee and Norton applications are well-known for not
uninstalling cleanly and for not upgrading cleanly. Your problems could be
related to the fact that (a) the McAfee application which came preinstalled
on your machine did not uninstall cleanly and (b) the Norton 360 upgrade was
flawed.

===============================
[You will want to print the following instructions for offline reference.]
===============================

1. Download the Norton Removal Tool, saving it to your desktop:
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039

2. After making certain you have a copy of your Product Key, uninstall all
Norton software (including LiveUpdate) via Add/Remove Programs.

3. IMPORTANT! => Enable the Windows Firewall.

NB: You're "working without a net" now: Don't to ANYTHING else online (e.g.,
browsing; reading email; chatting) except ______________ below until your
anti-virus application has been installed and fully updated!

4a. Double-click on the file you saved in #1 above to run the Norton Removal
Tool.

4b. IMPORTANT! Reboot two times.

5a. Download & run the McAfee Consumer Products Removal Tool; see Step #2
here: http://service.mcafee.com/FAQDocument.aspx?lc=1033&id=TS100507

5b. IMPORTANT! Reboot two more times after running the McAfee Consumer
Products Removal Tool tool.

6. Using your Product ID, reinstall Norton 360.

NB: I would recommend that you do NOT install any Norton Add-ons yet.

7. Reboot.

8. Disable (a) the email scanning and the (b) MS Office Documents scanning
"Real Time Protections" in Norton AntiVirus.

Now see if the Outlook Express issues persist.
--
~PA Bear

Post by Oscar Wandel
Thanks for your reply PA Bear
1. Before I uninstall IE8 Beta 2 I want to reply your NB: I have installed
with CD Norton 360 Version 2.5.0.5. with its Firewall enabled. I am not
running a third-party firewall. Windows Firewall is actualy disabled
(C:\i386)
2. I beleave IE7 and WinXP SP3 were preinstalled when I bought my PC in May
2008.
3. Norton 360 and my subscription is current. No third-party firewall. No
IE7 and WinXP3 I beleave were preinstalled.
4a. Yes a McAfee application was preinstalled when I bought the PC but I
uninstalled it right away before installing Norton 360.
4b. Yes I updated Norton 360 ones from their web site.
Thanks and regards
Oscar

<paste>

Post by Oscar Wandel
My system is Windows XP professionel. A conflict has appeared when I
wanted
to send an email with an audio message included in the background in
Outlook
Express 6.00.2900.5512 with the Address Book. Since then I can't open my
emails. Neither can I open my Address Book. I get the following error
messages in French: 1) Echec du chargement au Carnet d'adresses. Outlook
Express n'est pas configuré correctement. 2) Impossible d'ouvrir le
Carnet
d'adresses. Le Carnet d'adresses n'est peut-être pas installé
correctement.
3) Impossible de démarrer Outlook Express. Il n'est probablement pas
installé correctement (0x8004104F). I can receive emails in Outlook
Express
but can't open them. I have downloaded a BETA version of IE 8 but this
has
not helped me. I used to have IE 7. CAN SOMEBODY HELP ME?
thanks

Oscar Wandel

2009-01-16 22:15:53 UTC

Permalink

Thanks for your reply PA Bear

the point 5a could not be execuded: the web site page said An Error Occurred
and in the tab: Unexpected Error
otherwise all points up to 8 were done.
I sorry to say that Outlook Express issues persist.
Thanks and regards
Oscar

Post by PA Bear [MS MVP]
[Norton 360 includes the Norton Personal Firewall (NPF), Oscar. It is
considered a "third-party firewall."]
I will assume you've already uninstalled IE8 Beta 2.
Background: McAfee and Norton applications are well-known for not
uninstalling cleanly and for not upgrading cleanly. Your problems could
be related to the fact that (a) the McAfee application which came
preinstalled on your machine did not uninstall cleanly and (b) the Norton
360 upgrade was flawed.
===============================
[You will want to print the following instructions for offline reference.]
===============================
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039
2. After making certain you have a copy of your Product Key, uninstall all
Norton software (including LiveUpdate) via Add/Remove Programs.
3. IMPORTANT! => Enable the Windows Firewall.
NB: You're "working without a net" now: Don't to ANYTHING else online
(e.g., browsing; reading email; chatting) except ______________ below
until your anti-virus application has been installed and fully updated!
4a. Double-click on the file you saved in #1 above to run the Norton
Removal Tool.
4b. IMPORTANT! Reboot two times.
5a. Download & run the McAfee Consumer Products Removal Tool; see Step #2
here: http://service.mcafee.com/FAQDocument.aspx?lc=1033&id=TS100507
5b. IMPORTANT! Reboot two more times after running the McAfee Consumer
Products Removal Tool tool.
6. Using your Product ID, reinstall Norton 360.
NB: I would recommend that you do NOT install any Norton Add-ons yet.
7. Reboot.
8. Disable (a) the email scanning and the (b) MS Office Documents scanning
"Real Time Protections" in Norton AntiVirus.
Now see if the Outlook Express issues persist.
--
~PA Bear

