1. Download the McAfee Consumer Products Removal Tool, saving it to your
2. Close all open applications (anything with an icon on the taskbar) then
double-click on the saved file to run the tool. Don't touch/use the
computer until the process finishes.
3. Reboot.
4. Make certain that either the Norton Firewall is enabled or the Windows
Firewall is enabled (one, not both).
Post by lizHi. My os version is XP sp3. Norton 360 was installed when the problem
began, and I uninstalled McAffee when prompted during the Norton install.
I think McAfee Security Center was running in the backround when I first
installed IE8.
McAfee wasn't expired (it was aol version, I think, which is free) but the
McAfee Security Center expired April 3, 2009, (which was a paid version).
I'm not sure what you mean by "consumer version uninstall, but when I first
ran the Norton 360, Norton prompted me to unistall McAfee before it could
completely install, followed by a screen from McAfee (I think) which
assisted with the uninstall.
I'm not sure if the Norton is patched or not but I can't run Live update due
to the lack of internet connection, but I'm sure Live update ran before this
problem occurred.
I don't remember which application (Norton or McAfee) was preinstalled back
in 2003.
Thanks
Post by PA Bear [MS MVP][Crosspost to IE General]
Thread history
http://groups.google.com/group/microsoft.public.windows.inetexplorer.ie6.browser/browse_frm/thread/44618285ce2e4bfb/046e322967922cd9#046e322967922cd9
Please state your full Windows version (e.g., WinXP SP3). Is the computer
still running IE8?
Was the McAfee application or N360 installed when the problem first started?
Was the McAfee application or N360 running in the background when you
installed IE8?
What was the name & version (if you know) of the McAfee application (e.g.,
McAfee Security Center; McAfee VIrusScan Plus; McAfee Internet Security)?
Was your McAfee subscription still current when you installed N360 or had
it expired?
Did you download/run the McAfee Consumer Products Removal Tool before you
installed N360?
Is N360 fully-patched via Live Update? Can you even use LiveUpdate?
Did a McAfee or Norton application come preinstalled on the machine when
you bought it back in 2003?
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002
Post by lizThank you both for replying. I'm running Norton 360 on my computer for the
past month or so, before that I ran McAffee. I'm not sure how I could
download anything that isn't already installed on my computer, as was IE7.
Because I can't get an internet connection. I do have some recovery boot
discs which I created about a month ago before all this trouble started.
Should I try this, and how do I do this?
Thanks
Post by PA Bear [MS MVP][If the system's already compromised, how will you know Avast or any other
AV app has installed properly, is fully updated, and is working properly?
What about the AV app already has installed? Was it running in the
background when she installed and/or uninstalled IE8?]
Post by KajaHi Liz, hmmm very strange about the number 33 on your destktop. I think
your system has been compromised. Dont' freak out there may still be hope
yet. What anti virus software do you have? I would strongly reccommend
you
go to http://www.avast.com and download and install the free trial.
Then
do a full thourugh virus scan. That will catch any viruses and and then
you have the option to lock them away in a quarantine chest. Although
some
viruses are so nasty you may want to have it professional fixed which
means
you will have to shell out money. There is also the possibility you have
spyware and or malware. Go to htttp://www.spywareterminator.com and when
you download your computer save it to the desktop. Then click the icon
install it and run it. Run a full scan. Do you have kids? Now the reason
I ask is kids are notorious for going to shady sites that can cause this
kind of infection and they can hide their tracks. So if you do you may
want to consider monitering their web use and talking to them.
Anybody
else got any ideas?
kaja
Post by lizI had IE8 but I uninstalled it and reinstalled IE7 thinking that the
problem was the software version. After reinstall, I tried what you
said,
but no luck, when I right-click on IE there is no response at all.
Also
there is something that I noticed on my desktop at the time of this
trouble. Most of the icons on my desktop suddenly have a little blue box
with a number (I think 33) inside, on them. I've never seen or heard of
anything like this before, and I don't know what caused then to suddenly
appear like that, whatever it is, it probably has something to do with
the
trouble I'm having with my computer. Have you ever heard of anything
like
this?
Thanks.
Post by Kajaoh interesting there is no icon on your desktop because when IE installs
it automatically puts one there. So let us do some things. first let
us
verify you have IE. go to start, contol panel, add/remove prgrams.
A
list will generate of all the programs on your computer. see if you
have
IE and what version. Scroll down the whole list and look. Next go to
start and you should see IE listed there. right click it select
send
to
and create desktop shortcut. Now you know you have IE and you have a
shortcut icon. now click the shortcu ticon to open. if that fails
right
click it and click run, open or open home page. Let me know if this
resolves things
Kaja
Post by lizHi Kayla,
Thank you for your quick reply and offer of help. I'm new to these
newsgroups and I think I might have accidentally sent a blank
reply,
if
so, I apologize, I'm just learning this.
Anyway, I installed IE8 a few weeks ago, before I installed the new
memory last week, it worked fine, as did the IE7 and also after I
installed the two memory modules (1 GB each) which greatly improved the
speed and performence. But a couple of days ago my internet explorer
would not open when tried to open it from the start menu. There is no
error messege,it just won't start. I tried system restore, but that
tool
opened halfway (just the blue frame of the window) the window
itself
is
just a white screen.
Also, I don't have the IE8 icon on my desktop that i could
right-click
to
"open". I haven't tried the "run" command yet, i think I'll try that
tomorrow.
Thanks :)
Post by Kajahi Liz, Kaja here. I got this reply but it was blank. I cannot help
you unless you answer the questions I asked you so please get back to
me. Kaja
Post by KajaHi Liz I want to help you. I do not think that adding more memory
will interfere with IE actually it should make your computer run
faster. Now i have some questions to I would like you to answer and
then I will see what I can do.
1. When you had IE 7 did it work?
2. After you upgraded to IE8 did it work it all and when did it
stop
working?
3. When you click the internet explorer icon on your desktop
exactly
what happens, do you get an error message? Does the icon change
color after you click on it? and does an hourglass appear?
4. Is your computer experienceing any strange unexplained
behavihior
such
as a dramatic slowdown pop ups etc.
5. Have you tried right clicking on the IE icon on your desktop and
clicking on open, open home page, or run?
Please answer these questions get back to me and I will see if I
can
help
you resolve the issue.
Kaja
Post by lizI recently installed more memory (2GB) on my PC (win pro 32bits)
and
now I can't get IE8 to start! Is it possible that my Dell
Dimension
2400 can't handle that much memory? I bought it in 2003, and it
used to have 348MB memory installed which wasn't enough (hence the
reason i installed more memory).
thanks in advance