Post by Oscar Wandel
Thanks for your reply PA Bear
MS Office is installed but not MS Outlook.
I have the Registry key: HKEY_CURRENT_USER\Software\Microsoft\WAB\WAB4
but not a DWORD named UseOutlook
Name: ab (par défaut) type: REG_SZ Données: (valeur
non définie)
FirstRun REG_DWORD
0x00000001
(1)
OlkContactRefresh REG_DWORD 0x00000000 (0)
OlkFolderRefresh REG_DWORD 0x00000000 (0)

<paste>

Post by Oscar Wandel
My system is Windows XP professionel. A conflict has appeared when I
wanted
to send an email with an audio message included in the background in
Outlook
Express 6.00.2900.5512 with the Address Book. Since then I can't open my
emails. Neither can I open my Address Book. I get the following error
messages in French: 1) Echec du chargement au Carnet d'adresses. Outlook
Express n'est pas configuré correctement. 2) Impossible d'ouvrir le
Carnet
d'adresses. Le Carnet d'adresses n'est peut-être pas installé
correctement.
3) Impossible de démarrer Outlook Express. Il n'est probablement pas
installé correctement (0x8004104F). I can receive emails in Outlook
Express
but can't open them. I have downloaded a BETA version of IE 8 but this
has
not helped me. I used to have IE 7. CAN SOMEBODY HELP ME?
thanks

PA Bear [MS MVP]

2009-01-16 23:48:56 UTC

Permalink

I don't understand. You could not and still cannot open your browser to
http://service.mcafee.com/FAQDocument.aspx?lc=1033&id=TS100507 ??

Post by Oscar Wandel
Thanks for your reply PA Bear
the point 5a could not be execuded: the web site page said An Error Occurred
and in the tab: Unexpected Error
otherwise all points up to 8 were done.
I sorry to say that Outlook Express issues persist.

Post by PA Bear [MS MVP]
Oscar, please Reply To this post, quote my entire message, and answer my
questions below by number.
NB: Please continue the crosspost to all three (3) newsgroups; i.e.,
microsoft.public.windows.inetexplorer.ie6.browser,
microsoft.public.fr.outlookexpress6,
microsoft.public.outlookexpress.general
1. I would recommend that you uninstall IE8 Beta 2 and reboot twice before
proceeding any further. Yes, I understand you had this problem before you
installed IE8 Beta 2 but its presence is only confusing and
complicating
matters. Uninstalling IE8 Beta 2 should automatically restore IE7.
How to uninstall Internet Explorer 8 Beta 2
http://support.microsoft.com/kb/957700/
NB: Your anti-virus application and any anti-spyware applications should
be disabled BEFORE you uninstall IE8 Beta 2. If you are running a
third-party firewall, disable it and then enable the Windows Firewall
BEFORE uninstalling IE8 Beta 2.
2. Which was installed first, IE7 or WinXP SP3?
3. What anti-virus application or security suite is installed and is your
subscription current? What anti-spyware applications (other than
Defender)? What third-party firewall (if any)? Were any of these
applications running in the background when you installed IE7 or WinXP
SP3?
4a. Has a Norton or McAfee application ever been installed on the machine
(e.g., a free-trial version which was preinstalled when you purchased the
machine)?
4b. If a Norton or McAfee application is installed now, did you upgrade to
this application and version (e.g., from Norton Internet Security 2007 to
Norton 360 2009)?
--
~PA Bear

Post by Oscar Wandel
Thanks for your reply PA Bear
MS Office is installed but not MS Outlook.
I have the Registry key: HKEY_CURRENT_USER\Software\Microsoft\WAB\WAB4
but not a DWORD named UseOutlook
Name: ab (par défaut) type: REG_SZ Données: (valeur
non définie)
FirstRun REG_DWORD
0x00000001
(1)
OlkContactRefresh REG_DWORD 0x00000000 (0)
OlkFolderRefresh REG_DWORD 0x00000000 (0)

<paste>

Post by Oscar Wandel
My system is Windows XP professionel. A conflict has appeared when I
wanted
to send an email with an audio message included in the background in
Outlook
Express 6.00.2900.5512 with the Address Book. Since then I can't open my
emails. Neither can I open my Address Book. I get the following error
messages in French: 1) Echec du chargement au Carnet d'adresses. Outlook
Express n'est pas configuré correctement. 2) Impossible d'ouvrir le
Carnet
d'adresses. Le Carnet d'adresses n'est peut-être pas installé
correctement.
3) Impossible de démarrer Outlook Express. Il n'est probablement pas
installé correctement (0x8004104F). I can receive emails in Outlook
Express
but can't open them. I have downloaded a BETA version of IE 8 but this
has
not helped me. I used to have IE 7. CAN SOMEBODY HELP ME?
thanks

Oscar Wandel

2009-01-20 10:48:42 UTC

Permalink

I still cannot open my browser to
http://service.mcafee.com/FAQDocument.aspx?lc=1033&id=TS100507
On Mc.Afee's web site I read that this page has got ptoblems!!!
Oscar

Post by PA Bear [MS MVP]
I don't understand. You could not and still cannot open your browser to
http://service.mcafee.com/FAQDocument.aspx?lc=1033&id=TS100507 ??

Post by PA Bear [MS MVP]
Oscar, please Reply To this post, quote my entire message, and answer my
questions below by number.
NB: Please continue the crosspost to all three (3) newsgroups; i.e.,
microsoft.public.windows.inetexplorer.ie6.browser,
microsoft.public.fr.outlookexpress6,
microsoft.public.outlookexpress.general
1. I would recommend that you uninstall IE8 Beta 2 and reboot twice before
proceeding any further. Yes, I understand you had this problem before you
installed IE8 Beta 2 but its presence is only confusing and complicating
matters. Uninstalling IE8 Beta 2 should automatically restore IE7.
How to uninstall Internet Explorer 8 Beta 2
http://support.microsoft.com/kb/957700/
NB: Your anti-virus application and any anti-spyware applications should
be disabled BEFORE you uninstall IE8 Beta 2. If you are running a
third-party firewall, disable it and then enable the Windows Firewall
BEFORE uninstalling IE8 Beta 2.
2. Which was installed first, IE7 or WinXP SP3?
3. What anti-virus application or security suite is installed and is your
subscription current? What anti-spyware applications (other than
Defender)? What third-party firewall (if any)? Were any of these
applications running in the background when you installed IE7 or WinXP
SP3?
4a. Has a Norton or McAfee application ever been installed on the machine
(e.g., a free-trial version which was preinstalled when you purchased the
machine)?
4b. If a Norton or McAfee application is installed now, did you
upgrade
to
this application and version (e.g., from Norton Internet Security 2007 to
Norton 360 2009)?
--
~PA Bear

Post by Oscar Wandel
Thanks for your reply PA Bear
MS Office is installed but not MS Outlook.
HKEY_CURRENT_USER\Software\Microsoft\WAB\WAB4
but not a DWORD named UseOutlook
Name: ab (par défaut) type: REG_SZ Données: (valeur
non définie)
FirstRun REG_DWORD
0x00000001
(1)
OlkContactRefresh REG_DWORD 0x00000000 (0)
OlkFolderRefresh REG_DWORD 0x00000000 (0)

<paste>

Post by Oscar Wandel
[Crossposted to OE General & French-OE6 newsgroups]
. Do you have this Registry key?...
HKEY_CURRENT_USER\Software\Microsoft\WAB\WAB4
. If not, STOP; If so, is there a DWORD named UseOutlook (NB: no space)
and
is its value set to 1 (one)?
. If not, STOP; If so, Address Book is configured to share contacts with
Outlook, even if you don't use it (can happen with the install of Office).
Change the value to 0 (zero), close REGEDIT & reboot: Address Book should
be
available to you and all should be well. (If that DWORD is not present,
don't create it, and don't alter any other DWORD values.)
Note that any changes (additions, deletions, edits) made while
sharing
was
enabled will not be available (displayed) in Address Book when
sharing
is
disabled.
cf. Microsoft Outlook updates change the default mail handler to Microsoft
Outlook
http://www.oehelp.com/OETips.aspx#13

Post by Oscar Wandel
My system is Windows XP professionel. A conflict has appeared when I
wanted
to send an email with an audio message included in the background in
Outlook
Express 6.00.2900.5512 with the Address Book. Since then I can't
open
my
emails. Neither can I open my Address Book. I get the following error
messages in French: 1) Echec du chargement au Carnet d'adresses. Outlook
Express n'est pas configuré correctement. 2) Impossible d'ouvrir le
Carnet
d'adresses. Le Carnet d'adresses n'est peut-être pas installé
correctement.
3) Impossible de démarrer Outlook Express. Il n'est probablement pas
installé correctement (0x8004104F). I can receive emails in Outlook
Express
but can't open them. I have downloaded a BETA version of IE 8 but this
has
not helped me. I used to have IE 7. CAN SOMEBODY HELP ME?
thanks

PA Bear [MS MVP]

2009-01-20 22:02:12 UTC

Permalink

Try this one instead: http://service.mcafee.com/FAQDocument.aspx?id=TS100507

Post by Oscar Wandel
I still cannot open my browser to
http://service.mcafee.com/FAQDocument.aspx?lc=1033&id=TS100507 On
Mc.Afee's web site I read that this page has got ptoblems!!!
Oscar

Post by PA Bear [MS MVP]
I don't understand. You could not and still cannot open your browser to
http://service.mcafee.com/FAQDocument.aspx?lc=1033&id=TS100507 ??

Post by Oscar Wandel
Thanks for your reply PA Bear
1. Before I uninstall IE8 Beta 2 I want to reply your NB: I have installed
with CD Norton 360 Version 2.5.0.5. with its Firewall enabled. I am not
running a third-party firewall. Windows Firewall is actualy disabled
(C:\i386)
2. I beleave IE7 and WinXP SP3 were preinstalled when I bought my PC
in
May
2008.
3. Norton 360 and my subscription is current. No third-party firewall. No
IE7 and WinXP3 I beleave were preinstalled.
4a. Yes a McAfee application was preinstalled when I bought the PC but I
uninstalled it right away before installing Norton 360.
4b. Yes I updated Norton 360 ones from their web site.
Thanks and regards
Oscar

Post by PA Bear [MS MVP]
Oscar, please Reply To this post, quote my entire message, and answer my
questions below by number.
NB: Please continue the crosspost to all three (3) newsgroups; i.e.,
microsoft.public.windows.inetexplorer.ie6.browser,
microsoft.public.fr.outlookexpress6,
microsoft.public.outlookexpress.general
1. I would recommend that you uninstall IE8 Beta 2 and reboot twice before
proceeding any further. Yes, I understand you had this problem
before
you
installed IE8 Beta 2 but its presence is only confusing and complicating
matters. Uninstalling IE8 Beta 2 should automatically restore IE7.
How to uninstall Internet Explorer 8 Beta 2
http://support.microsoft.com/kb/957700/
NB: Your anti-virus application and any anti-spyware applications should
be disabled BEFORE you uninstall IE8 Beta 2. If you are running a
third-party firewall, disable it and then enable the Windows Firewall
BEFORE uninstalling IE8 Beta 2.
2. Which was installed first, IE7 or WinXP SP3?
3. What anti-virus application or security suite is installed and is your
subscription current? What anti-spyware applications (other than
Defender)? What third-party firewall (if any)? Were any of these
applications running in the background when you installed IE7 or WinXP
SP3?
4a. Has a Norton or McAfee application ever been installed on the machine
(e.g., a free-trial version which was preinstalled when you purchased the
machine)?
4b. If a Norton or McAfee application is installed now, did you
upgrade
to
this application and version (e.g., from Norton Internet Security
2007
to
Norton 360 2009)?
--
~PA Bear

<paste>

Post by Oscar Wandel
[Crossposted to OE General & French-OE6 newsgroups]
. Do you have this Registry key?...
HKEY_CURRENT_USER\Software\Microsoft\WAB\WAB4
. If not, STOP; If so, is there a DWORD named UseOutlook (NB: no space)
and
is its value set to 1 (one)?
. If not, STOP; If so, Address Book is configured to share contacts with
Outlook, even if you don't use it (can happen with the install of Office).
Change the value to 0 (zero), close REGEDIT & reboot: Address Book should
be
available to you and all should be well. (If that DWORD is not present,
don't create it, and don't alter any other DWORD values.)
Note that any changes (additions, deletions, edits) made while
sharing
was
enabled will not be available (displayed) in Address Book when
sharing
is
disabled.
cf. Microsoft Outlook updates change the default mail handler to Microsoft
Outlook
http://www.oehelp.com/OETips.aspx#13

Post by Oscar Wandel
My system is Windows XP professionel. A conflict has appeared when I
wanted
to send an email with an audio message included in the background in
Outlook
Express 6.00.2900.5512 with the Address Book. Since then I can't
open
my
emails. Neither can I open my Address Book. I get the following error
messages in French: 1) Echec du chargement au Carnet d'adresses. Outlook
Express n'est pas configuré correctement. 2) Impossible d'ouvrir le
Carnet
d'adresses. Le Carnet d'adresses n'est peut-être pas installé
correctement.
3) Impossible de démarrer Outlook Express. Il n'est probablement pas
installé correctement (0x8004104F). I can receive emails in Outlook
Express
but can't open them. I have downloaded a BETA version of IE 8 but this
has
not helped me. I used to have IE 7. CAN SOMEBODY HELP ME?
thanks

Oscar Wandel

2009-01-05 21:31:31 UTC

Permalink

Sécurité cumulative 911567 n'existe pas dans mes programmes. L'utilitaire
Spuninst.exe non plus. Je posède Windows XP Service Pack3

--
Oscar